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Ken Grody Ford #1 Orange County Ford Dealer - Service Center

Buena Park, CA

4.7
109 Reviews

109 Reviews of Ken Grody Ford #1 Orange County Ford Dealer - Service Center

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July 16, 2015

Ken Grody Ford service department is the best Ken Prete has been our service advisor for years and always handles any issue quickly and professionally. I always have my Fords serviced at Ken Grod More

by jimbo289
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
July 15, 2015

Excellent service department Took my Flex in for service and was met by service advisor Alex Maldonado. He was excellent and within an hour I was out the door. Alex had the Flex More

by Ed007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Maldonado
July 15, 2015

Service department is always on time and professional Service Advisor Tim Prete is always professional and does not cut corners always up front with any repairs. Repairs are on time. Thanks for GREAT ex More

by Sharp, robert218
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
March 07, 2014

As af right now I'd only give 2 of 5 stars. Incomplete until I see if this dealership does it right and stands behind their product. I've taken my 2012 Focus into a dealership at minumim 6 time More

by 49agonzales
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Mike Castillo
February 02, 2013

this review is about their service dept. I had a problem witch I couldn't figure out so i had my crown Victoria towed here to find and fix the problem I assumed i would have to pay a premium price to fix my More

by simraptor
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael McMahan
August 20, 2012

Grody has an ebay account. I bought a Roush wing from them, paid immediately, Never recieved it. Never answered multiple emails. Got a Paypal refund, then they immediately relisted the wing for the price More

by JohnnyPunani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Internet sales
Aug 21, 2012 -

Ken Grody Ford #1 Orange County Ford Dealer responded

Dear Johnny, Thank you for bringing this to our attention. Our system here was recently reformatted and emails from ebay were not getting to us. We have now fixed the problem so this doesnt happen again. Im sorry for your frustration, Please contact me personally at Ken Grody Ford and I will make this right for you. Thank you, Ruben Pina Ken Grody Ford Custom Manager 714-522-8700

Feb 27, 2013 -

JohnnyPunani responded

I was contacted by Eric Romanoff and CC'd with i think one of the owners or VPs of the dealership. After a few emails, the misunderstanding (i believe no one was assigned to ebay parts orders) was resolved, and im a happy customer now. J.Punani

August 01, 2012

My F-250 was running fine, but had a "check engine" light so I brought it in. The cause was a failed catalytic converter (warranty item) and I left the truck there. When I got it back (after More

by VENorth
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
technician unknown
December 01, 2011

I was waiting in the service room for about ten minutes or so until someone told me they where gonna be right with me. After that I waited another ten minutes and still no one help me out there where three More

by Eddiex
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
N/a
November 27, 2011

100 % satisfaction. To find a dealer that cares for there customers, and fights for the right to call them there customers is truely the best. I have purchased 7 cars for Ken Grody of Buena Park, and w More

by Pamelabillyzr121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Everyone
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