Kunes Buick GMC of Greenfield

When paying invoice the young lady told be my balance was $519.87 after she ran my credit card I was charged $535.47. She never bother to tell me there was a charge to run my credit card. When I complained a $519.87 after she ran my credit card I was charged $535.47. She never bother to tell me there was a charge to run my credit card. When I complained about her not telling me she pointed to the sign on the counter stating there would be a credit card fee however the sign was backwards and none of your customers could see it or read it. I've been a customer for 30 plus years and find this to be extremely aggravating and feel you owe me a gift certificate for $15.60 to use on my next appointment. Donna Donegan More

John Paul’s was purchased by Kunes, a huge chain, and customer service went in the toilet. I brought my vehicle in multiple times for a problem covered by warranty, they didn’t fix it, then the last time customer service went in the toilet. I brought my vehicle in multiple times for a problem covered by warranty, they didn’t fix it, then the last time I brought it in they finally fixed it, but the warranty was by then expired so I had to pay for the repair. Totally unethical, and I’d never go back to this evil chain. I had purchased two cars from John Paul’s and gotten great service from them in the past. More

I was given an appointment time of 10:40 AM on Tuesday but received a text the following day stating it had been changed to 11:20 AM. I called back and left a voicemail to reschedule but never received a but received a text the following day stating it had been changed to 11:20 AM. I called back and left a voicemail to reschedule but never received a call back, so I went elsewhere. This is the third time this has happened, and no one ever answers the phone. Then, at checkout, I discovered that prices had increased without any prior notice. When questioned, I was told that the price had always been the same, even though I have receipts proving otherwise. After coming here for over seven years, it’s time to move on. More

Great job on servicing my 2020 Buick Envision today. Happy with the customer service received. Happy with the customer service received. More

Always the best service possible. The dealership is amazing all the way around and I always 100% refer others to use every department for their needs! The dealership is amazing all the way around and I always 100% refer others to use every department for their needs! More

I was looking at this dealership about a month ago for a 2024 Sierra Denali and sales employee was very nice but there was a manager Jacob in building talking about sexual things in front of customers and s 2024 Sierra Denali and sales employee was very nice but there was a manager Jacob in building talking about sexual things in front of customers and staff. Which I felt was inappropriate and unethical. For this reason I would never go to this dealer again. I think maybe ownership should reevaluate the acceptability of this style of behaviour or maybe implement a better sensitivity training process. I ended up leaving shorty after unannounced. I refuse to reward that type of uncalled for behaviour. More

Zachary in the parts department was very helpful and patient in my search for the correct parts I needed. I highly recommend you ask for him! patient in my search for the correct parts I needed. I highly recommend you ask for him! More

Absolutely HORRIBLE experience! Had an issue with my Yukon, rough idle and check engine light came on. Went to a car part store to have the codes read. P0208 & P0308. One is a misfi Had an issue with my Yukon, rough idle and check engine light came on. Went to a car part store to have the codes read. P0208 & P0308. One is a misfire and the other is an injector issue code. Brought it to Kunes as I am newer to Milwaukee. Service rep called me and said they need to take it apart and look at the cams or whatever to find the issue with a quote of about $600. Then calls and says I need a new motor at $15,000! I told him I’d call back in a bit. I called back on 3-way with my mechanic that I used in my home city and she was asking him questions that they had now clue to the answers, like the compression leakage from the cylinder and a few other “mechanically simple” questions, but I have no clue about. Every question was answered with a “I don’t know”! Really? The rep said he would call me back after 1pm when the mechanic returned, he never did so I showed up about 3:00pm. He didn’t have all the answers but brought me back to talk to the mechanic. The mechanic said his code reader did not read the injector code, just the misfire. But the service rep said he had both codes in his records. He said he would look at it again in the morning! So the next day, they replaced the injector and spark plug. They call me and tell me all the codes are off and it is running fine. They still tried to charge me for the original labor to take it apart even though they never would have if the mechanics code reader was working properly (forgot to mention the mechanic even admitted his reader was having issues! So why not replace it?). So it went from $15,000 to almost $1,700. After complaining a bit, they took some labor off and said the mechanic forgot to adjust it bringing it down to just under $1,300. A normal price range for changing an injector and only one spark plug (which also blows my mind) should be around $400 - $600 according to quotes and research. Oh and I didn’t even get the courtesy car wash! Maybe I would have if I just gave them the $15,000 they were trying to swindle out of me! NEVER again will I go here (and I’ve been here a couple times). They say they pride themselves on honesty and integrity! What a joke that statement is! More