Ken Garff Volkswagen Gilbert

This dealership is fantastic. The entire staff is honest, friendly, and accessible. The facility is clean, organized, and accommodating. I leased a Jetta SE. Making the deal was a bit complicated (by my own friendly, and accessible. The facility is clean, organized, and accommodating. I leased a Jetta SE. Making the deal was a bit complicated (by my own accord), but the employees that I worked with made sure that I walked away with my new car more than 100% satisfied. :) I would (and already have) recommend(ed) this dealership and its team at any opportunity! More

What a great experience. From the initial email with Sabrina, to the helpfulness of Ron in finding the SUV then Christian helping with the hands on explanation of the financing, this was a great experie Sabrina, to the helpfulness of Ron in finding the SUV then Christian helping with the hands on explanation of the financing, this was a great experience. We left with a nicer car, a shorter term and a sigh of relief as our family is expanding and we are now prepared. I would recommend San Tan VW to anyone who is looking for a new or used VW. More

The overall experience was great. Andre delivered on his promise and worked with us on our budget. Alot of salesemen will give you false promises over the phone, but Andre delivered per our phone agreement promise and worked with us on our budget. Alot of salesemen will give you false promises over the phone, but Andre delivered per our phone agreement. Would recomend him to anyone! More

With my lack of buying experience the sales person and other staff were very friendly and patient with me and willing to work with me and help me with my trades and completing the sale. I only wish they other staff were very friendly and patient with me and willing to work with me and help me with my trades and completing the sale. I only wish they let you know about the other options, such as the maintenance programs sooner than waiting until the end of the deal. Thank you. More

Now that the dust has settled I can can give a final review. The facility is nice and welcoming. The staff is understanding and not pushy at all. The selection of cars is more than enough with something review. The facility is nice and welcoming. The staff is understanding and not pushy at all. The selection of cars is more than enough with something for everyone. I was able to find the model with the features I was looking for on a used car(none of the 8 used cars I looked at were visibly used). I noticed a lack of tint between two equal models and the Patrick offered to correct that at no cost. I discussed my payment schedule with him and bob was able to match it. the plethora of options in the finance office is enough to suit even the most discerning shopper. My used car is now more fully warrantied(5 year service contract), protected(outer and inner spray coatings) and insured(Gap) than a New car from most other brands. There was a problem with the 5.0% @ 72 month loan, so VW decided to drop my rate to 3.5% and shorten my term to 66 months. When I expressed the higher payment would be an issue Christian reworked the deal and I kept my payment and all but one option and I kept the new 3.4% @66m deal. I search most of the east valley and even other VW dealers during the three day memorial day weekend. I visited and talked numbers with over 45 dealers looking for the right used sedan for 19,000. These guys were way better to work with. I live next to a VW dealer( hint they are the only VW dealer with only 1 rating and its a bad one) and i will still drive 20 miles out of my way to do all my services and future car purchases with SANTAN VW. I feel after all the work I put in to finding this car I was well rewarded. I want to personally thank the entire staff for wrapping up my 3day car shopping ban-naz-za successfully. More

Well, I did it again. I had such a great experience at SanTan Volkswagen when I bought a 2011 Jetta for my wife that I just had to go back and buy a 2011 Jetta SportWagen for myself. I initially had my ey SanTan Volkswagen when I bought a 2011 Jetta for my wife that I just had to go back and buy a 2011 Jetta SportWagen for myself. I initially had my eye on a Tiguan that was on their used lot, but after Sabrina and I worked the numbers for a while we came to the conclusion that the Tiguan was just a bit above my price range. I though all was lost until she recommended that we look at vehicles in a different price range. I looked around the VW website and found that the Jetta SportWagen was in my range, and it would suite all of my needs so I decided to take a look at them. Unfortunately, the model I wanted wasn't on the lot at SanTan, but Sabrina was able to find one for me, in Tuscon. It took a couple of days to get it delivered since it was a holiday weekend, but after much anticipation, I was able to pick up my new SportWagen this afternoon. When I showed up at the dealership, Sabrina was meticulously cleaning it and making sure everything was spotless. She showed me the ins and outs of the car and made sure everything was taken car of before I left. A much as I thought that the last time I bought a car here was the best dealership experience that I have had, this one was even better. And as always, John and Bob did a great job of making sure everything went smoothly, and Christian in finance was really friendly and helpful. Trust me, if you are in the market for a new car, go down to SanTan VW and talk to Sabrina. She went above and beyond to make sure I got the right car, for the right price, and I know she will do the same for you. More

Great people to work with, VERY helpful. Glad we bought a car here. Since we are "older" folks, we needed lots of assistance with blue-tooth, and they took plenty of time to help get us set up, so both ou a car here. Since we are "older" folks, we needed lots of assistance with blue-tooth, and they took plenty of time to help get us set up, so both our "identical" cell phones now work in the VW system. THANK YOU ALL!!!!! More

I had went to Midway Nissan and bought a car. They had me sign all off the papers, gave me the car and sent me on my way. 2 weeks later they called me and said they needed the car back because they could fin sign all off the papers, gave me the car and sent me on my way. 2 weeks later they called me and said they needed the car back because they could find me financing. Fortunately, the car needed a new radiator anyways, so I didnt lose anything by giving it back. Initially, I spoke to Seth Madison over the phone and told him my concerns and what Nissan put me through. He said he understood and that he would get me approved before I had to come into the dealership. We hung up and he called back after 10 minutes. Told me that I was approved for a NEW car! I didnt expect anything more that a cheap used one. I went in, picked one out and was done! It was so easy and my payments are $100 cheaper than what I would have paid at Nissan. SanTan made things very easy. All I had to do was sign some paperwork. I had some issues with my co-signer and scheduling and they accomidated me by bringing the paperwork to us!!! I had a great experience at SanTan, and honestly, when I want to get another vehicle, I will return in a heartbeat. More

I was pleasantly surprised to find a new VW dealership close to my house and actually was headed to the Ford dealership next door when I stumbled on San Tan VW. I never made it to Ford as I ended up buyi close to my house and actually was headed to the Ford dealership next door when I stumbled on San Tan VW. I never made it to Ford as I ended up buying a new 2011 Jetta TDI Sedan. The car is perfect as expected, but the entire purchasing experience far exceeded my expectations. Patrick McGuire was great, he knew the cars and wasn't your typical pushy sales guy. Christian in Finance was also awesome, he gave me a great deal and I would buy my next 10 cars from ruses guys. A+++ all the way. More