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Kelly Nissan of Lynnfield - Service Center
Lynnfield, MA
391 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
391 Reviews of Kelly Nissan of Lynnfield - Service Center
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March 20, 2024
I cannot speak highly enough of Jeremy, the general manager of the service department at Kelly Nissan of Lynnfield. When I encountered a problem with my car, Jeremy personally stepped in to general manager of the service department at Kelly Nissan of Lynnfield. When I encountered a problem with my car, Jeremy personally stepped in to ensure the issue was resolved promptly and effectively. His dedication to customer satisfaction is truly remarkable. Jeremy took the time to listen to my concerns, thoroughly assess the situation, and devise a comprehensive plan to address the issue. What truly impressed me was Jeremy's willingness to go above and beyond to make things right. He didn't just delegate the task to someone else; he took personal responsibility for ensuring that my car was fixed to the highest standard. Throughout the entire process, Jeremy kept me informed every step of the way, providing clear explanations and updates on the progress. His professionalism and commitment to excellence were truly commendable. Thanks to Jeremy's tireless efforts and expertise, my car is now running flawlessly. I am incredibly grateful for his exceptional service and the peace of mind he provided during what had first been an extremely stressful situation. Thank you, Jeremy, for your outstanding dedication and for going the extra mile to ensure customer satisfaction! More
by hamwey412
Employees Worked With
Helpful February 20, 2024
My vehicle is currently being repaired and has been in the repair center for about a month due to parts that were on backorder. Roy Sletterlink has been kind, informative, communicative and provided ful the repair center for about a month due to parts that were on backorder. Roy Sletterlink has been kind, informative, communicative and provided full explanation of the repair needed. After the allotment of the car insurance was exhausted Mr. Sletterlink offered a rental to mitigate additional charges. I very much appreciate his attention to detail and the professional manner in which he has approached my case. Thank you Roy Sletterlink. More
by jelavoie3
Employees Worked With
December 27, 2023
Ben Mitchell was tremendous in helping us process an insurance claim and getting our car fixed. Everything went smoothly and the service department even detail the car inside and out! Ben never let's insurance claim and getting our car fixed. Everything went smoothly and the service department even detail the car inside and out! Ben never let's us down. More
by gmwarden123
Employees Worked With
June 01, 2023
I love Kelly Nissan, Corey made sure I got everything I needed with my situation and didn’t give up on me till I got my car. He kept me just in my budget range and all. He has been so amazing and still con needed with my situation and didn’t give up on me till I got my car. He kept me just in my budget range and all. He has been so amazing and still continues to be so helpful. I wouldn’t want any other sales man to help me. And for the service department Eric Walsh is #1 and has been so helpful and so caring, always makes sure my car is fixed up to date and that it’s safe for me and my family. Them two men are the best part of your company and I hope nothing but the same service for others if they work with them. I tell everyone about your guys service so if y’all need a car they are the guys to go too. . Thank you guys and Nissan for all the best service. I love Kelly Nissan🙂 More
by jstinaaa
March 20, 2023
Great service. Great communication. I have an Electronically Possessed’ vehicle. Ben and his team will Make It Run again. Great communication. I have an Electronically Possessed’ vehicle. Ben and his team will Make It Run again. More
by vrf2004
February 08, 2023
Corey and Alex are wonderful. I have been a faithful customer for many years At Kelly Nissan , Lynnfield Ma. I have been a faithful customer for many years At Kelly Nissan , Lynnfield Ma. More
by lisazee321
December 16, 2022
Service is HORRIBLE. I made a 9 am appt for check engine light and 2:30 the car was still sitting outside. Terrible communication I made a 9 am appt for check engine light and 2:30 the car was still sitting outside. Terrible communication More
by Jatile23
Employees Worked With
September 30, 2022
I came in with a simple service issue and Servixe was handling but got a bit complicated when needed a part that wouldn’t be in until afternoon. Without any hesitation Corey and Vinny got me a loaner to handling but got a bit complicated when needed a part that wouldn’t be in until afternoon. Without any hesitation Corey and Vinny got me a loaner to use for the day within no time at all - another great positive experience at Nissan Lynnfield. More
by CarolH
Employees Worked With
Other Employees :
Girl at desk - was great too!!!
August 31, 2022
i went in for oil change and was told need filters one $40.00 other $99.00 I said do the $40 one then he said you need a battery Ya I will wait on that but Please do a sticker. He did both filters $262.00 $40.00 other $99.00 I said do the $40 one then he said you need a battery Ya I will wait on that but Please do a sticker. He did both filters $262.00 later...Not Happy More
by buono015
Employees Worked With
