Kenny Ross Ford South

Salesmen yell at the customers! They do not budge on used car prices, especially if you are using some discount program such as the USAA car buying service. I did not know this. This They do not budge on used car prices, especially if you are using some discount program such as the USAA car buying service. I did not know this. This kind of approach was not explained to me by anybody who worked there, so I thought they were intentionally not helping me on the price. When I asked a representative from USAA about this program, I was told that I could try to haggle the dealer for a better price. When I told one of the salesman here, Ben Aul, he yelled at me and called me a liar. I called to complain and the used car manager, Bill Marnich, told me "there are two sides to every story"... as if I had it coming! No customer deserves to be treated so rudely. Do not buy a car from Kenny Ross Ford South. Post Review Edit: After submitting the prior text, the general manager of Kenny Ross Ford South responded and offered a reduced price on the car I was considering. However, due to my treatment I would not have purchased a car from this dealership anyway. I went and bought a car elsewhere, but the general manager did try to do the right thing and resolve the situation. More

JACK WALSH JACK WAS WONDERFUL TO WORK WITH, HE PROVIDED EXCELLENT SERVICE AND MADE NEGOTIATIONS STRESS FREE. HE IS THE VERY FIRST CAR SALESMAN TO CALL JUST TO SE JACK WAS WONDERFUL TO WORK WITH, HE PROVIDED EXCELLENT SERVICE AND MADE NEGOTIATIONS STRESS FREE. HE IS THE VERY FIRST CAR SALESMAN TO CALL JUST TO SEE IF I MADE IT HOME SAFE EVEN THOUGH I LIVE CLOSE BY. HE ALSO FOLLOWED UP BY PHONE TO MAKE SURE I WAS ATTENDING THE SYNC CLASS, AND MADE SURE I KNEW I COULD STOP ANYTIME I HAD A QUESTION OR PROBLEM. HE BY FAR, IS THE BEST SALESMAN I HAVE WORKED WITH. BRENT HAMMERLING MADE THE LEASE FINANCING EASY AND AT NIGHTS END WAS EXTREMELY HELPFUL AND PATIENT More

Outstanding Customer Service I looked for a month for a used Honda CRV and bought one at Kenny Ross Ford South yesterday. I was driving a 2004 Honda CRV with 180,000 miles on it. I looked for a month for a used Honda CRV and bought one at Kenny Ross Ford South yesterday. I was driving a 2004 Honda CRV with 180,000 miles on it. I have saved my money since 2006 for a new "used" car and I am happy I bought the one I did at Kenny Ross Ford South. I bought a 2010 Honda CRV EX-L with Navigation. I was looking for a 2013 and am taking a chance that a 2010 with low miles will last me another ten years, which is how long it will take me to save for my next car. Regarding Customer Service, I first contacted them via Autotrader online chat while riding an Amtrak train from Philly to Pittsburgh. Turned out the Gen Mgr, Tom, answered my chat and linked me up with my salesman, John Sobo. While I was still on the train, John went out to the car on the lot checked it out, and answered my questions. It was nearly closing time and I asked him to grab the keys until the next business day. The dealership is a little over an hour from my house. When I arrived and saw the car, I immediately knew that this dealership was a good one because John honestly answered my questions over the phone prior to me driving there. (So, so many dealerships are not honest). I test drove the car and the brakes sounded bad. John arranged for the Used Car Mgr, Bill M. to drive it with me. He suggested that it might be rusty rotors from the car sitting on the lot. The Used Car Mgr., Bill M. included in the contract that if I had trouble with the rotors or brake pads within 60 days they would fix them at no charge. (they still have a low noise to them, so I may update this post in a few weeks) John Sobo my Salesman was a great guy - laid back, not pushy, very professional and detail oriented. The Business Manager Brent was thorough and professional, and did not try to push the extended warranty on me after I told him I did not want it. I would HIGHLY recommend Kenny Ross Ford South to everyone. Not one person was pushy or dishonest. I bought a 2010 Honda CRV with low miles. Bill M the Use Car Mgr and Tom the Gen Mgr assured me that they would take care of any problems and I think they will - they seem like genuine Pittsburgh guys who you can trust. More

Absolutely Amazing! Benjamin Aul was the friendliest and most personable salesman I have ever met. The whole Kenny Ross family went above and beyond to help me get my bra Benjamin Aul was the friendliest and most personable salesman I have ever met. The whole Kenny Ross family went above and beyond to help me get my brand new Escape! We were so pleased with all of the service we bought another vehicle the same night I went to sign the papers for my vehicle! More

Enjoyable Purchase Experience Our purchase of a new Fusion was seamlessly facilitated by John Sobocinski whose knowledge and consideration made for a most pleasant experience. Eve Our purchase of a new Fusion was seamlessly facilitated by John Sobocinski whose knowledge and consideration made for a most pleasant experience. Everything throughout the process went without a hitch! More

Excellent customer service! Had not purchased a car in a long time. Prior experiences had not been very good. Did not feel pressured or intimidated. Very positive experience. Joh Had not purchased a car in a long time. Prior experiences had not been very good. Did not feel pressured or intimidated. Very positive experience. John in particular was very helpful and made the process very easy. Would be happy to work with him again! Will definitely look at the dealership again in the future. More

Twice as Happy Anyone would be happy buying a new vehicle, but my wife and I are twice as happy because we bought two vehicles. Our salesperson, Mark Pritchard put Anyone would be happy buying a new vehicle, but my wife and I are twice as happy because we bought two vehicles. Our salesperson, Mark Pritchard put the fun back into purchasing a new vehicle. He made us feel at ease and very comfortable with the purchase. At first we were planning on only buying a Ford Edge, but my wife was taking some much needed info to the dealership and to Mark Pritchard, at which time she made an inquiry about the Ford Escape. Mark took the time to answer all her questions and took her for a test drive at which time she fell in love with the vehicle. Mark and sale manager David Liebro worked out a monthly payment that was acceptable, so now we're twice as happy. More

car buying easy I liked our salesman, Jack Walsh. He was very clear and explained anything that I had a question on. Car was ready to go. I thought I had a good rate I liked our salesman, Jack Walsh. He was very clear and explained anything that I had a question on. Car was ready to go. I thought I had a good rate from my bank and they did even better for me. Thank You Joanne. It was a very pleasant buying experience. Had to come back to get some additional items that we had made an appointment for. Thanks to Chris I got home without going through all the traffic mess! More

Only dealership I go to This is the 3rd purchase that I made at this dealership. The experience has always been a good one. The sales staff on the floor exceed the standard This is the 3rd purchase that I made at this dealership. The experience has always been a good one. The sales staff on the floor exceed the standard of customer service. No matter who you are purchasing your vehicle from the rest of the staff is equally friendly and helpful. We purchased our new F-150 from Ben Aul. This was an expensive purchase and he went above and beyond to answer all of my questions. He actually initiated the e-mail checking to see if I had any questions. The service has always ben excellent and the service department staff is always helpful. I keep my vehicles a long time and I hope Kenny Ross is still here when I need to purchase my next car or truck. More

Super Customer Service Mark was attentive to our requests in the type of vehicle that we wanted. He provided us with different options so that we could make the best decisi Mark was attentive to our requests in the type of vehicle that we wanted. He provided us with different options so that we could make the best decision. He was very friendly and honest. Excellent customer service. More