We pulled onto the lot about 6pm Friday evening. Richie greeted me quickly and asked what brought me to Kia Mall of GA, which was refreshing as I'm often ignored at dealerships. I told him about a car (2011 Kia Soul+) I had seen on line that I was interested in seeing. He let me know that that particular car was likely gone, because he knew where it was parked and at a glance could tell (nice knowing where your stock is parked on the lot!!). He took me to another used Kia Soul (2010 Soul!), which may have been the only other used Soul on the lot. He did cover all of the standard/required questions: would I consider new, where was I in my shopping process, did I have my own financing, was I trading in another vehicle, etc....but he asked them all in a very no-pressure manner. He is a real guy, no "leisure suit Larry" used car salesman. He was quick to find the answers to any questions he couldn't answer immediately. Richie had multiple test drive routes prepared depending on traffic (it WAS rush hour), driving habits (commute vs local), and my preference. I let him know I'd be commuting for work (so he suggested his highway test drive Southbound on 985 to avoid traffic). He also didn't mind taking my husband out for his own quick/local streets test drive so we both had the opportunity to try the Soul. Richie showed us to the play room where the children (3yr and 8yr old) could play while we adults discussed the business of buying the car, which we did near the play room not at the desk in the showroom (NICE!!). Negotiations didn't drag on. Since I was prepared to purchase a different vehicle, I had to really think about the price I could pay for the other Soul. Richie really took our family into consideration and even though the process took a few hours (from first on lot, to drive out with car) it wasn't very stressful. The dealership was pretty busy that evening and the delay seemed to be getting to the finance person(s) to sign papers...but most of that time we were in the play room (TV was an option) where Richie would check on us often and bring paperwork back to us to keep things moving. I took the car back Saturday morning to be cleaned up and to finalize the paperwork.
The only negative with the experience is that they only had one key and fob and refused to provide a second key because the car was used. I can however purchase my own replacement key for $170+ or purchase the warranty for $300+ that would cover they key and fob. :(
All in all a good experience. I have walked away from several dealerships/sales guys over the years. It was great to be able to find a car I wanted at a price I could afford and close the deal with a guy who took good care of me and my family. Richie is a good guy, with a side of humor, at a dealership with a good reputation around town.
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