My Review Of Jim Hudson Toyota:
Dear Mr. Hudson:
I am a Christian, single parent, employed at Columbia International University. I am also a loyal customer of yours and have purchased my last three vehicles from two different dealerships of yours since 1998; Jim Hudson Mitsubishi on Greystone, Cola, SC and Jim Hudson Toyota, Irmo, SC. Having gone through regular business channels to no avail, I am contacting you directly to make you aware of experiences I have had obtaining, driving, owning these 3 cars (2 new, one used) from your dealerships. On my first purchase, the Mitsubishi Mirage, I was recommended to buy this by a fellow church member from your dealership. Immediately following my purchase, another fellow church member came to your dealership at my recommendation, and also purchased a Mitsubishi Mirage from the same dealership, as well. Because I did not have an extended warranty on this Mirage, when the odometer was at 50k miles the Mitsubishi service department stated there were repairs needed costing as little as 1,200.00, which I could not afford to pay, so I then traded a car that was yet to be paid for in full and purchased the 2nd vehicle, a used Mitsubishi Galant at 21k miles. Prior to paying this off the paint on the Galant had totally oxidized and also had mechanical problems which I could also not afford to fix, so I then traded this and purchased a 2008 automatic Scion xD in 2007 at Jim Hudson Toyota in Irmo, SC. Due to my experiences with the previous two Mitsubishi vehicles bought (dealership which no longer exists on Greystone Blvd.), I thought it was a good idea to buy a 100k mile extended warranty at Nate, finance manager's assurance and recommendation this would cover all my repair expenses should there be any. I purchased your Premium extended warranty through Fidelity when buying the new Scion xD sold by Nate, the finance manager and financed my car through Toyota. I was informed in writing this extended warranty covered my Scion xD bumper to bumper. They added the cost of the warranty to the cost of the vehicle and taxes which I have paid for with interest on a 6 year note as I could not afford otherwise. The Scion will not be paid off until August 2013. Nate stated to myself and a witness that "you will not have to pay for anything but gas, car payment, and insurance to 100k miles." I purchased this Fidelity warranty specifically for any problems that may arise, and that I would not be able to cover in a lump sum. Since October of 2007, I have had more problems with this vehicle than any other I have ever owned in my life, and more specifically now a problem with my transmission since 32,000 miles and as of yesterday found a lifter on the engine needs repair, replacement.
I have maintained regular maintenance on my vehicle since the time of purchase to date and all service has been done through the Jim Hudson Toyota dealership where I purchased the car. Noticed damaged done to the vehicle on the hatch where, paint had been removed during shipping to the metal, which after talking with salesman, and Keith Hudson, Toyota agreed to fix this. At 5,000 miles after bringing my Scion in for it's first oil change, my automatic Scion Xd rolled backwards while in drive on hills and has done so ever since. I have also driven multiple automatic 2008 Scion Xd which I was given as a replacement vehicle when bringing my car in for repairs and none of them roll backwards in drive while on hills. I reported this to Toyota dealership from the beginning and they denied that there was a problem and never repaired this issue. They did have to replace the water pump which I believe contributes to the defective transmission. I have attempted continually to get Toyota service department to fix my transmission issue, but was continually told to come in they'd fix it only to find they did nothing.
At 32,000 miles a mechanic rode with me and stated he could tell there was a shift problem, but this was not fixed then or thereafter. They encouraged me to watch it and see if it got worse assuring me the warranties manufacturer's and Fidelity Premium would cover me. Was stated to me over the course that I could change, or flush the transmission fluid at my expense too. However, this is not part of regular maintenance, nor required, or will not fix a bad clutch which appears to be the issue. The average life span of a transmission is considered to be 500k miles and know the fluids are not to be changed regularly as the oil is. Flushing the transmission can cause permanent damage to this machinery especially if done incorrectly. I did not elect to change this, but through the processes of working through this situation found my transmission fluid went from black with clutch material in it to a more pink color leading me to believe fluid was changed while it was at the dealership for evaluation and without my consent to do so. All in all the fluid is black again, and there is a definite problem with the transmission that should have been repaired by my warranties.
Edgar Alowine rode with my son and I at 90k and saw the car did not shift from 3rd to 4th until 80 mph. Two separate Toyota’s mechanics on separate occasions prior rode in my car over the years of my addressing this, and noted the problem with the late shifting, slipping and saw the fluid was dark with clutch material in fluid, but always ended up that Toyota, or Fidelity have been unwilling to uphold either manufacturer’s, or extended warranty I was sold at purchase.
It was stated to me on one occasion in order for Fidelity to fix the problem they would have to have a Fidelity adjuster look at the car which I drove and left at the dealership once again, and then stated the adjuster did not find the same issue that at least 6 others have already witnessed. In complete frustration, which I have experienced on almost every single occasion at your service center regarding the lack of service provided through warranty coverage(s) for mechanical issues I was assured would be covered, I took my car to an independent transmission business who noted clutch material is in the transmission fluid and the smell of the fluid is bad, and who also wrote a letter stating this, and which Toyota service department has on file. This independent transmission business did no work on my Scion Xd.
Edgar Alowine, Toyota Service Manager stated to me that replacing the fluid, flushing it would not fix the problem with the transmission and would only flush the transmission to appease me. I then requested the transmission to be replaced as it should be, but has not been done.
On the other end of the spectrum I could see coming to your dealership and trading, buying multiple vehicles because of the high quality I know you want to sell to your patrons. However, you need to know, this has not been my experience with your company. I do not want to share anything but the best regarding your company, but unless this is remedied correctly, do not believe I will be able to do so, nor will I be able to purchase any more vehicles from your dealerships.
I was assured this is your personal email address and that you read all your emails.
Please contact me as soon as possible.
139 Seafarer Lane
Columbia, SC 29212
I want this to be read by Jim Hudson. He can respond to me at firstname.lastname@example.org. Was told by Manager of Jim Hudson Toyota that Jim Hudson was given a message to call me on the phone, which never transpired as long as 6 months ago. All of this information will be forwarded to anyone who can assist me with these issues.
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