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Jake Sweeney Chevrolet - Service Center
Cincinnati, OH
41 Reviews
41 Reviews of Jake Sweeney Chevrolet - Service Center
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May 04, 2017
Great Service Tyrone has been so helpful since the day I purchased my vehicle. He is always readily available to assist you with all of your needs and concerns. He Tyrone has been so helpful since the day I purchased my vehicle. He is always readily available to assist you with all of your needs and concerns. He is very attentive and always concern about your satisfaction and he delivers 100% results every time. Tyrone is the best!!!! More
by Rose Pedal Bell
Employees Worked With
Tyrone Glover
Helpful January 30, 2017
Poor service Hi my wife recently took her car to the dealer for a oil change and tire rotation and the tires were not rotated and the reason I know is that I numbe Hi my wife recently took her car to the dealer for a oil change and tire rotation and the tires were not rotated and the reason I know is that I numbered them with yellow chalk and the numbers were in the same spots and they wrote on the service report they were rotated and I tried to contact the service consultant and he has never responded to my call I have never had any problems with the dealership till this More
by Target champion
Employees Worked With
August 15, 2014
Service dept. not very dependable at Jake Sweeney. My wife and I have spent much money on our 2003 Chevrolet Silverado at Jake Sweeney including a new transfer case along with some misc. repairs totali My wife and I have spent much money on our 2003 Chevrolet Silverado at Jake Sweeney including a new transfer case along with some misc. repairs totaling over $3000.00 in the past year and a half. Only to find out we had to endure the inconvenience of returning the vehicle to them several times since to correct issues with their parts or because of their workmanship. Now come to find out that the new transfer case is already bad on the truck and they will not stand behind their work. Even got hung up on the phone today by a gentleman in their service dept. because he was "confused". Never ever taking any vehicles back to them nor recommending them in any sort of way or form. Supposedly $3000.00 worth of work doesn't last very long these days. More
by Builder157
Employees Worked With
Not sure his name. But sounded old and rude.
November 26, 2013
Came in to possibly buy new or refinance my car I already had!!!!! Excellent customer service!!!!! Defiantly going to come back!!! I refinanced my car and they worked long and hard to find me the best bank w had!!!!! Excellent customer service!!!!! Defiantly going to come back!!! I refinanced my car and they worked long and hard to find me the best bank with the best interest rate they could get me!!!! Very nice and very helpful!!! Gave me best warranties and protection plan. More
by Ctilton
Employees Worked With
Other Employees :
Jay wagstaff and Katie Sweeney , Justin Schwierjohann
November 19, 2013
Thank you very much for helping me. I thank Gary Lamb Mgr., Jay Wagstaff and Katie Sweeney for being so nice to me and went out there way to put me into a new car. I also like to thank the oth associates Mgr., Jay Wagstaff and Katie Sweeney for being so nice to me and went out there way to put me into a new car. I also like to thank the oth associates for their kindness. More
by 235861
Employees Worked With
November 05, 2013
Was ardent about getting me into a new chevrolet and hospitable and patient. Customer service all the way will gladly recommend MR DON SMITH TO OTHER FRIENDS AND FAMILY WAS A CLASS ACT ALL THE WAY. hospitable and patient. Customer service all the way will gladly recommend MR DON SMITH TO OTHER FRIENDS AND FAMILY WAS A CLASS ACT ALL THE WAY. More
by HIGHFOREST33
Employees Worked With
don smith
October 17, 2013
I just wanted to express my gratitude towards your service department and Justin Schwierjohann. My husband brought our 2009 Saturn Outlook in because we were having issues with the A/C going out. The service department and Justin Schwierjohann. My husband brought our 2009 Saturn Outlook in because we were having issues with the A/C going out. The repair was going to take 2-3 days so we would need a loaner car. At first, we were told we would only be able to get a full sized car because that's all you had left. The next morning I called Justin and explained to him that we had four children under the age of 6 who are all in booster seats and car seats. Justin was quick to check what was available and found us a Suburban! (Which we are in love with now!) That really let me know that he cared about the safety of my family. When we got our Saturn back, my husband noticed some cosmetic damages and some of the buttons no longer worked. He made Justin aware of the problems and he immediately apologized and had us bring the truck back in to rectify the issues. The Suburban was still available so we took that and waited to hear from Justin. When we got our truck back, it looked great!! The service department gave it a great detail and fixed what they could. The service manager apologized for the damages that were made. I really appreciate that kind of customer service. I just wanted to say thank you! More
