Jim Ellis Mazda Marietta - Service Center

I love this dealership I bought a new grand touring MAZDA3 from this dealership last fall and I use their service department as well. Every employee has always been extremel I bought a new grand touring MAZDA3 from this dealership last fall and I use their service department as well. Every employee has always been extremely nice and efficient. Also, I owe Brandon a huge thank you for being so nice throughout my service appt this morning even though I showed up before the gate was open! More

Unethical LYING Service Department!!! We have purchased 3 vehicles from this dealership in the past 5 years, and had used the service department many times prior to this last unethical vis We have purchased 3 vehicles from this dealership in the past 5 years, and had used the service department many times prior to this last unethical visit. This last trip to look at my vehicle has me questioning every thing they have ever done, and we will NOT purchase anything from these lying people again nor promote this scam of a service center! Doug, a service manager here completely lied to me regarding a repair. They did NOT do the repair, then tried to charge me!! He further claimed that he didn't know we have an extended warranty, yet this information is on my profile as it was purchased thru Mazda and is on the car he was repairing! They lied and said they pulled out the windshield on my car and resealed it. There is absolutely NO evidence of this as my work sticker that is inside the windshield is completely intact and the windshield was not wiped, cleaned, nor had fingerprints which would indicate removing the windshield. They also claimed that using the sunroof in the car, caused a leak which leaked across the ceiling to the left side of the door jam. We have used the sunroof twice since getting this vehicle 18 months ago!!! And we have had the car washed multiple times with out ever having an issue with the sunroof. They claimed there were "clogged pinholes" in the sunroof from debris!! ABSURD, and NOT true, as it has been opened twice since we've had the car, and it is parked in a garage all day with the sunroof obviously not open!! Looking back at my last service appointment there 4days prior to the above one, which was for an oil change and tire rotation, I remember getting a call from Doug that my car battery was testing "low", and needed to be replaced. I thought that sounded fishy at the time since this is a 2014 Mazda 6 and by no means should have a battery issue already, so I told him I would wait. The interesting thing is that TODAY on the paper work that I got from Jim Ellis Service, the report for my battery test is "GOOD" and is in the green area which indicates that it does NOT need service! This is scamming your customers and an UNETHICAL practice!! I will be reporting this to the Better Business Bureau as well! Jim Ellis, this service department has severely scarred your reputation with unethical practices and scamming the public in order to make money !! We will not be back to your dealerships after having purchased 3 cars from you in the past 5 years, and we will be reporting this scam to all business advocacies! More

First service visit Both my and my husband's 2015 CX-5's were brought in for their first oil change. We also purchased some accessories for them. Service was great - they Both my and my husband's 2015 CX-5's were brought in for their first oil change. We also purchased some accessories for them. Service was great - they even fed us lunch! Thank you for the awesome service! More

In 2010 I purchased a CX9 from Jim Ellis Mazda.The Sales experience was great with Mike Mc.The car has been truly amazing .However the service dept needs some customer service training.In 2013 i had a minor experience was great with Mike Mc.The car has been truly amazing .However the service dept needs some customer service training.In 2013 i had a minor accident involving my car.I had such a great sales experience I decided to have the car towed to this dealership.While all of the dealings were done with the dealership and Allstate insurance I was never kept informed unless I called and requested an update.I was told for 3 weeks that it was all the fault of the insurance co which I know was not true because they were involved very quickly when I reported the accident .THEY KEPT ME INVOLVED ON A DAILY BASIS.When every thing was finally settled it seems your dealership had to order the parts for repair which I feel since they knew they were getting the job the parts should have already been there to avoid a future delay. This doesn't end here .In January of this year I was searching for a used car for my stepdaughter we stopped in at Jim Ellis Mazda after being at a few other dealerships to find the perfect car for her.Diane Drescher is my step daughter who has been diagnosed with stage 4 CANCER who is now sitting at a Honda dealership to fix a car locking problem which I brought to your service dept to fix since the car was bought there.I was told the car was brought over to a Honda dealership before I picked it up and the problem was fixed.I convinced Diane to buy an extended warranty from the dealership which should have covered any mechanical problems.I was also told the warranty could be taken anywhere to be honored.Evidently again not true Also the proper paperwork for Dianne.s registration was not properly processed by your dealership which resulted in another customer inconvenience.There was also about a 2 month delay in getting my referral check from the dealership. Overall I would say Mazda has a superior product but Jim Ellis has a major customer service problem.If this problem with Danne's Honda can't get fixed properly the car is coming back to JIM Ellis with possible legal ramifications James Engle 33jackfrost@att.net More

Yes, it was my third time visiting Jim Ellis Mazda, and you won't get my business from any referrals from me anymore. First, I got really frustrated when I found out that your vendor (Marion Gilbert - I re you won't get my business from any referrals from me anymore. First, I got really frustrated when I found out that your vendor (Marion Gilbert - I remember his name, he even never recognize me when I was there last week - I felt like an object), was selling me a "new" Mazda 3 with 300 miles on it, he gotta really mad when I saw the high millage and decided to get one with less mileage. It was at the end of the month and I feel like he just wanted to make his numbers forgetting about who he was dealing with (a human being). My second bad experience at Mazda Marietta was when I went back few weeks later, once I got my car, to buy the weather tech floor line. The tall cashier lady (I don't know her name) with very poor customer care treated me very rudely. She just wanted to get the money. After my not so pleasant experience I thought about taking my business some place else, but I decide to give it another shot, since Mazda Marietta is on my way to work. Last week, I realized how unprofessional and insensitive their crew is. Again, the tall cashier lady, was very rude. When I ask about using my coupon that I got in the mail from them on the mail, she started with attitude and told me that I had to ask the service advisor. I mean, what is she there for? Just to collect the money and show her laziness? After she left to speak to my advisor she came back and stated (without explanation) that my bill is now $74.86. This is with my coupon included. But my package total was $79.90. Finally the main reason is because I had the due for maintenance sign on my dash. I took it in for this very reason. I get home and I stil have this same message. I called Brendan Michael (my service advisor). He told me to check my car manual. Really????? So, I emailed the Service Manager what I got was a auto reply email saying "Thank you for choosing Jim Ellis Mazda Marietta! We apologize, but from the information that you have provided we are unable to determine the vehicle you are looking for." xxx??? Avoid this place!!!!!! More

