Jeff Belzer's New Prague - Service Center

Always happy with the friendliness and prompt service . They explain what they did snd what they checked snd what needs to be done in the future. They explain what they did snd what they checked snd what needs to be done in the future. More

Always happy with their service! Very good communication, went the extra mile to help me understand the issues and potential causes… and repairs needed. Professional and courteous. communication, went the extra mile to help me understand the issues and potential causes… and repairs needed. Professional and courteous. More

Very friendly staff.Service department was great to work Very friendly staff. Service department was great to work with Alex and Luke are great people to work with. Explaining everything that I needed to Very friendly staff. Service department was great to work with Alex and Luke are great people to work with. Explaining everything that I needed to know. More

Special thanks to the service department for getting our truck in and out on such short notice as we were trying to head south for the winter. Excellent job! truck in and out on such short notice as we were trying to head south for the winter. Excellent job! More

Service visit Very good service! Just recently moved to the area and went in to order new tires for my vehicle. The service advisor I spoke with was extremely kn Very good service! Just recently moved to the area and went in to order new tires for my vehicle. The service advisor I spoke with was extremely knowledgeable. When the tires came in and I took my vehicle in to have them put on their shuttle driver gave me a ride home and they called me when the job was finished and the shuttle came and picked me up and took me back to the dealership. Everyone I talked to in the dealership was extremely friendly and helpful. I would highly recommend this dealership.. More

Great Customer Service We stopped in on July 1, 2019, and was immediately met by Jon. He has great customer service skills and the dealershio is fortunate to have employees We stopped in on July 1, 2019, and was immediately met by Jon. He has great customer service skills and the dealershio is fortunate to have employees like Jon. Thank you for treating out-of-state visitors so well! More

Dominic in customer service is awesome! Dominic helped me with a ford warranty. He got it done and squeezed in a oil change sooner than it was scheduled for. Dominic is great! Neil Dominic helped me with a ford warranty. He got it done and squeezed in a oil change sooner than it was scheduled for. Dominic is great! Neil More

Great Customer Service 5 Stars Great Customer Service! Enjoyed my visit. I was able to get in and out at a reasonable time. Great play area for my kids to play, while I waited for m Great Customer Service! Enjoyed my visit. I was able to get in and out at a reasonable time. Great play area for my kids to play, while I waited for my vehicle to be serviced. Definitely will be coming back. More

Needs improvement in service shop I just went in for an oil change and the childish shop employees started to turn my truck on and off and then rev it up to the point where I can hear I just went in for an oil change and the childish shop employees started to turn my truck on and off and then rev it up to the point where I can hear it in the waiting room. Very unprofessional. I will be taking my business elsewhere More

Very disappointing I had scheduled a maintenance appointment to address two safety recall notices on my vehicle. At the time I scheduled the appointment, I was told that I had scheduled a maintenance appointment to address two safety recall notices on my vehicle. At the time I scheduled the appointment, I was told that the work would take an hour and a half. Because this is our only vehicle and I do not live in New Prague, I had planned to wait at the dealership until the work was done. When I arrived at 8 a.m. with my vehicle, I was then told that the work would really take three hours, not one and a half. Having been misled once about the time needed for this visit, I accepted a ride home from a courteous and efficient employee, anticipating that the vehicle would still be done by about 11:00. We had scheduled using the vehicle that afternoon for business-related activities. By 1:15, I began calling the dealership to find out the status of my vehicle. I was never able to speak an employee in the service department, but rather my repeated calls always defaulted to voice mail. Finally, at about 2:30, I was informed that the vehicle was ready--six and a half hours later, not three as I was told, and surely not the one and a half I was originally told. I requested an immediate pick-up to be taken back to the dealership. I live twenty minutes from the dealership. A bit over an hour later someone finally came for me. By that time of course our planned business activities for the afternoon had been totally disrupted. There are no imaginable circumstances in which we will ever deal with Jeff Belzer Ford again. We will never use the service department. In addition, we had been anticipating purchasing a 2018 or 2019 Ford Explorer after the holidays; Jeff Belzer Ford has lost that sale. More