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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,029 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,029 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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April 10, 2018
Oil Change /Tire Rotation I have been unsatisfied with Jim Ellis in the past and I have been going to the GMC dealership in Duluth for the past 6 months. But with living only I have been unsatisfied with Jim Ellis in the past and I have been going to the GMC dealership in Duluth for the past 6 months. But with living only 5 minutes from the Jim Ellis GMC dealership, I have decided to give them another chance. I have very pleased to found a wonderful service rep... Chris Stout... who listened to my concerns about my car and handled it well. Chris was very friendly and appreciated your service. It was a much better experience and I will be sure to ask for Chris for my next service apt! More
by CBASS03
Verified CustomerEmployees Worked With
Chris Stout
Helpful April 10, 2018
Professional They take care of the preventative maintenance that is scheduled and inform me of upcoming maintenance items so that I can plan ahead for them. The wa They take care of the preventative maintenance that is scheduled and inform me of upcoming maintenance items so that I can plan ahead for them. The waiting room is comfortable and the staff friendly. More
by EDWARD_HEIDERSCHEIT
Employees Worked With
Sean Garrett
April 10, 2018
Fast service I showed up without and appointment and they worked me in. The service department staff were courteous and friendly. I would recommend this dealershi I showed up without and appointment and they worked me in. The service department staff were courteous and friendly. I would recommend this dealership to my friends and family. More
by rdbbell
Employees Worked With
Chris Stout
April 10, 2018
very satisfied scheduled service for oil change & overall inspection prior to long trip to Alaska this summer. Only problem -- service windshield label was not upda scheduled service for oil change & overall inspection prior to long trip to Alaska this summer. Only problem -- service windshield label was not updated. Everything else seems to be OK. More
by CWMILLAR
Employees Worked With
April 09, 2018
Excellent Chris Stout always takes great care of me. He addresses my concerns and keeps me informed on what is going on with my vehicle. I am very happy with Ch Chris Stout always takes great care of me. He addresses my concerns and keeps me informed on what is going on with my vehicle. I am very happy with Chris Stout and Jim Ellis GMC. I recommend them to all my friends. More
by DanH
Employees Worked With
Chris Stout
April 09, 2018
poor service paid to have tires rotated,but service was not performed,car was sent back to have tires rotated but the tires were still not rotated when returned paid to have tires rotated,but service was not performed,car was sent back to have tires rotated but the tires were still not rotated when returned More
by JOHN.GRAHAM41
Employees Worked With
Chris Stout
April 09, 2018
Had great service. Thank You Had great service. Just purchased the car recently, staff was helpful on setting up On Star and blue tooth. Brought the car in for service in emissio Had great service. Just purchased the car recently, staff was helpful on setting up On Star and blue tooth. Brought the car in for service in emissions. More
by TIMMYPOLZIN
April 09, 2018
Customer Service Great customer service from the service department. Making sure all customers are good and constantly giving status of their auto repair and keep suc Great customer service from the service department. Making sure all customers are good and constantly giving status of their auto repair and keep such a positive attitude. More
by CHERYLE_SMITH
Employees Worked With
Sean Garrett
April 07, 2018
Great customer service by Kaleb! I came in for a power seat wiring repair for my Buick Regal. They took in my car for service on time. They made sure everything was complete in a time I came in for a power seat wiring repair for my Buick Regal. They took in my car for service on time. They made sure everything was complete in a timely manner and all the staff was very helpful. More
by KYELENA01
Employees Worked With
Kaleb Dance
April 07, 2018
DISAPPOINTING I HAD AN APPOINTMENT SET UP FOR 10.00 SAT MARCH 3RD. I DECIDED THIS TIME TO LEAVE THE CAR AS I HAD AN APPOINTMENT FROM 10.30 TO 11.30. BY 12.30 I HAD I HAD AN APPOINTMENT SET UP FOR 10.00 SAT MARCH 3RD. I DECIDED THIS TIME TO LEAVE THE CAR AS I HAD AN APPOINTMENT FROM 10.30 TO 11.30. BY 12.30 I HAD NOT HEARD BACK SO I LEFT A MESSAGE ON THE REPRESENTATIVES CELL PHONE. BY 2.00 I STILL HAD NOT HEARD ANYTHING SO I CALLED THE SERVICE CENTER TO ASK WHAT THE SITUATION WAS. I THEN HEARD BACK AT AROUND 2.30 AND WAS TOLD THE REPRESENTATIVE WAS DISCUSSING MY CAR WITH THE MECHANIC AND THAT I WOULD GET A CALL BACK . I WAS THEN TOLD MY CAR WOULD BE READY TO PICK UP BY 4.00 AS THAT WAS THE TIME YOU CLOSED ON A SATURDAY AFTERNOON. I WAS VERY FRUSTRATED AS I HAD FAMILY MEMBERS THAT HAD COME DOWN FROM NORTHERN VIRGINIA FOR THE WEEKEND AND WAS JUST WAITING FOR THE PHONE TO CALL AND LET ME KNOW MY CAR WAS READY, THIS MEANT MY FAMILY MEMBERS HAD TO GO AND DO THEIR THING WHILE I WAITED AT HOME. AS I HAD AN APPOINTMENT AND I TOLD THEM I WAS AT AN APPOINTMENT UNTIL 11.30, I DID EXPECT MY CAR UP DATE OR ANY INFORMATION TO BE CALLED BY AT LEAST NOON AND NOT HAVE TO CHASE THEM. WHY AT 2.30 WAS THE REPRESENTATIVE JUST SPEAKING WITH THE MECHANIC THEN? IT WOULD HAVE BEEN BETTER TO HAVE BEEN CALLED AND EXPLAINED THAT MY CAR WOULD BE READY BY 4.00 INSTEAD OF BEING LEFT IN LIMBO. I MUST CONFESS I WAS VERY DISAPPOINTED WHICH IS WHY IT HAS TAKEN ME SO LONG TO RESPOND. More
by BRITGIRL
Employees Worked With
Jessica Walter