by Moore8433
Employees Worked With
Justin Schwierjohann
April 03, 2013
I purchased my last two cars from Jake Sweeney, an Impala, then an HHR, both new. I had no problem with the Impala so my experience with the service department was minimal. With the HHR was a differen Impala, then an HHR, both new. I had no problem with the Impala so my experience with the service department was minimal. With the HHR was a different story. First I came in to purchase a new rim and I was told I had to turn in the old rim or pay a $50.00 charge. I thought I owned the rims when I bought the car. So I said fine just remove the tire off the rim and you can have it, BUT NO HIS SORRY HINDEND could not get off that stool the whole 5 minutes it would have taken to do that so I had to leave and go all the way back to Middletown and go to my appointment then get the tire off the rim then drive all the way back to Jake Sweeney to get my $50.00 back. RIDICULOUS. Next I came in to have my air conditioner fixed and I was told my warranty would not cover it because I had the car worked on and someone over filled the unit. THAT WAS AN OUTRIGHT LIE. NO ONE WORKED ON THE AIR CONDITIONER BUT JAKE SWEENEY. So that cost me $600.00 dollars out of my pocket. Then I get a call recently from a manager of some sort there who again implies I am a liar. Now I'm wondering if I was not ripped off somehow and the longer I think about it the madder I get. I'm thinking it might be best to talk with an attorney on this matter and see if a possible police report should be filed and/or a possible law suit should be considered. I had let it go and chalked it up to just a bad experience with you people but you keep sending me mail and calling me. THIS YOU HAVE MY WORD ON AND UNLIKE YOU MY WORD IS GOOD I will make it a point to tell everyone, every chance I get what dishonest and despicable in character I think you people are. You were really nice to me until you got my money and I had to deal with your service department. My next new car will be a Ford and Jake Sweeney will NEVER EVER see another penny of my money. Signed Donald A. Crow More
by Donc4444
Employees Worked With
service department
November 03, 2012
I have been a customer at Jake Sweeney for about 12 year's. And I like everything about them from the sales department to the service department. I'm a customer for life. year's. And I like everything about them from the sales department to the service department. I'm a customer for life. More
by Ronj67
Employees Worked With
Jim pulskamp
July 30, 2012
My mechanic contacted a manager in the service department after my Cobalt's fuel pump began leaking. They informed him that there was a recall on the fuel pump and that it would be fixed with no charge. Af after my Cobalt's fuel pump began leaking. They informed him that there was a recall on the fuel pump and that it would be fixed with no charge. After having the car towed to the dealership, the service technician called me and said no such recall existed. However, the mechanic had provided the paperwork in the car and the service manager contacted me and once again confirmed that the work would be completed for free, that my car's VIN matched the recall and that it would be completed by today. Today I was contacted by the service manager who stated that my car was not covered in the recall, stated that I Should Have Read the Recall More Closely and that it would cost me $700 for them to fix since the recall is for cars that were purchased and/or registered in other states. When I stated that I would have it towed away rather than paying that extreme price (mechanic can complete the work for half that price) they stated that I would owe them a diagnostic fee... for diagnosing what was already stated when the car arrived. This is the worst experience I have ever had with a service department. The service manager has lied to my face several times and takes no accountability for the promises that he makes. THIS WOULD BE FIXED BY NOW IF THE SERVICE MANAGER HAD NOT LIED TO ME. I cannot believe that any business can succeed with these terrible business practices and lack of accountability. More
by annettev60
Employees Worked With
Aaron, Various Technicians