I purchased my Mazada from this dealership three years ago. I have routinely had it serviced there and have been moderately pleased with the service. However, at my last service appointment I asked to hav ago. I have routinely had it serviced there and have been moderately pleased with the service. However, at my last service appointment I asked to have my car's emission check done in order to have my tag renewed. They charged me for it, printed on my receipt that it had been completed - and I submitted this information with my tag renewal. I was being helped that day by Brendan. My tag renewal was rejected and sent back to me with a note that I had not had an emission check completed. I called Jim Ellis and asked them to confirm the approval code for my inspection - and after being on hold for upwards of 20 minutes - Brendan finally confirmed for me that in fact they had not done my emissions but had charged me. No further explanation than that. I'm now left to haul myself back up there on my time to actually have the service done for which I've already paid. I will never take my car back to Jim Ellis for service. More

All Ladies Beware!! I took my car in for a "check engine light" diagnostic. I was told the repair would be $1100 and if I didn't get the repair done I WOULD NOT be able to pass emissions inspection. engine light" diagnostic. I was told the repair would be $1100 and if I didn't get the repair done I WOULD NOT be able to pass emissions inspection. I didn't have that kind of money, so I didn't get the repair done and I immediately stopped driving the car. After two days I decided to take a chance and drove it to an emissions station. The check engine light was no longer on and the car passed with flying colors. They either misdiagnosed the problem or blatantly lied (and I honestly think it's not the first time). That was definitely my last visit to JE Mazda. If you do bring you car here, PLEASE get a second opinion before giving them your money! More

This is by far the best dealership I have ever been to. My 2004 RX-8 had a blow seal and coolant was leaking into the engine causing extremely hard starts, and huge clouds of smoke to come out of the exhau My 2004 RX-8 had a blow seal and coolant was leaking into the engine causing extremely hard starts, and huge clouds of smoke to come out of the exhaust for around 5 minutes after it finally cranked. I took my car to my local dealership in Macon GA and was quoted $4500 for parts that had nothing to do with the issue (and that I had already gotten fixed before the seal blew) before they'd even submit a claim to Mazda for a new engine (which was still covered under warranty). They also told me that if I didn't have receipts for all the services done to my car in the past 9 years the claim would probably be denied. I decided to call around. I talked to Matt at Jim Ellis and he told me to bring my car right over and he'd do everything he could to get my car fixed because "that's what we're supposed to do". I drove my car 1.5 hours to get there and was immediately impressed by the professional atmosphere and courtesy of all the employees. Matt was unavailable, but after hearing the problems/symptoms my car was having, the gentleman I was talking to said "yea, you definitely need a new motor. We'll get you taken care of." I was once again filled with confidence that these guys were actually one of the few good service centers around. Without me even mentioning it, they told me that the work might take a while so they were going to give me a loaner car free of charge. The next day I got a call from Matt saying that they had a new motor on the way for my car and that it was completely covered under warranty. There were no questions or accusations about what I might have done to cause the problem, no stipulations, no theories about how the aftermarket battery or sound system could have caused the problem, and no run-around. And the 9 years worth of receipts the other dealership told me were mandatory weren't even mentioned. They saw an obvious problem and they took care of it. Two weeks later I went to pick up my car and it was running better than ever. The engine even sounded incredible. It was like a whole new car. After leaving the dealership I pulled into a gas station to fill up and popped the hood to check out the work they did. I couldn't help but half expect a tangled mess of wires, loom, tape, and zip ties, but they made sure everything looked just as good (if not better) than factory. All the wires, including some of the aftermarket wiring for audio/electrical parts I had added were neatly organized and perfectly secured. I was simply amazed. I can't say enough good things about this dealership and HIGHLY encourage anyone that needs service done on their Mazda go see Matt and the rest of the people at Jim Ellis. If you live over an hour away from Marietta like me and you're tired of getting the run-around from your local dealership, it will be well worth the drive. I definitely won't hesitate to do so again if I need any more service done on my car. More

Everyone is always so helpful and courteous when I bring my Mazda in for service. The cost of some services are usually more than I can swing - but the recent coupons I've been receiving in the mail has bee my Mazda in for service. The cost of some services are usually more than I can swing - but the recent coupons I've been receiving in the mail has been helpful. I am always satisfied with the service I receive from this dealership. Thanks!--Laura Matarazzo More

Parts Manager needs a refresher course on customer service. Maybe he needs to enroll in customer service training, it appears he knows very little about talking or interacting with customers or custo service. Maybe he needs to enroll in customer service training, it appears he knows very little about talking or interacting with customers or customer relations. MAZDA AMERICA also needs to get realistic about parts pricing and act receptive when an obvious problem has been brought to the attention of the parts counter service and escalated to the attenton of the Parts Manager. More