Kia of Orange Park - Service Center

My wife had her 2019 Kia Soul towed there the end of Dec. 2023. She finally got her vehical back today 4/13/2024. Alex was her Service Advisor. This Fiasco starts with her being told her gas was contamina 2023. She finally got her vehical back today 4/13/2024. Alex was her Service Advisor. This Fiasco starts with her being told her gas was contaminated with desiel and repairs not covered by warranty coverage. She went thru the efforts to get 3 gas tests done for contaminates. Murphy Oil, Fl. Dept. of Ag. and our auto ins. co. All 3 tests came back with the same result--No Contaminates found. So, back to Kia she went with the results. Eventually warranty repairs were authorized and the engine was replaced with a Recon. engine. Thru out all this time frame My wife called the dealership and Alex a number of times for updates ,with no response. No calls from them to keep her updated on repair progress. She had to be very persistant with her calls to them. Bottom line here is-If their mechanic had done their job properly to begin with we wouldn't have had to wait almost 4 months to get her car back. Secondly, "Customer Service" ,to us, was terrible. Any further service to her Kia will be done at 1 of the other 2 dealers in the area. More

I made an appointment for 1:00 p. m. for just a simple oil change -- I did not get out of the dealership until 3:00 that day -- I'll have to look for another dealer in our area -- they m. for just a simple oil change -- I did not get out of the dealership until 3:00 that day -- I'll have to look for another dealer in our area -- they should have honored my appointment and at the very least apologized for the delay. More

I had my maintenance done there and they got me out of there within a hour. Thx Alex there within a hour. Thx Alex More

I had a good experience purchasing my car (from someone that is no longer there) this review is specifically for the service department. I purchased my car from them, and had all maintenance done there f that is no longer there) this review is specifically for the service department. I purchased my car from them, and had all maintenance done there for the first 2 and a half years because I wanted to make sure the warranty had no issues. I started to notice as I took it in every 5-6k miles that they were using a basic maintenance guide to make decision on what was needed, rather than looking at the car and making an actual decision. I took my car in a little early once because I was going on a long road trip and wanted to be touched up and the service tech said "Since I was between x and x they were going to do EVERYTHING on both lists." Now I had gotten the entire first list done the time before, so obviously that is a huge issue. He had it all written up and was ready for me to sign when I realized and called them out on it. I dug in a little deeper and asked why (according to the Kia Forte Owners Manual that comes WITH THE CAR) they were doing an overly aggressive maintenance schedule and "Fixing" things that were on their list, even though the KIA MANUAL did not recommend for another 20-30k miles? Nobody could answer that funnily enough. So Brian Rojas, the Service Center Manager came out, gave me his card, and said to make sure I go to him from now on, to make sure everything is done right. Still without answers, I left and just kept track of what was needed myself as I now know I have to do that as the techs cant be trusted to do what they are supposed to. Over the last 15-20k miles I have gotten oil changes at take5 due to time constraints, and have not had any other preventative maintenance done. This is very important. I went to the dealership last week to ask that my car be run through a full inspection (working with Brian as my tech) as it had not been inspected in quite some time. When I got there, there were two lights on, one for the brake light being out, and one for the daytime running light on the driver side. I told him I would leave the car there, they could handle the recalls, and do an inspection, to let me know if I needed anything. They offered a tire balance/rotation so I accepted. They said nothing further was needed, and I came back two days later to pick up the car. Well guess what was not done when I got there? The two lights. Neither had even been brough up! They completely ignored the dashboard saying "HEY CHECK THIS LIGHT OUT ITS NOT WORKING" and did not perform any kind of inspection. The person who drove my car around dismissed the notifications on the dashboard so I didn't even realize it till the next time I drove my car. I called furious that they clearly did not do an inspection, nor was the obvious work that needed doing done. The tech who was there offered to replace the two bulbs for free if I could come in Monday morning and so I did, 8:30. When I got there Brian told me that "Their inspection cant determine what is GOING to happen" even though the lights were already out when I brought the car in the first time. I let him know I had to leave by 11am, and if they could do a quick inspection and replace those bulbs I could come back another day if anything else needed replacing. At 10:45 he came back to the service room and said there was an issue with the wiring to the front bulb, so that fixture needed replacing, but the other is just a bulb changeout. So 2.5 hours of waiting that day, with CLEAR instruction beforehand and they couldn't even change a lightbulb. On top of that, that means all it took was a lightbulb change for the 2 days it was in the shop the prior week! This service group is a joke, absolutely unacceptable work. When you go to a service shop that you purchased your car from, you expect them to be the experts and do the critical task of taking care of your vehicle as it is needed. They cant even do their jobs properly. You guys need to seriously re-evaluate how you do business More

