Kernersville Chrysler Dodge Jeep Ram

This was by far the worst vehicle buying experience I’ve ever had. From the beginning, the dealership constantly flip-flopped on pricing and created confusion throughout the entire process. At one point, I ever had. From the beginning, the dealership constantly flip-flopped on pricing and created confusion throughout the entire process. At one point, I was asked to pay extra money to “cover the payoff” on my trade-in in case the bank’s payoff amount wasn’t accurate. That should have been handled by the dealership, not pushed onto the customer. The sales process felt incredibly slimy, with endless back-and-forth negotiations on my trade-in value. Every time it seemed we had agreed on numbers, something else would change. It felt more like a game than an honest transaction. The finance process was even worse. GAP insurance and an extended warranty were added into the financing amount without clearly presenting the actual finance amount first. When I specifically asked what the financing would be without any add-ons included, I was told the finance manager would have to “call over and see” what that amount would be. As a customer, I should have been given clear and transparent numbers from the start. The entire experience lacked honesty, transparency, and professionalism. I left feeling like I had to question every number that was presented to me. I would absolutely not recommend this dealership to anyone looking for a straightforward and trustworthy car-buying experience. More

No pressure, no frills, upfront pricing, no hidden costs. Just the way I like it. Just the way I like it. More

Was so happy with the first one I bought a second one same week!!! Can’t wait till my next ride same week!!! Can’t wait till my next ride More

Great easy to work with and efficient with making the buying process quick and easy buying process quick and easy More

Very good selection of cars truck and suvs and the sales staff was so helpful and knowledgeable staff was so helpful and knowledgeable More

Giving my situation time to work itself out I can say that the situation has been taken care of thanks to Vanessa. Due to me I didn’t give time to the dealership to get things in place. I know I’m not th that the situation has been taken care of thanks to Vanessa. Due to me I didn’t give time to the dealership to get things in place. I know I’m not the only person that the dealership is working with. Happy to let the Good folks a CCDJR are still number one in my book. More

These people sold me a lemon while concealing an engine issue from me. I can't believe they could deceive consumers to this level. I had major oil leaking, and Reid/Reed even told me to drive it 70+ miles issue from me. I can't believe they could deceive consumers to this level. I had major oil leaking, and Reid/Reed even told me to drive it 70+ miles back to the dealership, even though it's a major safety/fire hazard. When I met with them in person, the service log showed that they just worked on the same issue I am having now. I did not know about this, and now I'm in an awful position after owning this car for less than 2 weeks! GO ANYWHERE ELSE! The manager, April Clay, will not step away from her computer to speak with you. You can literally see her work area while sitting in the showroom, but she will ignore you! She sent out some ditzy used car manager who brazenly told me, "Well, I'm not a mechanic" after explaining this devastating situation. I've never experienced this level of callousness. If you're wrong, you're wrong. Do the right thing and respect your buyers. Unless you have money to waste, DO NOT BUY FROM THEM. THEY WILL SCREW YOU OVER REAL GOOD. More

Jacob was very helpful knew the vehicle very well & could explain the bells and whistles. Also the guy ( don’t renember his name) explained all the different options the car had. Very pleased with their help explain the bells and whistles. Also the guy ( don’t renember his name) explained all the different options the car had. Very pleased with their help. More