Jim Norton Chevrolet - Service Center
Broken Arrow, OK
76 Reviews of Jim Norton Chevrolet - Service Center
The people were friendly and the service was quick. The tech even pointed out a recall that I wasn't aware of and corrected it while my truck was there. The tech even pointed out a recall that I wasn't aware of and corrected it while my truck was there. More
I am honestly not sure where to even begin with this dealership. The way that I have been treated as a "customer" by not only the sales guy and service advisor, but their GM as well has completely hinde dealership. The way that I have been treated as a "customer" by not only the sales guy and service advisor, but their GM as well has completely hindered my faith that good and honest people with some morals still exist in the world we live in today. I bought a used vehicle from them in January 2024 and have had some major issues since day 1 of purchase. All of the lies I have recently caught onto after doing some much needed digging on my end is unreal. I could go on and on for days. I strongly regret choosing their dealership to purchase a vehicle from for me and my children as they have basically left us hanging out to dry with no form of transportation. Absolutely without a doubt would not recommend them to any of my family or friends after the extremely disappointing experience I have had with them the last 9 months. More
Terrible brake job. If caliper needed replaced should been done when original work done replacing pads & rotors. Car has less than 48,000 miles. If caliper needed replaced should been done when original work done replacing pads & rotors. Car has less than 48,000 miles. More
TOOK IN MY 2022 3500 WITH 9,700 MILE ON IT, HAD KNOCKING IN BOTTOM END WHEN COLD. MIKE TOLD ME " THATS NOT NORNAL". SEVERAL DAYS LATER THEY TOLD ME CHEVY SAYS ITS NORMAL! THE BULLETIN CHEVY HAD OUT DIDNT QU IN BOTTOM END WHEN COLD. MIKE TOLD ME " THATS NOT NORNAL". SEVERAL DAYS LATER THEY TOLD ME CHEVY SAYS ITS NORMAL! THE BULLETIN CHEVY HAD OUT DIDNT QUITE MATCH MY TRUCKS SYMPTOMS. THEY WOULD NOT DO ANY THING ABOUT IT. NOT GOING TO KEEP A BRAND NEW TRUCK WITH KNOCKING ENGINE HOW COULD I SELL IT TO SOME ONE KNOWING THIS? HAD NO CHOICE BUT TO SELL IT BACK TO THEM AT A $8000 LOSS! SEEN IT FOR SALE ON FACE BOOK FEW DAYS LATER. BEWARE THIS IS THE KIND OF VEHICLES THEY RESALE!! WAY TO GO JIM NORTON! BY THE WAY LOT MORE WENT ON BUT DONT HAVE TIME TO WRITE A BOOK!! More
We bought several new vehicles in the last year and service is not good.tried twice now ro get an alignment dome on our Tahoe. The first time they said there machine wouldn't finish. Then this time it service is not good.tried twice now ro get an alignment dome on our Tahoe. The first time they said there machine wouldn't finish. Then this time it was worst than when we took.it how did they not notice tge wheel was crooked. Jim Norton service has went down hill. More
Michael McCollum went way out of his way to help me once again on another issue with my truck. He has always went above and beyond to help me and my truck leave better than before. I highly recommend using again on another issue with my truck. He has always went above and beyond to help me and my truck leave better than before. I highly recommend using Michael at Jim Norton Chevy. He is very trustworthy and great with communication. More
We had a quick and easy vehicle purchase. Jeans was great and very helpful. Would definitely recommend. Jeans was great and very helpful. Would definitely recommend. More
I have an issue with the truck they can't seem to replicate. Not sure what to do. replicate. Not sure what to do. More
Melody's work ethic is shown in the gym and on the sales floor. I know who I'll be contacting for my next vehicle in the future. I'm happy to see the impact she's had on other's and look forward to her cont floor. I know who I'll be contacting for my next vehicle in the future. I'm happy to see the impact she's had on other's and look forward to her continued success! 🙌 More
Outstanding care and professionalism! Melody is there to help throughout the entire process. Thank you, Mel! Melody is there to help throughout the entire process. Thank you, Mel! More