Kia of Attleboro

What a process. I found a car online. Reached out to their online sales. We talked back and forth about the car and I was supposed to hear back the next day after th I found a car online. Reached out to their online sales. We talked back and forth about the car and I was supposed to hear back the next day after they spoke to finance. Next day no call, no message. I reach out and the guy I was dealing with is off that day. And they say the car is sold as of that morning. I've now wasted alot of time on this and not being notified the guys as off upset me so I vented (admittedly not well). A call is made to the dealership and they say the car is available. Not sold. They apologize for the confusion and the online team tells me to come in and have my trade appraised and to do a credit app. We do the credit app online and I drive the hour and 10 minutes to the dealership. I walk the lot and don't see the car. I walk in and ask for the sales manager that I was told to ask for. The salesman doesn't look up from his phone and says that sales manager is off today. I'm annoyed but ask to see the car. He still doesn't look up and says it was delivered last week. Very frustrated I say thank and he still doesn't look up and says anytime to me. I go home. Frustrated and stewing. The next day I get a notification that a car I was looking at has had pictures added. And it's the car!!!! I even saw them taking photos the day prior of other cars. I called and ask to speak to the general manager. I get a very nice sales manager on the phone who listens to me and apologized for everything. She says the car was sold but then it wasn't, then it was, but may be available. She offers for me to come by and make a deal. So now a second drive back to the dealer. The salesman Steve was great. Honestly couldn't ask for a better guy. Very personable and kind. There were some touch ups that needs to be done and a seat repair. We had financing but we financed at a higher rate with them for ease. We signed that day per their recommendation. Finance woman was great as well. We were told to give them a week and it should be set. After a week I go to pick it up. They fixed most of what they were supposed to but the seat was never repaired per our agreement. At this point I'm frustrated and I just accept it. I get it home and notice the drivers door doesn't work with the proximity button and figure hey it's a used car it may be broken. Then we notice that the light in the door handle doesn't work either. I know they painted that side so I take off the door panel and plastic retainer and find that the harness going to the door handle is disconnected, hanging there. Wrapped in yellow tape and covered in fresh paint. So it was never even looked at or checked after repairs were made. I also noticed white is still all over the seats. I started to clean it myself and it comes off so it wasn't even truly detailed. There were a set of keys for someone's house in the armrest. The seat, detail and the door handle......the rest of the repairs were great. On top of it I look up recalls and find there is an open recall for this car that was initiated 3/1 and its a Kia so they didn't even run it through a recall check and delivered a car with a known safety issue. Long and short Internet sales were terrible. Misinformed and out of touch The salesman and both sales managers along with finance were great people Poor quality check on repairs and not matching the we owe with what was done. Not happy about that. Not only is the seat not repaired but I had to repair the door handle myself. Poor detail of a car prior to delivery. Recall work not done. The people get 5 stars as individuals but I'm so sad with the experience. More

Roy was a pleasure to work with! Knowledgeable, low-pressure, made finding and buying our Kia Sportage a breeze! I couldn’t believe how quickly he was able to locate one we wanted an Knowledgeable, low-pressure, made finding and buying our Kia Sportage a breeze! I couldn’t believe how quickly he was able to locate one we wanted and had it in ready for us within 48 hours! So easy co communicate with and made the sale a breeze! Highly recommend! More

Everyone was very pleasant and very helpful, the show room very clean and bright, great atmosphere. Roy was extremely helpful. room very clean and bright, great atmosphere. Roy was extremely helpful. More

Roy was terrific to work with. He helped me find the exact specification car I wanted, arranged everything. And I could not be happier with the car! Thanks Roy! He helped me find the exact specification car I wanted, arranged everything. And I could not be happier with the car! Thanks Roy! More

Roy was very informative, professional and patient. His knowledge of the car was excellent. Thank you, Roy! His knowledge of the car was excellent. Thank you, Roy! More

Beautiful dealership was very pleasant to visit and easy to get to with good stock to get to with good stock More

Always a great experience. I’ve been going there for 2 years. It’s the best Kia dealership around. I’ve been going there for 2 years. It’s the best Kia dealership around. More

Guys are always friendly. Place is always clean and organized. They do what they say when they say it. Place is always clean and organized. They do what they say when they say it. More

I walked in yesterday and met with Roy Silveria. He was fantastic. Did everything he could to get me the car I wanted for a reasonable price. I would recommend he to anyone looking for a great sal He was fantastic. Did everything he could to get me the car I wanted for a reasonable price. I would recommend he to anyone looking for a great sales person. More

I showed up with no appointment, they were backed up due to a snowstorm and they still took me in and fixed the problem. This is my new home for service! to a snowstorm and they still took me in and fixed the problem. This is my new home for service! More