Jensen's LeMars Ford - Service Center

We are fairly new with this dealership so we haven’t had much service / recall work done to be able to give an accurate rating. much service / recall work done to be able to give an accurate rating. More

In short I brought my truck to Jensen three times because my truck lost all its antifreeze in a short amount of time and they were unable to fix my truck. These visits in total cost me over $400 with the thi my truck lost all its antifreeze in a short amount of time and they were unable to fix my truck. These visits in total cost me over $400 with the things that broke and the towing expense. I brought my truck in saying I lost all my antifreeze in a parking lot. After a two hour wait they said I was done. I asked them what they did but the mechanic wasn't available(maybe lunch?) Three days latter in a five block period my truck started making a noise and then over heated. It turns out the mechanic didn't do anything and didn't bother to tell me. So I towed it to them. The plugs, battery and possibly a head gasket broke how do I know? It was clearly written on the ticket that I possibly had a head gasket cracked and they didn't bother to check it. The third time I asked them to look up why I was losing antifreeze and check the head gasket. They did a pressure test but said they couldn't find a leak. I told them I don't have a leak. I said that all my antifreeze is lost in a short amount of time. I will not be going back a forth time. I rated customer service a 1 for lack of communication with me. After towing the truck setting up an appointment and letting them know three times my truck was there. They missed the appointment because they didn't know my truck was in the parking lot. Most people were great. The manager I heard swearing about my truck in the back ground over the phone. 1 star for price because my visits cost me over $400 for stuff that broke because they failed to fix the problem or inform me the problem persist. More

I have gotten a pickup and car from Jensen and have had great service from them from oil changes to having parts replaced!!!! great service from them from oil changes to having parts replaced!!!! More

Everything went great from calling for appointment to getting there and got truck right in and did the oil change done and told me about things i may need in the future. Everything was great ! getting there and got truck right in and did the oil change done and told me about things i may need in the future. Everything was great ! More

All of Jesen's employees are professional, efficient, kind and considerate. I couldn't be happier with their service. kind and considerate. I couldn't be happier with their service. More

Service manager was very friendly. . Everything went fine. They let me know about my Ford Pass points. I will certainly come back for the next service. fine. They let me know about my Ford Pass points. I will certainly come back for the next service. More

Jensen Dealerships take great care of us and our vehicles whenever we have a need. I'd highly recommend them for for all your automotive needs. whenever we have a need. I'd highly recommend them for for all your automotive needs. More

I make a appointment to service my wife’s Escape when it needs it. They get it in right away and get it serviced fast. In less than a hour I am out the door. I can not even make it in and out the door at needs it. They get it in right away and get it serviced fast. In less than a hour I am out the door. I can not even make it in and out the door at the big chain store down the street in an hour. I am very happy with Jensen's LeMars Ford.. More