Ken Ganley Kia Mentor

I purchased a vehicle from this dealership on or about the 15th of April at the time of purchased I was assured that the vehicle that I traded in would be paid off 15 days from that date. The Mentor Kia d the 15th of April at the time of purchased I was assured that the vehicle that I traded in would be paid off 15 days from that date. The Mentor Kia did not send the payment to wellsfargo who was financing the vehicle that I traded in until 22 days after I purchased the vehicle and I had to make several calls to Mentor Kia to prompt them to do this. I was alerted that my credit was in jeapardy when wellsfargo called me to inform me that they had not recieved the payment from Mentor Kia after speaking with Jeff from the finance department he assured me that this was being taken care of and that the check would arrive before the 30 day deadline. I aked Jeff could they send the money electonicly to make sure it was there on time. He responded that they did not have this capability (LIE) Wellsfargo recieved the check on the 30th day but the checks was not for the full amount owed. Once again I called Jeff and asked what was going on he told me due to the delay in sending the pay off, the pay off amount had changed. Jeff assusred me that he would get the balance of the money owed to wellsfargo that same day. I explained to Jeff that wellsfargo would consider my account delinquent if they did not recieve the balance by the cob that day Jeff again reassured me that it would be taken care of today. Today I recieve an allert from the credit monitoring afency I use that a there is a delenquency reflecting on one of my accounts of more then 30 day. I called wellsfargo who informed me that they did not recieve the funds until 4 days later. I called Jeff who told me that there was nothing that Mentor Kia could do. More

The used sales department sucked. I called ahead for the car I was looking for and they had not yet driven it from the other dealership. I had to wait half an hour to be able to drive it. The car itself abs car I was looking for and they had not yet driven it from the other dealership. I had to wait half an hour to be able to drive it. The car itself absolutely sucked. The salesman, named Bruce, was incredibly rude and disrespectful. He tried to pass off major mechanical problems as "tire noise" and than later changed his answer to a "loose shield" in the engine compartment. Bruce also said that KBB values had no relevance at all and refused to even budge on the price. In a fit of arrogance, he wished us "good luck" on finding a better in that price range. We have passed on several equivalent cars priced a lot lower than that one. I should also add that I think we were treated badly because they figured a young person with his mom would have no idea about cars and they could stick us with a bad price and a bad car. Boy were they wrong! Needless to say, I will not be going back to Mentor Kia. More

Peggy was Great! She knows her cars and did everything she could to get us a good deal. Peggy made it possible for Bob to have a brand new vehicle again. We will tell anyone looking for a car to go to K she could to get us a good deal. Peggy made it possible for Bob to have a brand new vehicle again. We will tell anyone looking for a car to go to Kia Mentor. They will work with you to get you want you want, Ask for Peggy. More

Peggy was wonderful, down to earth and did not try to sell me over my budget. She understood what I had to work with and was very successful in finding me exactly what was needed. Friendly and knowledg sell me over my budget. She understood what I had to work with and was very successful in finding me exactly what was needed. Friendly and knowledgeable. Thank You so much. More

The employees of Mentor Kia are very customer oriented. Whenever I have had to call or visit the dealership everyone is very helpful. If they do not have the answer to your question right at that time, th Whenever I have had to call or visit the dealership everyone is very helpful. If they do not have the answer to your question right at that time, they will get an answer for you. I do not feel as though they have forgotten me now that I have purchased a car. I feel as though they want to keep me as a customer in the years ahead. More

Tom's the best sales person ever. He was fun and knowledgable. He worked hard to get me into a car that fits my needs. knowledgable. He worked hard to get me into a car that fits my needs. More

Steve was very friendly and professional. I would highly recommend for my friends and relatives to see him at this dealership if they want great service. recommend for my friends and relatives to see him at this dealership if they want great service. More

Peggy was woonderful! She was very professional and friendly. She walked me over everything I needed to know. I was very nervous about buying a new car, but she made it very easy and stress-free. I s friendly. She walked me over everything I needed to know. I was very nervous about buying a new car, but she made it very easy and stress-free. I stongly recommned Mentor Kia as the entire staff was TERRIFIC!!!!! Especially Peggy!!!! THANKS!! Debbie Warman More

Overall experience was great. Treated us more like family then just a normal customer. If we had the option to put in a score of 10 we would. then just a normal customer. If we had the option to put in a score of 10 we would. More

Peggy was very patient and great to work with. after going over what options/features I was looking for, She took the time to show us a few different vehicles and we narrowed it down from there. At the going over what options/features I was looking for, She took the time to show us a few different vehicles and we narrowed it down from there. At the end, I drove away in a brand new Sorento with a smile on my face.I recommend Peggy to anyone who wants to smooth and painless visit. More