Sorry but we were not the least bit impressed with Kia Mall of Georgia's Used Car Sales Dept. After seeing a used car of the model we were looking for listed online, we called and made an appointment for a test drive. Upon arriving at the dealership, we found that the car had not even been cleaned much less detailed yet. The exterior looked like the car had only been sent through a quick automatic car wash and the interior had not even been vacuumed. Really? Would any respectable dealership even list a used car before detailing it? Not a good start.
From there it didn't get much better. After giving them a couple of days to get the car detailed, we came back to try again. We liked the salesman, the car and the starting price so a second chance seem appropriate. This time the car was ready. The detailing was okay but not the best. The car drove well and was exactly what we were looking for. Then came time to negotiate. What an embarrassment. The negotiations took place right in the middle of the cramped used car showroom at a small round conference table with mismatched chairs and absolutely no privacy. Other buyers were at similar conference tables on both sides of us less than 3 feet away also trying to negotiate. We could hear every word of their negotiation as they could hear ours. Customer service was totally the responsibility of the salesman. We were never welcomed by anyone else in their management and never offered water, coffee or a soft drink. The sales manager never came by to see us even as the initial negotiation stalled and we elected to leave. We actually had to ask to speak with the sales manager to even meet him.
In the end, our desire for the car overcame our disappointment with the dealership and we decided to close the deal. The salesman (Chris Gardner) was a really nice guy and did his best under the circumstances. We have absolutely no complaints with him. It is the organization behind him just isn't very professional and isn't well run. I would not recommend the Used Car department of Kia Mall of Georgia to any of my friends.
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