Back

Jim Norton Chevrolet - Service Center

Broken Arrow, OK

4.2
76 Reviews

76 Reviews of Jim Norton Chevrolet - Service Center

Sort by
October 06, 2024

The people were friendly and the service was quick. The tech even pointed out a recall that I wasn't aware of and corrected it while my truck was there. More

by olsparky76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael McCollum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Jim Norton Chevrolet responded

Thank you so much for your wonderful review! We appreciate your kind words about our friendly team and quick service at Jim Norton Chevrolet. We're glad to hear that our technician was able to address the recall on your truck. Your safety is our top priority! We look forward to serving you again in the future. Sincerely, Courtney, Jim Norton Auto Group

September 18, 2024

I am honestly not sure where to even begin with this dealership. The way that I have been treated as a "customer" by not only the sales guy and service advisor, but their GM as well has completely hinde More

by breeannbittle
Recommend Dealer
No
Employees Worked With
Chris Freisen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Jim Norton Chevrolet responded

Thank you for taking the time to share these concerns. Our management team is currently reviewing the specifics mentioned. Sincerely, Courtney, Jim Norton Auto Group

August 28, 2024

Terrible brake job. If caliper needed replaced should been done when original work done replacing pads & rotors. Car has less than 48,000 miles. More

by bevosmith7
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Graves
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Jim Norton Chevrolet responded

Thank you for writing. We take our award-winning reputation & your feedback seriously and would like to discuss the details with you as soon as possible.Unfortunately, we cannot identify you by your username and kindly request that you reach out to our Fixed Operations Director, Joe Gibson, at (918) 615-2996, jgibson@jimnortonchevy.com so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

August 17, 2024

TOOK IN MY 2022 3500 WITH 9,700 MILE ON IT, HAD KNOCKING IN BOTTOM END WHEN COLD. MIKE TOLD ME " THATS NOT NORNAL". SEVERAL DAYS LATER THEY TOLD ME CHEVY SAYS ITS NORMAL! THE BULLETIN CHEVY HAD OUT DIDNT QU More

by iam_grinch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael McCollum
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Jim Norton Chevrolet responded

Our customer’s feedback is very valuable, and we are glad you shared these concerns.They are currently being evaluated by our management team.Unfortunately, we cannot identify you by your username and kindly request that you reach out to our Fixed Operations Director, Joe Gibson, at (918) 615-2996, jgibson@jimnortonchevy.com so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

July 01, 2024

We bought several new vehicles in the last year and service is not good.tried twice now ro get an alignment dome on our Tahoe. The first time they said there machine wouldn't finish. Then this time it More

by Olmixer97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Chrysler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

Jim Norton Chevrolet responded

We are thankful for every customer who enters our building and always strive to provide exceptional customer service.Thank you for sharing your concerns.They have been shared with our management team for further review.Unfortunately, we cannot identify you by your username and kindly request that you reach out to our Fixed Operations Director, Joe Gibson, at (918) 615-2996, jgibson@jimnortonchevy.com so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

Jul 02, 2024 -

Olmixer97 responded

I already left a message with the shop supervisor and no return call.

May 31, 2024

Michael McCollum went way out of his way to help me once again on another issue with my truck. He has always went above and beyond to help me and my truck leave better than before. I highly recommend using More

by Garrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael McCollum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Jim Norton Chevrolet responded

Thank you for sharing your positive experience with Michael at Jim Norton Chevrolet, Garrett! We are thrilled to hear that he provided excellent service and went above and beyond to assist you with your truck. We truly appreciate your recommendation and look forward to serving you again in the future. Sincerely, Courtney, Jim Norton Auto Group

May 04, 2024

We had a quick and easy vehicle purchase. Jeans was great and very helpful. Would definitely recommend. More

by kskolby
Recommend Dealer
Yes
Employees Worked With
Jeana Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Jim Norton Chevrolet responded

Thank you for taking the time to review Jim Norton Chevrolet. We're glad to hear that you found the sales process to be smooth and easy. If you have any further questions, please don't hesitate to let us know. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

May 01, 2024

I have an issue with the truck they can't seem to replicate. Not sure what to do. More

by brsr1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Chrysler
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Jim Norton Chevrolet responded

We are thankful for every customer who enters our building and always strive to provide exceptional customer service. Thank you for sharing your concerns. Unfortunately, we cannot identify you by your username and kindly request that you reach out to our Fixed Operations Director, Joe Gibson, at (918) 615-2996, jgibson@jimnortonchevy.com so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

April 04, 2024

Melody's work ethic is shown in the gym and on the sales floor. I know who I'll be contacting for my next vehicle in the future. I'm happy to see the impact she's had on other's and look forward to her cont More

by andrewmontoya99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melody Mayen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Jim Norton Chevrolet responded

Thank you for the kind words, Andrew. We're glad to hear that our team provided you with a positive experience. Sincerely, Courtney, Jim Norton Auto Group

March 29, 2024

Outstanding care and professionalism! Melody is there to help throughout the entire process. Thank you, Mel! More

by ligiajim22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melody Mayen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Jim Norton Chevrolet responded

Thank you for taking the time to write about your experience with us! At Jim Norton Chevrolet, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Melody was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

1
...