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Jim Ellis Chevrolet - Service Center

Atlanta, GA

4.4
2,603 Reviews

2,603 Reviews of Jim Ellis Chevrolet - Service Center

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June 04, 2024

I am very pleased with the service I received from Loan with Jim Ellis Chevrolet! More

by CARLOSB6235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loan Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Jim Ellis Chevrolet responded

Carlos, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

June 04, 2024

No surprises , all went according to plan . Luis was extremely thorough. Much respect . Thank You More

by lenny.deutsch.porsche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Luis and our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault

June 04, 2024

Rep is worth more than you could ever pay. Positive, approachable, friendly, informative, smart and truthful. Oh and yes, the BEST! Recommend that you give her a raise of at least 20% More

by PSUMNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loan Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Jim Ellis Chevrolet responded

Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad Loan and our team were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

June 03, 2024

I was kept informed the whole time I was at the shop about the progress of the work More

by Dexter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kalo Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loan Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Jim Ellis Chevrolet responded

Thanks, Dexter, for sharing about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

June 02, 2024

Professional and friendly. Retanza was especially helpful and commissions as this was unexpected expense. I will be back! More

by Krsouthern19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Retanza Grier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Jim Ellis Chevrolet responded

We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

June 02, 2024

I was EXTREMELY IMPRESSED with my visit at Jim Ellis Chevrolet. Retanza Grier immediately sprang into action and was amazing in answering all of the 100 questions x 100 phone calls that I had for her. More

by Chunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Retanza Grier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Jim Ellis Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

May 31, 2024

Vladimir is outstanding. He has been my go-to guy for over 20 years. A great representative of the Jim Ellis team. More

by Alan Prince
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Stagmaier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leland Sims
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Jim Ellis Chevrolet responded

Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad Vladimir was able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

May 31, 2024

Took my High Country in for service kept it 5 days still had an issue that was over looked! Paid for the new service/parts no one has called me concerning the service that has to be done. More

by stacymooreb.sm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Fair
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Jim Ellis Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

Jun 05, 2024 -

Jim Ellis Chevrolet responded

We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (770) 457-8211 when you have a chance. Thank you, and we look forward to hearing from you.

May 29, 2024

Vlad is a good service provider and helpful answering any questions or concerns about my car More

by mas2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Jim Ellis Chevrolet responded

Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

May 29, 2024

My 30,000 mile tuneup went off without a hitch. The workers were very polite, the work was completed in the timeframe provided, and I always enjoy the mechanic’s video recap. The only downside was More

by juanjk2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RJ, my mechanic, 5 stars, Orlando Jeffrey
May 30, 2024 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Expect the Best! Service Manager Mr. David Theriault