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Ken Ganley Kia Mentor - Service Center

Mentor, OH

4.5
404 Reviews
Call Service Center (440) 953-1000

404 Reviews of Ken Ganley Kia Mentor - Service Center

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April 25, 2024

Great service and friendly knowledgeable staff. Very clean. Comfortable waiting area. Service completed much sooner than I expected More

by Granny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2024 -

Ken Ganley Kia Mentor responded

Hi Granny, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
April 20, 2024

Wonderful customer sevice. Agent even washed my car and apoligzed for my wait. I really appreciated how he went over details. More

by Shellsuepoppins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Ken Ganley Kia Mentor responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

Helpful
April 19, 2024

Service was great and I didn't have to wait too long! Also, the price was reasonable. More

by Phillybonewilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Piotrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Ken Ganley Kia Mentor responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
April 17, 2024

They have always treated me well. Their service garage took very good care of my last car even though I had bought it somewhere else. It was that reason I purchased my new Soul from t More

by meabel391
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelina Hillier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Ken Ganley Kia Mentor responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful 1
April 10, 2024

You guys do great job but your labor cost is really high , great customer service More

by Mohammed Hassan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom tapor
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Apr 12, 2024 -

Ken Ganley Kia Mentor responded

Hi Mohammed, we are very happy we could provide you with a positive experience! We would like the opportunity to address your concerns. Please reach out to us directly at (440) 953-1000 when you have a chance. Thank you, and we look forward to hearing from you.

Helpful
April 07, 2024

Kyle Eddy was very helpful in my service experience! He was efficient and communicated well! More

by Kyle.m.andree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2024 -

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. We hope you have a great day!

Helpful
April 06, 2024

Erica is the best. She explained everything and kept me updated. Kudos to her. The waiting area was clean and the staff was very welcoming. More

by Angiect70
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2024 -

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
March 30, 2024

always so nice and helpful and keeps you updated on any changes. come and gets you when car is finished and walks you to your car. More

by VickieA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Snowden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Ken Ganley Kia Mentor responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
March 28, 2024

Vic was the best service consultant I have ever had. He was so kind and attentive to my needs. What a pleasure to encounter such professional for a service appointment. Will ask for him in the future! More

by shearsbj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vic
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Mar 29, 2024 -

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. We hope you have a great day!

Helpful
March 28, 2024

Great service at Mentor Kia. The work was completed on my car within a reasonable time. Thanks More

by Will’s Forte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2024 -

Ken Ganley Kia Mentor responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
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