Key Chrysler Dodge Jeep RAM of White River - Service Center

We showed up to drop off the truck at a bit before 8:00 AM. After waiting 10 minutes without locating a service counter person (or anyone in the garage) we found a person and gave verbal directions -inclu AM. After waiting 10 minutes without locating a service counter person (or anyone in the garage) we found a person and gave verbal directions -including a written phone number for any questions- regarding work to be completed. The message was never conveyed and at the end of the day we picked up the truck and paid $175- for a list of things “to do”. No work was completed. A call was placed to us- or to a number of some random person as the number they had in the computer was far from ours. We shared our warranty info 3x: by email 3 weeks prior to dropping off the truck, by phone and in person. It was never looked into. We were told the person with the info was out for a few days. We thought it was a service team?? When I called to discuss all this I was told the service manager would be informed of my frustration with the service. I assumed (silly me) the manager would call to clarify or at least apologize for terrible communication. It’s been a few weeks. Anyway, long story short, we will not return to have work done at Key Dodge. We will be returning to our normal mechanic who is also ASE certified now that we know we don’t have to go to a Dodge dealer to have our warranty accepted with just a quick fax or phone call. More

Friendly and helpful service staff that was able to also add in a last minute inspection add in a last minute inspection More

I enjoy Key dealership , the Steff was every friendly and nice to deal with. I will let other know how great the people are at Key. Thank you for the service. Norm nice to deal with. I will let other know how great the people are at Key. Thank you for the service. Norm More

I always receive great service. The staff is very knowledgeable and always friendly and courteous. The staff is very knowledgeable and always friendly and courteous. More

Kept me informed, wait was minimal- explained next steps for repairs. Ensured everything was covered under warranty for repairs. Ensured everything was covered under warranty More

Good experience. It was easy to make an appointment- I just called on the phone. Staff was prompt and courteous. It was easy to make an appointment- I just called on the phone. Staff was prompt and courteous. More

Simple easy transaction. Great job. I would recommend to others. I need to make One small warranty claim and I am sure key will help Great job. I would recommend to others. I need to make One small warranty claim and I am sure key will help More

Great service and the price was as promised from the quote I received. And chastity was very nice! quote I received. And chastity was very nice! More

The service was excellent! I was in and out with no hassles. Staff was kind and courteous! I was in and out with no hassles. Staff was kind and courteous! More

They take real good care of my car. I go there all the time when I need something done with it. Nice people. I go there all the time when I need something done with it. Nice people. More