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Ken Ganley Kia Mentor - Service Center

Mentor, OH

4.5
412 Reviews

412 Reviews of Ken Ganley Kia Mentor - Service Center

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May 11, 2024

The service people are great but I was told my key fob needs a battery.. they should have just replaced it. More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick
May 12, 2024 -

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 11, 2024

They did an excellent job! Very helpful and informative as well! It really does feel like they want to make sure everyone has the best experience. More

by Samara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Ken Ganley Kia Mentor responded

Hi Samara, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 10, 2024

Very professional helpful friendly service personnel. Thank you Tom for your assistance . I appreciate it! More

by floridaannette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
May 12, 2024 -

Ken Ganley Kia Mentor responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

May 09, 2024

They are always very friendly and really quick with service even when they are busy More

by emmaenglish406
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Ken Ganley Kia Mentor responded

Hello, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 08, 2024

The entire staff is very welcoming and friendly. Their service prices are fair and they are helpful if you have questions about your car as well as your warantee. And who doesn't appreciate that fre More

by shelleyann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Ken Ganley Kia Mentor responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. Please don't hesitate to reach out if there's anything additional we can do for you.

May 07, 2024

It's always a pleasure going there. ..Since the Ken Hanley take over everyone seems so much more friendly.....no one uptight...they smiling and greeting...Today I had the pleasure of Mic More

by Gloria P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick
May 08, 2024 -

Ken Ganley Kia Mentor responded

Gloria P, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for the great review!

May 07, 2024

Courteous personal with great attitudes. Quickly accomplish the needs of patrons. My first time here, will definitely be back. More

by Dtome58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Piotrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Ken Ganley Kia Mentor responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 04, 2024

Marques was great he took care of me in a very timely manner quick easy process I thank him very much great job Marques I will be back More

by Rose.haller2017
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marques Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! We are always more than happy to assist you if anything else comes up. Take care!

April 25, 2024

Great service and friendly knowledgeable staff. Very clean. Comfortable waiting area. Service completed much sooner than I expected More

by Granny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2024 -

Ken Ganley Kia Mentor responded

Hi Granny, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 20, 2024

Wonderful customer sevice. Agent even washed my car and apoligzed for my wait. I really appreciated how he went over details. More

by Shellsuepoppins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Ken Ganley Kia Mentor responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

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