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Ken Garff West Coast Toyota

Long Beach, CA

Overview
Reviews
4.5
189 Reviews
Call Dealership (562) 733-5745

3399 E Willow St

Long Beach, CA

90806

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Showing 189 reviews

January 23, 2024

This dealership is the worst. I am not sure how it has a rating above 2 on any rating website! Do not get scammed by this dealership like they tried to do with me! What you thin More

by On your mark
Recommend Dealer
No
Employees Worked With
Herlica Garcia, Danny Ortiz
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Jan 31, 2024 -

Ken Garff West Coast Toyota responded

Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet expectations. We are currently evaluating the circumstances regarding your review, in the meantime please feel free to contact us directly using the information below. Hoss Haghighat, General Manager hossh@westcoasttoyotalb.com

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September 10, 2023

Rafa was very friendly and helpful. The only glich was that the job went over the window of 8am to noon. More

by rapsters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Colon
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Helpful
August 02, 2023

I take my car for service at this dealer and they are super friendly and professionals. Specially George Escobar! More

by xiomara_usa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Escobar
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Helpful
June 02, 2023

Had A 5⭐️ Experience With This Dealership Henry And Lihn We’re Amazing And Extremely Helpful I Highly Recommend West Coast Toyota More

by pearl00810
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henry, Lihn
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April 19, 2023

Excellent service from the moment of arrival through departure. Will go back again for service. More

by Danieldreese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Cervantes
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Helpful
March 25, 2023

Every time I have my car serviced at West Coast Toyota they are always highly efficient and treat me extremely well. I especially LOVE how they always arrange a free Uber ride home for me. More

by AnitaC64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Ong- ?, Ralph Colon
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Helpful
March 25, 2023

Everything was done really fast will be back next month for sure .thank you service was great . More

by raidersg
Recommend Dealer
Yes
Employees Worked With
Jorge
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Helpful
October 08, 2022

Everyone was super friendly, and buying was an easy and pleasant experience. Would go back again. More

by Bjenkins1962
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry/Cisco
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Oct 10, 2022 -

Ken Garff West Coast Toyota responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in our store in the future! Thank you.

Helpful
September 10, 2022

I had a great experience. Alex and Stephi were both so helpful and professional. I want to go back for my next car after such a great experience. More

by Jacqueliney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Zamora
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Oct 10, 2022 -

Ken Garff West Coast Toyota responded

Thank you for the review! We are so glad to hear you had such a great experience with our store. It was a pleasure serving you. Thanks again!

Helpful
August 07, 2022

Great customer service, professionalism, and friendly staff! A special thank you to Linh and Perry! More

by Heather
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linh Le
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Aug 08, 2022 -

Ken Garff West Coast Toyota responded

Thanks for your review, Heather! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

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