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Ken Garff Hyundai Southtowne
Sandy, UT
345 Reviews
At Ken Garff Hyundai Southtowne
We Hear You
You might expect a car company’s top priority to be cars, but not at Ken Garff Hyundai Southtowne. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 345 reviews
April 02, 2023
Very responsive and helpful in the process. Fair price, attention to my requests. Sales rep stayed in touch and remained patient over a couple of days as I explored different options from which Fair price, attention to my requests. Sales rep stayed in touch and remained patient over a couple of days as I explored different options from which I was choosing. More
by rkence
Employees Worked With
Zac Linton
Helpful February 24, 2023
Boo Lukolo and Jenna were great! No/low pressure and very knowledgeable. They really listened. Helped me find the perfect Hyundai Santa Fe. Very happy customer. No/low pressure and very knowledgeable. They really listened. Helped me find the perfect Hyundai Santa Fe. Very happy customer. More
by mleishman12
Employees Worked With
Boo Lukolo, Jenna
February 04, 2023
Had a great experience! Shout to Norman Hess for making the process fast and easy. Shout to Norman Hess for making the process fast and easy. More
by Tevita fonua
Employees Worked With
Other Employees :
Gabriel(sales), Norman(service and parts)
November 11, 2022
Took my car in for front rotor/brakes repair yesterday. Left car and went to work (appreciated the Uber they called for me to go to Trax station). Later got a call from service with estimate on brake job. Left car and went to work (appreciated the Uber they called for me to go to Trax station). Later got a call from service with estimate on brake job. Fine. Then said based on mileage, car needed transmission and brake fluid flushes, coolant flush and oil change, quoting me the price for each separate service. I hesitated to add more to the job. Service Advisor then said he could offer me a "package deal" for all services for $657. That was substantially less than the amount I was calculating in my head for all this stuff so I jumped at the deal. I asked my wife to pick up the car at the end of the day as I was working late. Imagine my shock when I got a notice that my credit card had been charged over $1,000! I called at 5:45 but, after being on hold for 10 minutes, was told no one was available in service department as they had all left for the day. Called again this morning and left detailed message. Advisor called back a few hours later. He claimed that the "package deal" was only for the fluid replacement jobs and did not include the rotors/brakes repair. This was definitely NOT made clear before I agreed to move forward. When the average person hears the term "package deal," he reasonably assumes it includes ALL services discussed, not just some of them. Advisor said he would have to talk with his manager (who is not working today) next Monday to see what could be done. I await the outcome and will adjust the number of stars in my review accordingly when we conclude this episode next week. More
by yarstruuli
Employees Worked With
Dane Kuhn
November 10, 2022
Loved the new service department, and how they updated me throughout the service process by sending me video links showing me each step of the services being performed. Awesome! throughout the service process by sending me video links showing me each step of the services being performed. Awesome! More
by Teripi71
March 04, 2022
Very unprofessional. Contact is a joke. Flat tire repair. Under care coverage. Took two hours to reach someone in service and was then told to drop of the vehicle for Contact is a joke. Flat tire repair. Under care coverage. Took two hours to reach someone in service and was then told to drop of the vehicle for the next available appointment in seven days. No loaner vehicle would be provided. Good thing I paid extra for the Care Advantage plan. More
by richard.johnson1
Employees Worked With
January 29, 2022
I paid extra for their synthetic oil AdvantageCare and they used conventional oil. The guy claimed they don't even carry conventional oil in their shop. Really? I find it hard to believe. Then why did I they used conventional oil. The guy claimed they don't even carry conventional oil in their shop. Really? I find it hard to believe. Then why did I pay extra for synthetic oil? And it cleary says they used conventional oil on my paper! Their service is very shady. More
by roknamza
Employees Worked With
Jacob Skuba
