Kia of Port Charlotte

Very friendly staff. Kept me informed as to what was going on with my car Kept me informed as to what was going on with my car More

did not understand how my trim replacement could be approved by kia corp. but my bad paint on the rear air scoop could be declined. I do not think the dealership really tried very hard to get it app approved by kia corp. but my bad paint on the rear air scoop could be declined. I do not think the dealership really tried very hard to get it approved. More

Had to remind them about my warranty to get my discount on my oil change. Then they didn’t even put the sticker in my dash with the mileage reached for me to get my next oil change. Now I have no idea. on my oil change. Then they didn’t even put the sticker in my dash with the mileage reached for me to get my next oil change. Now I have no idea. More

service was fast and I was happy with the results. Very patient and friendly staff Very patient and friendly staff More

I HAD A CONCERN ABOUT A POSSIBLE SAFETY ISSUE WITH MY KIA AND THE SERVICE DEPARTMENT TOOK ME RIGHT IN AND RESOLVED THE CONCERN. ANOTHER KIA DEALERSHIP HAD NO TIME FOR ME AND WANTED ME TO COME BACK THE NE KIA AND THE SERVICE DEPARTMENT TOOK ME RIGHT IN AND RESOLVED THE CONCERN. ANOTHER KIA DEALERSHIP HAD NO TIME FOR ME AND WANTED ME TO COME BACK THE NEXT DAY AND THEY WOULD TRY TO WORK ME IN. More

Great service staff, however on this service a tech took apart my glove box to do a cabin air filter check but never reassembled the glove box. Found the clips on my dash! Put it together myself. Reported t apart my glove box to do a cabin air filter check but never reassembled the glove box. Found the clips on my dash! Put it together myself. Reported this to my Service Rep! More

Once again this kia dealerships service department did a great job! My service advisor Maria is the best! great job! My service advisor Maria is the best! More

I had been speaking with one of the sales managers as well as a sales associate for the last 10 days over the phone. During that time we worked out numbers for a vehicle we just needed to talk about the well as a sales associate for the last 10 days over the phone. During that time we worked out numbers for a vehicle we just needed to talk about the trade price. I let them know that I was upside down on my trade so it wouldn't be worth anyone's time if they couldn't come close to paying it off. When I told them what another dealer offered me they said they could definitely beat It and would do the best they could to pay it off. I took time out of my work day to make the 30 minute drive to Kia of Port Charlotte. When I got to the dealership, the two gentlemen that were helping me were not there. Even though I told them I was coming. A young man tried to assist me with no luck. He brought his sales manager out who approached me with a smug look on his face. When I explained to him what my communication had been he told me that they cannot beat what the other dealership offered. I asked why would they waste my time and tell me one thing on the phone but something different in person. The classic bait and switch. As I kept trying to explain my side the sales manager just stood there looking at me with the smug look and a smartish grin. I finally had enough and told them that with this type of service, not only would I not be coming back but I would never do business with them again. When the sales manager said that's fine I said and it's mostly because you're acting like a b****. He threw me out of his dealership yelling and calling me names. Then proceeded to tell me "good luck with your negative equity somewhere else". I asked for the sales manager's name but the two "guards" at the door refused to give it to me and told me to leave or they would call the cops and have me trespassed. I have been purchasing cars for nearly 30 years and previously worked in the car business and have never experienced such poor customer service in my life. I do not recommend this dealership to anybody. This is the same dealership that 5 years ago messed up my trade in payoff and sacked me with an $11,000 bill to the finance company. They are con artist that will steal your money and promise you the world but will give you nothing but headache. More

The service dept. is great I have no problem with them at all .Falishia Howey is just great is great I have no problem with them at all .Falishia Howey is just great More

The service person was amazing. She was so kind and right on top of her job. My only complaint is my tire was not put on. It almost came completely off while I was driving. I pulled She was so kind and right on top of her job. My only complaint is my tire was not put on. It almost came completely off while I was driving. I pulled over and was able to take off all lug nuts off with my hands except for 1 More