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Jim Norton Toyota of OKC
Oklahoma City, OK
302 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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302 Reviews of Jim Norton Toyota of OKC
February 08, 2013
I've been researching new trucks for two years now, and a friend suggested the Toyota Tacoma V6 Prerunner TRD Access Cab. This is the perfect size truck for me! It's small enough to be efficient for and a friend suggested the Toyota Tacoma V6 Prerunner TRD Access Cab. This is the perfect size truck for me! It's small enough to be efficient for city driving, but big enough to handle all of my country travels and needs. It has the smoothest ride, the highest resale value and the best gas mileage of any other truck in its class. Dylan West was my salesman, and he went over and above customer service with my ten thousand questions. I never felt pressured or hurried to buy. Together we added several accessories to customize this Tacoma just for me. With the KC headlights, bull bar, heated leather seats, tailgate extender, remote control starter and BF Goodrich All Terrain tires, I'm ready for any outdoor adventure. Jim Norton Toyota has the best service rating in the city, and I would recommend them to anyone - especially independent women who know what they want in a vehicle. I was treated with respect and honesty from the moment I met Dylan West and I feel great about my new truck! Thank you Dylan, for all the test drives, the silver keychain and my Toyota Racing Division camo hat. Let's go places! More
by Paula8
Helpful February 06, 2013
Good Service and very friendly, also answer all my question about diferents Toyotas models. Im recomend Kyle Montgomery to my Friends and Family members. Thank you.. question about diferents Toyotas models. Im recomend Kyle Montgomery to my Friends and Family members. Thank you.. More
by carlosaita53
Employees Worked With
Kyle Montgomery
January 30, 2013
I used to go to Bob Howard; however, I was very displeased with their punctuality and their way of appreciating my business, so I decided to try a new dealership and was pleased w/my two visits displeased with their punctuality and their way of appreciating my business, so I decided to try a new dealership and was pleased w/my two visits More
by papou
Employees Worked With
Henry-Asst Service Mgr
January 18, 2013
I had two recall notices and it took about 2 hours. I had two recall notices and it took about 2 hours. Hopefully there won't be any more. I think it would be helpful to your customers if the service I had two recall notices and it took about 2 hours. Hopefully there won't be any more. I think it would be helpful to your customers if the service person explained just what they did and assured the customer that the problem was completely fixed. I was told in the beginning that I would have to. bring the Rav-4 back for a switch, if it needed to be replaced. Now I have to call and ask if that is still the case, because I wasn't told anything when I picked it up and the invoice is a little vague. More
by bwilkes
Employees Worked With
I don't remember and his name isn't on the invoice
January 14, 2013
All the people were courtious and nice, work was done quickly! I am satisfied with the service! I have purchased two vechicles from Ralph Jones, and Have been very satisfied with the experience. I quickly! I am satisfied with the service! I have purchased two vechicles from Ralph Jones, and Have been very satisfied with the experience. I have also brought my brother in and he bought a truck from Ralph. Ron Morton More
by rmsm
Employees Worked With
Ralph Jones
January 10, 2013
The staff was very friendly. However, I was told on a previous visit that they would get to my vehicle faster if I made an appointment, as they take the appt customers first. I made an appt for 2:30 for previous visit that they would get to my vehicle faster if I made an appointment, as they take the appt customers first. I made an appt for 2:30 for an oil change only and it took them one hour & 1/2 to complete the job. More
by iclmkb1
Employees Worked With
unk
December 27, 2012
Went in to get some recall and routine service done. Was not expecting much because Momentum had such terrible service and I dreaded even going back to Toyota. Joe met me at the check in and gave me a li not expecting much because Momentum had such terrible service and I dreaded even going back to Toyota. Joe met me at the check in and gave me a list of things that needed attention after there inspection. They found a water pump going bad and took care of it under warranty. He gave me a price for everything else that needed replaced. No pressure was given and he made the trip feel friendly and professional. He got what I needed done that day and on time. Best Toyota service I have had since I bought the truck. More
by Ward Zinn
Employees Worked With
Joe, Assistant Service Manager
December 17, 2012
WOW!!!!!!!!!! Went to rotate tires and get shade for window. The cost was higher than I had been told several months before. Jeff covered cost of the entire part but it was a discontinued item. They tin window. The cost was higher than I had been told several months before. Jeff covered cost of the entire part but it was a discontinued item. They tinted windows free. Thanks guys! More
by shootlikeagirl
Employees Worked With
Jeff York and Chris in parts
July 12, 2012
I wanted a used Venza which I couldn't find in the Oklahoma area. Momentum Toyota advertised one on their website that was exactly what I wanted. It was in Texas. It took a week for them to get the ca Oklahoma area. Momentum Toyota advertised one on their website that was exactly what I wanted. It was in Texas. It took a week for them to get the car to Oklahoma on a car carrier. By this time I had been without a car for 4 weeks and was anxious to get another one. When they unloaded the Venza, the car carrier damaged the roof with a scrape and a dent. The odometer reading and the description of the car didn't match the car that came off the car carrier. The car delivered was in better condition. I wouldn't buy a car that was scraped up so it was sent to the body shop for repairs. 2 weeks later, the car was ready and I went to pick it up. The roof skin had been replaced and it looked good as new. I purchased the car at a fair price. A few weeks later I noticed the edge of the windshield looked chewed up. Then a crack appeared on the inside of the windshield. When I took the windshield to be replaced at Safelite, they told me it was a stress fracture and the chewed up edge was a sign that the windshield hadn't been replaced correctly at the body shop. I felt like this dealership walked all over me. The amount of time it took them to deliver a car in good condition to a cash paying customer was ridiculous. I wouldn't recommend this dealership or their body shop. More
by Mbc0217
Employees Worked With
Kye Cavener
March 10, 2012
We went in to buy a used CDC and left with a new Toyota. Barry has got to be the greatest salesman we have ever dealt with. He is easy going, fun, and was a great help. We will return to Momentum Toyota and Barry has got to be the greatest salesman we have ever dealt with. He is easy going, fun, and was a great help. We will return to Momentum Toyota and buy from Barry, again... Also, the finance department was great. Mr. Hill hooked us up with Aaron Duffy who is a super great person in finance and was quick, friendly, and sincere. Super great visit..... Highly recommend!!!!! More
by Manzruin
Employees Worked With
Barry Hough, Barry Hough
