I have owned my (new to me) 2008 Buick Enclave CXL (48K miles), for maybe a month. I purchased the vehicle from another dealership (non-Buick), and am the second owner.

Over the month of ownership, I had experienced sporadic 'messages' on the DIC indicating 'Park Assist Off', Traction Control Off' and/or 'Stabila Trac Off', and strange shifting of the transmission. I made an appointment at John Paul’s for Saturday 4/20, and expected to be fixed and on my way home in 1 1/2 hours. After checking my car over, it turns out that my issues were something that could not be fixed in the allotted time.

I was given a 2013 Buick Enclave (just a beautiful ride) as a loaner, and sent on my way, with a request that I not worry...

They worked on my car fixing, and testing for three days. I was able to pick up my car last evening, and was blown away by the phrase 'No Charge'... Seems that I was close enough to the 5 year portion of the 5 year/100K Bumper to Bumper warranty, that Jay and Sol were able to convince 'Mother Buick' to cover the costs!

My issues have been resolved, the Enclave feels like a 'new' car, no more Phantom DIC messages, and free... What could be better?

When I first called John Paul’s, I told them I was looking to establish a relationship with a dealer I could trust. The crew at John Paul’s really impressed me with their great work, and dedication to fixing my problems. The fact that I had never before even stepped foot in this dealership, I came away knowing I will return, if I ever need dealer service in the future.

Steven B
SE Wisconsin

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check engine light was on and car was idiling rough and exceleration was diminished.. service dept found problem quickly which was faulty wiring/ and bad plug. they found an extended gmc special warranty on this problem and did the repair without charge.Solomon Bunn came out to the waiting area several times to update me on what the problem was, what they would do and how long it would take them to make the repair.

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Car salesman have earned the rep of being sharks. There are some jerks out there. Not Michael though. Very easy to get along with, but most of all respectful. When you are spending any amount of money, let alone, tens of thousands, you want to be treated right. So go see Michael. You'll be happy you did.

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Michael Thieme was great to work with. Very friendly, helpful and knowledgeable. He made me feel like a long standing customer. He made the long trip to Milwaukee well worth it. Next time I need a car I'm working with Michael. I'm also recommending him to all my friends. Thank You Mike !!!

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Found on Craigslist so I already knew what I wanted, Just could I get it for what I wanted. Mike was quick to respond. I came down, we drove it, looked it all over. All the while we were telling jokes and having some coffee. It honestly didn't feel like a transaction. Everybody in the dealership seemed to be in great spirits despite the cold. We sit down to negotiate, and there really is no negotiation. They had the best price around. They knew it, I knew it, All parties were happy. I did get Free Car Washes for life though! That's a bonus. Very pleased and Would recommend. Thank you to all involved.

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Went in to have a GMC recall taken care of that I found out about thru my On Star report. The manager also notified me by email and we set up a time for late Monday morning. I got there about 10:30 a.m. and was taken care of promptly. I brought a book to read, but I only got thru a few pages and the car was ready and it was washed as I asked. I was on my way before I knew it.


Sandy M.

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A good dealership to deal with friendly and open personal no games when having service and honest advice on what you should or should not have done.

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My husband and I are in the market for a vehicle. Problem is we can't decide new for me, or used for him. Wayne was a pretty nice car salesman and patient with us. We test drove a new Enclave and a used Malibu. We are just beginning our search and wanted to weigh the pros and cons of both, plus see what is out there.

After we met the general manager Don, we left. What a complete jerk! Sorry you lost the sale Wayne! Oh, and we really did not like the policy of the salesperson having to drive the car off the lot for a test drive. That's the first time I've ever come across this "insurance policy" and we have been test driving high end brands. . And finally, the bird in the showroom is disgusting.

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If you enjoy having your time wasted, being lied to about pricing, and not being treated as an intelligent individual, then this is the dealer for you! Our story:

My wife and I were looking for a reasonably priced GMC Terrain. We inquired yesterday (July 31, 2012) via telephone/web about a slightly used one listed on their website. We were upfront with the sales person about how much we were looking to spend. We clearly laid out how much we were putting down and how much we were looking to take on in a monthly payment. We were told that it wouldn't be a problem, and that they would be able to make that work for us with either the used one (which the sales person claimed had more features) or a new one (the base model).

We asked for clear pricing before traveling to the dealership as we didn't want to waste our time going down there. We were told that to give us the prices, we had to submit the information for a credit check. Even though we were hesitant to do so, we did it. After they ran a credit check, they then refused to give out a price quote over the phone or via email. Needless to say, at this point, we should have just given up. However, the salesperson repeatedly said that they can meet our numbers, that it had been cleared with the manager, etc. So, we went to the dealership.

When we got to the dealership, it was clear that we had been lied to. The used vehicle was a base GMC Terrain with no additional features. The salesperson did not have an offer prepared, and it appeared as if she had not cleared our numbers with anyone at the dealership. We sat there for two hours while she kept talking with the manager and/or finance guy and kept coming back with offers that were thousands of dollars more expensive than what we were looking to spend and/or that were offered online. I may have been hallucinating, but I think the price of the vehicle actually kept increasing as we sat there!

This was a complete waste of hours of our night and the gas to drive to the dealership. We should have been told over the phone that they were not going to meet our prices.

After this experience, I would never work with this company again.

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A sales guy called me because he said his dealership was interested in buying my car that I had for sale on craigslist. I told him what I wanted for my car for sale and he said multiple times, yes we can give you that price. I said ok here is the VIN #, check out the carfax and then call me back. So he did. He said that he checked the carfax and he talked to his used car sales guy and I should come in and they would buy my car from me or use toward trade in. So I called again to confirm that his wasn't a waste of time and that he had double checked everything with manager... Oh yayaya. He said, it's all good come on in. So I drive to dealership, which isn't just right around the corner either... And the used car manager comes out and says ok, let's check the VIN#. Right then I knew this other sales guy lied... He never checked the VIN after he told me he did. Comes out from inside and says, nope we can't buy your car, sorry. REALLY. Whata Joke. That is why I called 2 times before I drove out there ... To make sure I wasn't wasting my time. Wow. Lied to, decieved. Soooo mad at this sales guy. I'm pretty sure I knew more about cars than he did. He shouldn't be in the car business. I can't even describe to you how angry I was at that moment. Just rediculous. Such a waste of time, gas and effort. Very very mad.

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