Jacobs Mitsubishi Wesley Chapel - Service Center

There were issues that I noticed with the vehicle that I was looking at, and I was assured that they would be fixed if I purchased a vehicle such as a ticking sound coming from the engine, as well as the ve was looking at, and I was assured that they would be fixed if I purchased a vehicle such as a ticking sound coming from the engine, as well as the vehicle, needing new tires and also needing a spare tire. I was promised that those things were gonna be taken care of and they never were. Then, when I went to actually purchase the vehicle, I asked to look at it one more time, and I was Usher around in the building and ponded off to multiple people and never was allowed to go look at the vehicle until everything was signed and then when I asked about the spare tire, I was just told that oh you can find one online for cheap. Have a good day and practically pushed off the lot then 30 minutes after leaving the dealership, the check engine light came on and when it was scanned, it was saying a cylinder misfire, which was the ticking sound. I notified the dealership and they advised me to bring it back the next business day, which I did they kept my vehicle and put me in a small compact and after 2 to 3 weeks, I received a phone call to advise me what was all wrong with my vehicle to which they stated was going to be several thousand dollars and how would I like to pay? I advised them that I was not going to pay that I was promised that all these issues were going to be fixed to the point where I actually had text messages from the car salesman, stating that he is in the shop with my vehicle getting everything fixed. After about 2 to 3 months and me filing a complaint with a Better Business Bureau, they finally agreed to cover the cost of repairing some of the issues which the main ones were the engine and AC. I was also only given a bigger vehicle after having to file a complaint with the Better Business Bureau. Also during this process I was informed that I was not eligible for one of the insurance that I Was sold with the vehicle That had to do with replacing a key if it went missing in order to be eligible for it I had to have two keys to which I was only given one and when asked about a key, they stated that’s the only key that was given. More

Very good service staff. They are friendly and know their jobs well. My car was done in under an hour. I was very pleased with the service They are friendly and know their jobs well. My car was done in under an hour. I was very pleased with the service More

I’m really appreciating every visit to Jacob’s Mitsubishi for all the right reasons. Every staff member treats me with genuine care for me and my car. They attend to me as soon as I walk in the door. Answer for all the right reasons. Every staff member treats me with genuine care for me and my car. They attend to me as soon as I walk in the door. Answer all my questions with patience and excellence … go the extra mile for me … I love coming here and am enjoying getting to know more and more of the men and women who are. Thank you everyone from the Sales Mgr, Richard Bowen to the people in the service department. More

To much to right in 15 words. Sorry please feel free to email me. Thanks Sorry please feel free to email me. Thanks More

Fast and quality service. I will take my vehicle there again. Nice folks and a professional atmosphere. I will take my vehicle there again. Nice folks and a professional atmosphere. More

Most wonderful experience I’ve ever had buying a car. Personable, patient, helpful. Friendly, knowledgeable … I highly recommend! Personable, patient, helpful. Friendly, knowledgeable … I highly recommend! More

Richard the Sales Manager is everything you can ask for in a Manager..A few minor issues and he himself took care of the issues to make sure I was a happy customer in a Manager..A few minor issues and he himself took care of the issues to make sure I was a happy customer More

Service department personnel worked fast and efficiently to get me in and out. Thanks for the help. to get me in and out. Thanks for the help. More

Great customer service, the sales representative was cordial. Will return to service my vehicle again. cordial. Will return to service my vehicle again. More

Christine was so pleasant to deal with . . she had my vehicle in and out in no time , she even got me a quote for tires I asked for. Always have a good experience at this dealership . she had my vehicle in and out in no time , she even got me a quote for tires I asked for. Always have a good experience at this dealership More