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Joe Machens Capital City Ford - Service Center

Jefferson City, MO

3.9
1,517 Reviews

1,517 Reviews of Joe Machens Capital City Ford - Service Center

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December 27, 2017

Unnecessary work done with no notification My car was in for routine maintenance-LOF. The bill came to $500 since they replaced transmission fluid $189.95 and flushed cleaner through fuel ind More

by nthompson57
Recommend Dealer
No
Employees Worked With
I don't see any names I recognize.
Jan 04, 2018 -

nthompson57 responded

Just the canned response I expected.

November 08, 2017

sweet deal I came in for a oil change and was just looking at 2018 to waste time. John Lange gave me deal I could not refuse. More

by f150 fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lange
August 07, 2017

Poor Communication & Customer Service On the way back to the Kansas City area, my company car (2015 Ford Escape) broke down. It was towed to Joe Machens Capitol City Ford at 1 pm on Tuesda More

by Thomas Wilhoit
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Doug Mullenax
March 09, 2017

A great service dealership I have purchased several vehicles from this dealership. Brent Simmons has always done a great job meeting my needs. He has always been straight forw More

by Fordman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Simmons
February 19, 2017

J Machens Saved Me When My Car Died I took my car, a 2002 Mercury Sable into the service department because it was making a terrible. loud noise under the hood. The service manager told More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Obermeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ginger Wiggins, John (service writer), Trent (service writer), and the shop head mechanic., Terry Bradshaw
October 25, 2016

Good experience of getting car The dealer is nice. The environment is good, serving with soda, coffee and hot dogs. Brad is very patient in helping me trying cars and other works. More

by Gil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Bartlett
September 03, 2016

FAN - BLOODY - TASTIC I had been thinking about a 'newer' car since mine was getting up there in years and miles but couldn't make up my mind to 'take the plunge'. Then I More

by Mary Ann BOHNING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Wilde, Don Racinowiski, John Lange
July 06, 2015

great experience Had a great experience at the service center on my f150 had some gaskets leaking and they fixed it under warranty very quick! Great waiting area with More

by Josh H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Carey
Jul 16, 2015 -

Joe Machens Capital City Ford responded

Thank you for your business in our Service Department Josh. It sounds like our team got you in and out quickly. Stop by any time for more snacks!

May 21, 2015

Furious I took my vehicle to Joe Machens Ford service center in Jefferson City to have my radiator replaced. The mechanic punctured a hole in my AC condesor t More

by meghentg
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Terry Bradshaw
November 04, 2014

Nice folks It took some talking and some work but Joe Machens stood behind their product. They were able to work with me and help me get my car repaired at a re More

by Hafe3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 10, 2014 -

Joe Machens Capital City Ford responded

Thank you for your kind words. I'm glad our team could work to get your car repaired to your satisfaction. We appreciate your business and hope to earn it again in the future.

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