Keyes Lexus
Van Nuys, CA
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1,682 Reviews of Keyes Lexus
I was nervous about making the deal to purchase my new Lexus, but my experience at Keyes Lexus eased my concerns and made this an easy and enjoyable experience. My purchase was easier and more enjoyable t Lexus, but my experience at Keyes Lexus eased my concerns and made this an easy and enjoyable experience. My purchase was easier and more enjoyable then I could have imagined. Sam Santoso helped make this experience very smooth and I am glad I was able to make the deal with him. Thank to all Keyes Lexus employees. It was a long process, but they made it easy. Again, thanks to Sam, Freddy and Aram. More
I had the pleasure of dealing with a sales rep named Linda Barrera and can definitely say this was the most painless car buying experience I’ve ever had. I ended up purchasing a 2012 Lexus RX350 at the Linda Barrera and can definitely say this was the most painless car buying experience I’ve ever had. I ended up purchasing a 2012 Lexus RX350 at the end of the day and Linda was a huge help in my purchasing decision. She was very knowledgeable about the RX350, it’s features, and how it compare to similar cars in its category and she was a very genuine person. I felt like I got a great deal and Keyes Lexus in general was also a very pleasant and welcoming environment. They do a good job catering to their customers. I would very much recommend going to Keyes if you plan on purchasing a Lexus and definitely seek out Linda when you go there if you want a good car buying experience. More
Amazing attention to detail, prompt response time, fair pricing, immaculately clean facility, and great attitudes! The process of buying a car can be lenghty and unpleasant. The dealership did everything p pricing, immaculately clean facility, and great attitudes! The process of buying a car can be lenghty and unpleasant. The dealership did everything possible to make the experience as quick and easy as possible. More
Narine was awesome! She even came on her day off to help me get my car. Narine provided me with excellent customer service and she eased the pressure of car buying. I would recommend Keyes Lexus due to thei me get my car. Narine provided me with excellent customer service and she eased the pressure of car buying. I would recommend Keyes Lexus due to their outstanding reputation, and commitment to making their customers feel important. I can not say enough about my experience with Keyes Lexus, and I have my dream car! More
Edmund was the best salespeople I've ever worked with! He took the time to listen to my concerns and needs for a purchase of a vehicle and went the extra mile to locate the exact vehicle I wanted for the rig took the time to listen to my concerns and needs for a purchase of a vehicle and went the extra mile to locate the exact vehicle I wanted for the right price. This is my second car with Keyes Lexus and I have been completely satisfied with their service! More
Michael was an excellent client service associate an would highly recommend our friends go to Keyes. He greeted us with a smile and was very attentive and genuinely cared about our needs. Ron was effici would highly recommend our friends go to Keyes. He greeted us with a smile and was very attentive and genuinely cared about our needs. Ron was efficient and got us through the paper work in a flash. Best of all the entire experience felt "pressure free." Very nice facility, with nice cafe, people and cars! Go Keyes! More
She was so helpful! I was just starting my shopping and I wasn't sure what I wanted to get or if I was actually going to buy a car. She walked me through a few cars and test drove the one I bought! Kudos! It wasn't sure what I wanted to get or if I was actually going to buy a car. She walked me through a few cars and test drove the one I bought! Kudos! It was so painless! More
Keyes Lexus has the best staff around. From all the super friendly salesmen, to the knowledgeable finance staff. I was always greeted very nice and they made sure we were comfortable. The entire process was friendly salesmen, to the knowledgeable finance staff. I was always greeted very nice and they made sure we were comfortable. The entire process was easy and painless. Two thumbs up for Keyes Lexus. More
This was my first time buying a car and Edmund could not have been more patient with answering all of my questions. He was polite from the minute we stepped onto the Keyes Lexus showroom by showing us the d have been more patient with answering all of my questions. He was polite from the minute we stepped onto the Keyes Lexus showroom by showing us the differences between the selection of models. He was extremely knowledgeable using the specifications of every car and assured us he would match the costs we were provided by competitors without the xx (and he was right!). My mom and I hate haggling back and forth the managers & salespersons -- it's a waste of my time and theirs, so just cut me the best deal you can give and let's sign the papers. He understood what we wanted, what we could afford and made it happen. It was the little things that made it worthwhile for me. Even when we wanted to change the color of the interior, he still insisted we take it for a test drive, even though the model itself hadn't changed, but the color, he wanted us to feel comfortable in the car itself. We bought the vehicles at the end of day and Edmund stuck around that evening after we signed the papers. While we waited for the finance papers, he showed us all the nifty features such as the blue tooth capabilities and how to set it up, where the spare tools had been located, how to use all of the electronics lexus had to offer. He went over all of the warranties listed in the manual including roadside assistance. And at the very end, when we went to pick up the cars, he had it ready with a gigantic red bow tie on top and provided to take a few pictures for me. All in all, if I decide to buy a Lexus again, I'll be looking for Edmund at Keyes Lexus. He had a huge smile the entire time he was with us, even thought it was late at night. I appreciate that! More
I bought a Lexus about 6 months ago for myself. The expierance I had wasn’t the best and I don’t want to go through that again. My sister is looking around for one herself and she wanted to go to Keyes expierance I had wasn’t the best and I don’t want to go through that again. My sister is looking around for one herself and she wanted to go to Keyes Lexus. I tagged along for support. When we arrived the vibe was so nice and everyone was so nice. We went for a test drive and did some negotiating. My sister has her new car now, and now I know where to shop from now on. More