Kia of North Austin

I have owned numerous vehicles of all makes and models and I had to finally break down and make the decision to buy another vehicle due to gas prices and I am so happy that I stopped at Capitol Kia in Aus and I had to finally break down and make the decision to buy another vehicle due to gas prices and I am so happy that I stopped at Capitol Kia in Austin, Texas! First and Foremost the customer service was outstanding and this was the easiest purchasing process that I have ever had! Everyone from the receptionist to the greatest sales person ever (Major Bursey) to Finance was outstanding! I would recommend this dealership and vehicle to everyone! I will definatley be back to buy my next vehicle! Thank You to all the staff at Capitol Kia for your kindness and professionalism, your rate number ONE in my book! I wish you a great future with your business! More

This was the best car buying experience I have had! I will definitely be buying my next car from Capitol and will recommend everyone I know to buy their next car there as well. I only had a couple of ho will definitely be buying my next car from Capitol and will recommend everyone I know to buy their next car there as well. I only had a couple of hours off of work this morning and wanted to test drive the Kia Soul. When I arrived Ben happened to be walking out of the building. He took the time to ask what I wanted in a vehicle and showed me more than one option that suited my wants and needs. He showed me all the features of the 2 vehicles I was looking at including safety features that I was very impressed with. I have purchased 3 other cars and no one has taken the time to do this with me. Then it came down to color. Once I decided on the color, I let Ben know that I had somewhere to be, but he made it all happen so quickly and without me feeling like I was being rushed into a deal. During the process he sat down and walked me through each step and made sure that I understood everything that was going on. The financing guys were awesome! They were friendly and once again explained everything to me but did not take their ever long time like some dealers do. I love that I did not have to sit around and wait just to sit around and wait some more. I feel like I was treated like I mattered to them all and that's a great car buying experience! I am now the proud owner of a Denim Blue Soul with all the features!!!! More

It was a very good experience. We had very little stress and everyone there was so accomomdating and friendly. I don't have two-hundred-and-fifty characters to say about this experience; I pretty much answ and everyone there was so accomomdating and friendly. I don't have two-hundred-and-fifty characters to say about this experience; I pretty much answered it all in the one - to - five category. More

I absolutely will never recommend this dealer to anyone. After purchasing my 2011 Kia Soul, prior to leaving the lot, I discovered a scratch and missing paint on the bumper. My salesman, Levi, assured me i After purchasing my 2011 Kia Soul, prior to leaving the lot, I discovered a scratch and missing paint on the bumper. My salesman, Levi, assured me it would be fixed or replaced the next day and I would get a loaner. LIAR! No loaner car, out 80 bucks on a rental. When my car was finally fixed a week and half later, it was returned to me filthy with the driver's floor mat ruined and white buffing compound all in the textured black are of the bumper. Shoddy work, crappy customer service. EPIC FAIL CAPITOL KIA!! More

First, the car I bought was scratched, which I didn't notice until we were putting the drive out tags on it. My salesman, Levi, promised to fix it or replace it the next day and provide a loaner car. Th notice until we were putting the drive out tags on it. My salesman, Levi, promised to fix it or replace it the next day and provide a loaner car. That's when the run around started. They pushed me from the next day to a week later. Then they did not provide a loaner but made me get a rental (which they covered), but I had to front a deposit, additional rental insurance and extra fuel since they put me in a Dodge Caravan! My daily commute is over 80 miles. Then, I attempted to call today, Thursday to check on my car since I was assured it would be fixed today. Again, my salesman, Levi, assured me it was a quick fix and I would have my car today. I was told to call him around lunch time. I call at the appointed time and I ask for service. No answer. I call back and ask for Levi and I'm told he's off today. Nice! I ask for service yet again and no answer, again. I call back and ask to speak to a manager at which point I'm told (in a rude huffy manner) that the receptionist cannot page anyone because they are filming a commercial. I end up having to drive all the way to the dealer to find out that my car is not ready and will not be ready until tomorrow. I'm met with a smug, cocky and uncaring attitude when I express my frustration over the inconvenience they are causing me. It's been nothing but a hassle to deal with them ever since I signed on the dotted line. Their attitude is terrible. I don't want their free stuff; oil changes and detailings are going to get me my free time back. I want them to do what they say they will in the manner they agree upon. Don't tell a customer one thing and then say sorry that's not happening. That is unacceptable! I regret 100% purchasing my vehicle from them and I will make it my hobby for as long as I own this car to tell everyone I meet how terrible Capitol Kia's customer service really is! They are liars and shouldn't be trusted with your business or your money! More

