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Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
867 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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867 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
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April 04, 2018
Great customer service! Thumbs up! Great customer service. Great service. Sweet shuttle service. Beautiful showroom cars. I will defintely refer you guys to family and frien Thumbs up! Great customer service. Great service. Sweet shuttle service. Beautiful showroom cars. I will defintely refer you guys to family and friends that own your vehicles. More
by DMRW223
Verified CustomerEmployees Worked With
I think it was your new employee John who sits next to Brandon., Tom Rickard
Helpful April 04, 2018
Maintianing your vehicle. One Jim Ellis tech, Tony, has serviced my 1999 GMC Sonoma for ten plus years. The recent service was at mileage 570,270. Tony has been excellent in ke One Jim Ellis tech, Tony, has serviced my 1999 GMC Sonoma for ten plus years. The recent service was at mileage 570,270. Tony has been excellent in keeping me apraised of what I need to do to keep the truck running. I drive the truck 3,000 miles per month. More
by ESMALLMAN3
Employees Worked With
James Williams, Tony (technicain)
October 05, 2017
Poor Service I scheduled an oil change with with Tom Rickard. I called prior to arriving and spoke with a customer service professional. I was advised to take vehi I scheduled an oil change with with Tom Rickard. I called prior to arriving and spoke with a customer service professional. I was advised to take vehicle to new car dealership. I arrived and Tom M. told me that they didn't do oil changes at that location and I needed to drive up the hill to the express shop. He didn't get my service advisor at my request. I drove over to the express lane and explained to Cortez, who was very apologetic. He even insisted on getting Tom Rickard over to assist, but I wasn't feeling well and declined. I wanted to just be done. More
by Tip_yeathisme
Employees Worked With
Tom M, Tom Rickard
September 07, 2017
Battery issue Kim is just awesome! I had a battery issue and she had me all taken care before I brought my vehicle to the dealership. Thank you so much for taking Kim is just awesome! I had a battery issue and she had me all taken care before I brought my vehicle to the dealership. Thank you so much for taking care of my family and I. More
by Shanika Montford
Employees Worked With
Kim Clark
August 30, 2017
Great customer service I always bring my truck here for services or repairs, and the customer service agents are great and make your waiting experience the more comfortable I always bring my truck here for services or repairs, and the customer service agents are great and make your waiting experience the more comfortable and shorter possible. There are office facilities to help you stay productive, they have shuttle service or help you get a rental car if necessary, and eventually they may have a courtesy vehicle available. More
by Andres
Employees Worked With
Tom Rickard, Kim Clark
June 16, 2017
Brought my car in for service on passenger window They had to keep the car awhile & offered to take me home via the shuttle. They had to order a part & I brought it back the next day. Wonderful servic They had to keep the car awhile & offered to take me home via the shuttle. They had to order a part & I brought it back the next day. Wonderful service! More
by SDM123
Employees Worked With
Brandon Cannon
June 13, 2017
Poor experiance with service. Had car in to fix a loud bang and loss of turn signal sound and door chime. Service tech heard same sounds and said he fixed the problem. They charged Had car in to fix a loud bang and loss of turn signal sound and door chime. Service tech heard same sounds and said he fixed the problem. They charged $792.00 for this and it did not fix problem. Called dealer and talked to Mark Christian who refused to refund my $792.00 and fix the problem correctly. Do not ever take your car to this dealer if you don't want to get ripped off More
by buickguy
Employees Worked With
Mark Christian
October 02, 2015
Awesome experience with the Service Department One of the best Service Departments around. The first guys you meet when your in for service are really the only guys (and lady) that you need to meet One of the best Service Departments around. The first guys you meet when your in for service are really the only guys (and lady) that you need to meet because once you take your vehicle in, they handle it from there. They have always kept me up to speed on what is going on with my vehicle, when they anticipate it will be ready and most of the time, it is washed and ready to go when you come to pick it up. I really hated to see A.G. Elder leave the Service Desk because he is really good at what he does, but on the other hand, now he has been promoted to be in charge of the Service Department and he will make certain that Jim Ellis Buick GMC will remain the best Service Department out of all the dealerships around. I think Vince, Adam (and I apologize for not remembering the lady's name at the Service Desk) are great to deal with and everyone there is concerned about any issues you may have and do their "BEST" to resolve the problems. The Sales Manager Tom Culprit, Salesman Barry Bacon also get involved and do their best to resolve any issues. There are more people at this Dealership that go above and beyond what they need to do. Rich, Brian and more. I just wish I could remember everyone's name, but then it would take the fun out of you going to this Dealership and finding out all of this on your own. I strongly urge you to go and check out this Dealership and tell them Randy M. from Rome sent you. You will be glad you did. I challenge you to find a better Dealership and or Service Department, I can just about guarantee you that you will not find either.. Just saying............... I could go on and on, but why? You will see........... More
by rpk12321
Employees Worked With
A.G. Elder, Vince, Adam, Service Desk Lady
July 03, 2015
Over and beyond Traveling from Chicago over 4th of July weekend and check in light came on in the mountains. Went in first thing in the morning with no appointment. Traveling from Chicago over 4th of July weekend and check in light came on in the mountains. Went in first thing in the morning with no appointment. Was met with a smile by Vincent and AG. Vincent told me that due to the holiday weekend they were a short staffed and booked solid. Explained that it would probably be Monday before the could get to me, but he would do his best to work me in if at all possible. No promises! Under the circumstances I accept. Vincent ordere me a shuttle back to my hotel and told me he would let me know something around noon, and he would also make a reservation for me at enterprise rent a car just in case. Well to my surprise around 11:45 Vincent as promised called me with some great news. Cathey were able to get me in and I would be done shortly after lunch. These gentlemen were awesome from first interaction all the way through the process. I would definitely recommend this service department to anyone. Great job gentlemen, you went over and beyond today. Your efforts did not go unnoticed. Thanks, Patrick Robinson More
by PRobinson
Employees Worked With
Vincent Haloda, and A.G. Elder
April 14, 2015
Bad service, overpriced, completely unhelpful. This dealership was SLOW in every way, slow to pick up phones, slow to diagnose problems in the car, slow to let me know when my car was ready, slow t This dealership was SLOW in every way, slow to pick up phones, slow to diagnose problems in the car, slow to let me know when my car was ready, slow to check out, everything. More importantly I was quoted on the phone a price of $230, when I went in to pick up my vehicle I was charged $290. It was only when I made it known that I was not happy about this that they gave me a "special discount" to get the price down to $250, still not what I was quoted. More
by pontiacatx
Employees Worked With
No one told me who did the work on my car, the only person I ever even saw was the cashier.