My advisor was Bryan he was so amazing, very responsive and kept me updated. Kia of Orange Park is where I would choose every-time. Southside Kia are full Of nasty advisors with third grade mechanics. The and kept me updated. Kia of Orange Park is where I would choose every-time. Southside Kia are full Of nasty advisors with third grade mechanics. They are liars an faulty . Bryan was a true hero my vehicle was at south side kia for two weeks with wrongful information about my vehicle diagnosis. Took it to Orange Park an Bryan & his team fixed my truck and had me back on the road. Thankful for honorable service and kindness people like Orange Park Service Center. More

Horrible service! I live in Melbourne, FL. My mom lives in St. Marys, GA. In response to a Kia Engine Class Settlement letter, I made an appointment to have the Fac I live in Melbourne, FL. My mom lives in St. Marys, GA. In response to a Kia Engine Class Settlement letter, I made an appointment to have the Factory Recall Campaign KSDS update installed on my mom's car. I drove 3.5 hours to St. Marys and picked my mom's car up. I drove 1 hour south to get to the dealership. I arrived at the dealership 30 minutes early for my appointment. First off, I was told that I didn't have an appointment. I showed the service advisor my confirmation email. He looked up my mom's VIN in his system and said that her car already had the KSDS udpate installed 2 years ago. Soooooo, why didn't the service advisor tell me this when I called. I understand it wasn't her "problem" that I live 3.5 hours away. It IS her problem to verify that I need the service that she is scheduling me for. What a total waste of time and money. Kia should reimburse me for all of the fuel I wasted and for the day of PTO that I had to take! Go somewhere else for your service. This one is horrible! More

My past several visits there have been xxxx. It does no good to have appointment system. If a customer has an appointment at 11, then the customer's car should be going in the bay to be worked o It does no good to have appointment system. If a customer has an appointment at 11, then the customer's car should be going in the bay to be worked on at 11. My past several visits have been appointments. I was STILL there for 3-4 hours. That's ridiculous. That defeat the purpose for making appointments. Today, my appointment was 11. THERE WAS NO GREETER THERE. Rene told me the greeter was out. STILL, NO ONE GREETED ME. I SAT IN MY CAR FOR 15 MINUTES. About 3 different service employees walked past me on mulitiple occasions! I had to get out my car and walk inside the building before being helped!! Brian was no help. He was horrible as a durn manager. He brushed me off. I had to go to Rene. He wasn't any better. He initially told me my wait is 1 hr 45 minutes. I told him I had to be at woek at 3. He told me this at 11:30. I waited in wait area. At 2 pm. Rene give me update and said he coming right back. HE NEVER CAME BACK! I WAITED ANOTHER HOUR BEFORE GETTING UP TO LEAVE BECAUSE I TOLD HIM UPFRONT I HAD TO BE AT WORK AT 3! He offered paperwork but I declined because I had to leave. This was probably the worst experience out of all my bad experiences there. They need to do something!! If workers are calling out, then they need to offer some type of incentive for employees with great attendance. This is terribly pathetic. Please make sure Mr. Turner sees this! More

Excellent sales and service. Wonderful team, gets the job done quick and efficiently. Never had an issue Wonderful team, gets the job done quick and efficiently. Never had an issue More

Alex Oztolaza thank you for all your help. Thank you for being a listening ear and being understanding. Thank you for all your hard work. It did not go unnoticed. being a listening ear and being understanding. Thank you for all your hard work. It did not go unnoticed. More