Kempthorn Volkswagen

I had a nightmare situation with Kempthorn Motors and their service department which really could of been avoided with just some basic communication from their staff. No one their seems to communicate wi their service department which really could of been avoided with just some basic communication from their staff. No one their seems to communicate with each other and they certainly did not communicate with me regarding my car repair. I brought my car in to have some work done under warranty which I was originally told was a vacuum leak so theyd order the parts and it should only take a few days. After about 2 weeks of hearing nothing I finally called the service department to check the status on my car. The answer I received is we are just waiting on the new engine to arrive. Apparently they decided to just replace my entire engine instead but didn't think it might be important to notify me the owner of the car that they were going to replace my entire engine. Fast forward another month forward and the new engine finally arrives they install it. I get a call asking if I was having any issues with my brakes when I brought the car in which I was not so they determined that the rotors had rusted frozen from sitting at their lot for 6 weeks waiting on the engine. They went ahead and replaced the rotors and brakes and I finally had my car back. I ran into multiple issues when finally getting my car back. The first being after driving my car for a week I went to use the emergency brake and it was completely limp and had been disconnected. Again this something that could have been solved by some simple communication. If there is an issue with the emergency brake at least contact the customer and give them the option to fix it before just disconnecting it without telling me. For one its a pretty big safety issue to just disconnect the emergency brake from someones car without telling them about. Secondly they could have just fixed it while they had my car already in there, I would have been happy to pay for it if it was not covered under the cpo warranty, but at least give me the option before disconnecting it. My check engine light also began to come on within a week of the installation of the new engine causing new issues and repairs. More

I haven't received good service here in the past and knew I should not have returned. I have had to fill out paper work 3 separate times for a vehicle purchase. The ineptitude is beyond unbelievable. I should not have returned. I have had to fill out paper work 3 separate times for a vehicle purchase. The ineptitude is beyond unbelievable. More

Jay and the rest of the team at Kempthorn’s worked with us to find the perfect car that had everything we wanted plus more! From the first time we entered the door we were treated with courtesy and they a us to find the perfect car that had everything we wanted plus more! From the first time we entered the door we were treated with courtesy and they answered our many questions patiently. Ruth helped us get acquainted with the many features of the car and made sure we were comfortable before leaving the dealership. More

We are very happy with the deal we received from all of you , so thank you again. We appreciate your time and efforts to meet our particular needs. We also appreciate your sales philosophy of listening to you , so thank you again. We appreciate your time and efforts to meet our particular needs. We also appreciate your sales philosophy of listening to us as customers and helping with offering options rather than a hard sales so common elsewhere. Jay Murdock is a valuable asset to Kempthorn Motors, we as customers will refer others directly to him as we find him to be a gentleman More

This was by far the greatest car buying experience I’ve ever had. It was the fastest, least paperwork, and no haggling. For sure won’t be my last time! Thank You!! ever had. It was the fastest, least paperwork, and no haggling. For sure won’t be my last time! Thank You!! More

Our salesman Jay Murdock was absolutely wonderful to work with. He was very understanding of our needs and situation. Great Job Jay! I will definitely be back for our next vehicle. with. He was very understanding of our needs and situation. Great Job Jay! I will definitely be back for our next vehicle. More

As always it was a smooth car buying experience working with a professional and wonderful staff. This was our 4th Volkswagen purchase and all were positive experiences. with a professional and wonderful staff. This was our 4th Volkswagen purchase and all were positive experiences. More

Lives up to their motto. One word: Outstanding. From the initial contact through the delivery, I was absolutely blown away by Kempthorn VW. My lease was up on my current One word: Outstanding. From the initial contact through the delivery, I was absolutely blown away by Kempthorn VW. My lease was up on my current GLI and by a stroke of coincidence, found myself in Canton and decided to throw caution to the wind and go for a test drive. Bob Novak was courteous, professional and knowledgeable about the product while never feeling like he was pressuring you into a sale. What blew me away is his respect for your time, and communication through email and text that set him apart from other dealerships. Bob truly is your trusted advisor. It is at this point I have to give kudos to Ian Franz, who is quite possibly one of the most laid back and easy to work with Sales Managers I have ever encountered. I truly wish I worked for someone like him when I was selling cars. He gave me a direct offer, did not try to play any games, talked candidly with what he was able to do and what would be my terms. It’s that type of professionalism and sincerity that completes the car buying experience and make you feel like you are getting the best deal. Moving on swiftly, I have to mention the F&I Department… Alisa was extraordinary! Probably the biggest dread when buying a car is the time it can take to wait for finance and then what seems to be an eternity of paperwork and wondering what you were getting yourself into. I scheduled my delivery (another big plus for Kempthorn) and was able to complete my entire process from walking through the door to driving off in just over 40 minutes. Alisa was extremely personable, was easy to talk to, explained any question I had in detail, and made me feel at ease with my decision to purchase. There are five VW dealerships closer to my residence but there are countless reasons why I am glad I took the drive to Kempthorn. I cannot thank everyone enough for making my purchasing experience truly exceptional. Majority of the time, slogans tend to be just a catchy tag line that bears no meaning. After this experience I will say the VW team does live up to the Easy, Fun, Friendly motto set forth by Kempthorn Motors. More