Jim Norton Toyota of OKC

Loy and the sales manager were very straight to the point and professional--and got exactly where I wanted very quick. I appreciate the experience and I have bought over 150 vehicles. Thanks and please send and professional--and got exactly where I wanted very quick. I appreciate the experience and I have bought over 150 vehicles. Thanks and please send to my house if you could. I would buy from them again tomorrow if needed and would recommend to all friends and family More

Our experience was great with Dub Richardson Toyota. The staff was friendly & professional. We did not feel pressured or misled as we have recently at another dealership, in our local area. We will travel staff was friendly & professional. We did not feel pressured or misled as we have recently at another dealership, in our local area. We will travel 200 miles to purchase a vehicle from them again and we will continue to recommend them to others. More

From the moment we pulled up in the parking lot we were greeted with a friendly hello and introduction. David was very kind, patient, and considerate. Every question was answered openly and honestly. No greeted with a friendly hello and introduction. David was very kind, patient, and considerate. Every question was answered openly and honestly. Not only was David friendly, but the entire staff made us feel welcome. I will definitely refer friends and family members to Dub Richardson. More

I can not really put into words how wonderful my car buying experience was. I needed help getting out of a lease, David Pierce knew exactly what he was doing from the get go. When I arrived, he knew I buying experience was. I needed help getting out of a lease, David Pierce knew exactly what he was doing from the get go. When I arrived, he knew I was coming, what I was driving, what I needed to accomplish. He had total confidence that we were going to make this work. I am so happy to have had the experience and have and will totally recommend your dealership, David Pierce. Brooklyn Green was so sweet, friendly, helpful as well. I felt like I was being given the right deal and not being ripped off. I always hate to go car shopping. I didn't really think l would be driving away in a new car that very evening. My entire visit at your dealership was all about me....and that is how you make me feel as a customer. IF I ever need another vehicle, you best believe I will be coming there to do business. Oh, the chat feature on your website is awesome. That is how David knew exactly what was going on before I even arrived. Thank you so much.. Ron Ploutz More

I bought a 2007 Tundra on Jan. 25, 2011 and guess my customer service followup fell through the cracks. A recording called me and after trouble responding to it, i was informed someone would be calling customer service followup fell through the cracks. A recording called me and after trouble responding to it, i was informed someone would be calling me. I also had an e-mail from Rick Nguyen and I responded twice and never received a reply to either the call or e-mail. I bought a 2007 Tundra 01/25/2011 and was disappointed with customer service concerning pricing. An e-mail received earlier and also a brochure I received with the sale promised free key replacement if lost within 1 year. The truck was sold with only one key. When I offered to buy the truck at the advertised price they offered to sell me a second key for only $295.00. i might have considered paying dealers cost, but making a profit on a second key is a pathetic attempt at cheapness. Giving you a free replacement if you loose one but charging a customer if they don't have two sets to begin with has no excuse. The business department charges for what they are obligated to do. They charge an additional fee to collect your money and give you a title. They did not even handle the registration, so in reality charge a fee to sell you a car. I consider that a hidden charge. Soliciting customer feedback and then failing to to respond speaks volumes about the sales manager's motives. It is sales and not customer satisfaction. More

What has impressed me most is becoming a Toyota owner is pretty serious business for Toyota itself. I have been contacted by email or by phone almost every day since our purchase all with the attempt to en pretty serious business for Toyota itself. I have been contacted by email or by phone almost every day since our purchase all with the attempt to ensure we are satisfied with our purchase and the process. Each of those we dealt with at the dealership were great. And I am even impressed that a sales manager, when told by my wife to not high pressure her or she would decline the purchase, actually honored that a left us alone. Egos sometimes get involved when that happens and I am glad he didn't press - that was a good thing. We went on to make the deal and have been very please ever since. So keep up the good work. And a note to Chic - we are now "Toyota Owners" - because of how helpful you were to me two years ago even though I didn't buy from you then you left an impression that made me want to come back when we were ready for our next new car. More

Greeted as I pulled up to service. Mario made sure everything I needed was noted on the ticket, and he was vey courteous; remembered my name. Michael W. made sure every little thing was repaired -- h everything I needed was noted on the ticket, and he was vey courteous; remembered my name. Michael W. made sure every little thing was repaired -- he even put on an updated oil change sticker that someone forgot last time. More

I have used Dub Richardson for my service on my 07 Tundra I have used Dub Richardson for my service on my 07 Tundra since 10/07. I Will continue to use Dub because of the location and most important the serv I have used Dub Richardson for my service on my 07 Tundra since 10/07. I Will continue to use Dub because of the location and most important the service rendered. I am picky about my truck, and the guys in service know I want it fixed right as well, and if they see something wrong to let me know and I will have it fixed. My truck has 220,000 miles on it. So when I bring it in I do not want to have problems in the field. When its time to buy a truck I will buy another Tundra, and I will buy it from Dub Richardson Toyota. Service is what sells vehicles. This is my 9th Toyota, and it has been a very dependable vehicle. More

I wish to thank your dealership, finance people, and David Pierce for the great outstanding service we had in buying our new Sienna Limited. David responded by email on my every question. He read my r David Pierce for the great outstanding service we had in buying our new Sienna Limited. David responded by email on my every question. He read my request and saw my offer and went to work... yes and came back with a deal I could live with. He spend time explaining all the options and plans for this van. He asked when I could pick up the unit and I said I would be there at 11 oclock Saturday... He said the car would be gassed and detailed waiting for me... Met us at the door and we were off to work on finishing touches. This was one of the Best if not the BEST buying I have had. The financial lady worked with us and explained all the different options for things that would help keep up the car but I have owned 2 other Siennas and own a 2007 Tachoma and I dont need extra coverage on a machine that hasnt failed me in the past... yes the last Sienna had 106,000 miles on it and not one major problem with it. Dont need the extra... it lives on its own performance. Yes David came in to try and convience me about the extended warranty programs and cost I could save but I told him also that in buying the 2004 Sienna I bought all those programs and never once used them ... even the dent chip program... great machine. Thanks David and all for the great service and I have already told someone about your ability to deal with the customer. I hope he contacts you. More

David Pierce was very kind and patient with us as we went through with him a number of vehicles we were interested in. He took the time to go over the standard features and the optional features for each veh through with him a number of vehicles we were interested in. He took the time to go over the standard features and the optional features for each vehicle to help us determine what vehicle we wanted. He never appeared in a hurry to make a sale and was very patient with us as we worked through the differnt options we had. He was kind enough to answer all our questions about service after the sale and took care of everything we asked. Because of this service we will continue to utilize your dealership for service of the vehicle we purchased after the sale and plan to puchase additional vehicles for your dealership in the future. THanks again Herbert Barringer More