Ken Ganley Kia Mentor - Service Center

Wouldn't give up There was an issue with a sensor which was not easily diagnosed. The team did not give up their search for the problem. The issue was diagnosed and c There was an issue with a sensor which was not easily diagnosed. The team did not give up their search for the problem. The issue was diagnosed and corrected. The team cared about my time and inconvenience and did all that they could to make the situation resolve quickly. I appreciate all that Dan and his team does to resolve issues that do not happen often, but when they do, they are taken care of quickly and professionally. Thank you More

Airbag warning light After the part(s) arrived, it was easy to schedule a convenient time for me to bring in our Spectra and the service was performed in the time they est After the part(s) arrived, it was easy to schedule a convenient time for me to bring in our Spectra and the service was performed in the time they estimated. As far as we can tell, the problem is fixed. Great job. More

Service is always very easy to schedule. Amber always greets me when I enter the center, and it amazes me that she recognizes and greets me by name each time I come in for service. The issue with my car greets me when I enter the center, and it amazes me that she recognizes and greets me by name each time I come in for service. The issue with my car was identified and repaired more quickly than I expected and I had my car back before noon. I always get great service here and that's why I come back! More

Service performed in less time than given. Dan Foot announced his name and was very polite. Car was serviced well. Directions were well given as to my next visit and how to enter the service dept. Area announced his name and was very polite. Car was serviced well. Directions were well given as to my next visit and how to enter the service dept. Area was clean and waiting room was comfortable. More

Excellent and polite service. Very friendly on the phone, Dan Foote was super helpful and all it all it was a plesant experience.Thank you, RS Dan Foote was super helpful and all it all it was a plesant experience.Thank you, RS More

The service was excellent this time. I didn't have a appointment, my tire pressure light was on. They were able to check my tires and also fit in a oil change. That was great considering I live in Madis appointment, my tire pressure light was on. They were able to check my tires and also fit in a oil change. That was great considering I live in Madison. Thanks again. More

Love the Quick lube concept, it was very efficient with less than hour wait time. Chris was very helpful and attentive and the price was right...coupon! less than hour wait time. Chris was very helpful and attentive and the price was right...coupon! More

I have been extremely satisfied with Mentor Kia. Whether its an oil change or something minor like my door handle being broken, the staff have always been friendly. When I drop off my car the service people its an oil change or something minor like my door handle being broken, the staff have always been friendly. When I drop off my car the service people at the counter are great. I usually wait in the waiting room and alot of the staff will walk by and smile at your or say hi. You are made to feel like you matter. When I buy my cars from a dealership i prefer to take my cars to the dealership they were purchased at for all the work, I use to deal with a local dealership by me for my other vehicles and they are pretty rude and act like smart xxxxx and have talked down to me like I am stupid. I have recommended this dealership to my friends and coworkers. A few months ago I was in for an oil change and there was a customer being rude to the staff, when one of the staff appologized for the customers behavior to me. It's things like this that keep people coming back. More

I love everything about the Kia dealership service center. But the price I always feel is high. I even had tires priced before I left and Kia is still higher then other places. I feel we pay extra center. But the price I always feel is high. I even had tires priced before I left and Kia is still higher then other places. I feel we pay extra to get the great customer experience you offer which it should never be that way. More

Everyone was very friendly and professional. They also explained to me that that a control arm upgrade was available on my Optima. Although the parts were not available at the time, we set up another appo explained to me that that a control arm upgrade was available on my Optima. Although the parts were not available at the time, we set up another appointment for next week to take care of the problem. My only complaint was that I asked them to call me when my car was available, which I was told would be about one and one-half hours. I never received a call, finally calling back about 3 hours later and my car was ready (for how long, I do not know). No big deal though, as I was not busy that day. All in all, a very positive experience and Dan Foote was just great. More