Purchased my last car there and was treaded very well by everyone there. Looking forward to buying my next car there. The pricing was very reasonable, we also purchased a car for my daughter there and expec everyone there. Looking forward to buying my next car there. The pricing was very reasonable, we also purchased a car for my daughter there and expect to purchase one for my wife very soon. Can't wait to deal with Capital KIA. More

Got a great deal on a used Ford F-150 truck got it for a great price much lower than I was expecting to pay. No high pressure sales at all salesmen were friendly and helpful. Nothing bad, had a great experi great price much lower than I was expecting to pay. No high pressure sales at all salesmen were friendly and helpful. Nothing bad, had a great experience would recommend this dealership to anyone. More

I am very pleased with this dealership. I bought a vehicle yesterday and they were so helpful, quick and most importantly did not try to rush me with a decision. I told them what I wanted and Kent tol vehicle yesterday and they were so helpful, quick and most importantly did not try to rush me with a decision. I told them what I wanted and Kent told me we would keep working until we got to the price I could pay and he stuck to his word. I would highly recommend this dealership to others. I feel sure that I will continue to feel pleased with my vehicle and the dealer throughout my ownership because I love it so far. More

I loved Ben Fiel... He was super nice and I didn't feel presured at all. I had done my homework and knew I was going to purchase a 2011 Sportage. I had been in and looked at the car a few times and talked presured at all. I had done my homework and knew I was going to purchase a 2011 Sportage. I had been in and looked at the car a few times and talked to a few salepeople (not seriously though) I am commissioned sales so I know not to mess with peoples time. Ben was great.... the only Negative I have is I was using outside financing. I gave Capitol Kia a $5000 check for my down payment they made me sign a promise to pay Friday night about 9:30 pm when I took the car. The check was cashed by Monday at noon which is fine. They faxed my bank the intent to purchase which my bank got on Monday. My bank fed exed me my paperwork and I signed it and got it back to them on Wed.(they are 400 miles away) Brandon the finance guy at Kia called my Bank on Tuesday and they told him they were waiting on my signature but the financing was all set. Brandon had the gaul to say "well I guess we will just have to repo the car" WHAT???? That is an awefully strong word to throw around when they had a $5000 payment and a verbal agreement from the bank. Ben was great, I love the car, Mark in the service department seems really nice over the phone. Overall good feelings. The car is amazing and priced right. I have a small ding I just noticed now that it finally has stopped raining, they said they will fix it and do the "make ready" at the same time. I love my car!!! And I would recomend Ban Fiel all day long.. Cristen More

I had the car for 3+ weeks. I was told that it was financed and a DONE deal before they let me take posession of the car. So, we thought we would make our monthly payments etc and the auto is ours.BU financed and a DONE deal before they let me take posession of the car. So, we thought we would make our monthly payments etc and the auto is ours.BUT...The call came 3+ weeks after we bought and supposedly financed this vehicle that... well, the financing just did not work out???? Now, at the drop of a hat I need to take off work for a few hours to go repo my own car and drive it back to the dealership. It had to happen now! So I got my wife to meet me at Capital Kia Austin Texas while I returned the vehicle I was told was financed when we bought the car? And now They are looking for my trade in vehicle which is being auctioned off as I type? And I am now late on the payment for the traded vehicle? What a jerk-around and half assed business this is huh? If this happens to you please report the dealership to the consumer credit commission at 512-936-7600 (the auto finance division) or the TXDOT Dealer Enforcement at 512-416-4800 These idiots need to be punished for causing so much grief in peoples lives (which is simply unnecessary) More