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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
8,184 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 8,184 reviews

June 17, 2022

The sales men and the finance manager made the process quick and easy. It was a wonderful experience More

by isaiahtjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Coco III, Scott Sobie
June 16, 2022

My Grand Cherokee was diagnosed with a check engine cylinder 2 miss fire. Clayton originally had the car diagnosed , and found that it needed further inspection of the valve train for possible cam or More

by DMCONE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clayton Williams
June 15, 2022

Had to wait for about 10-15 minutes before someone waited on me. Once my vehicle was checked in, everything went fine after that. So other than the delay, service went smoothly. More

by jimmygreek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide a review of your experience at our service facility. I appreciate the positive marks and comments. That being said, your 10 - 15 minute wait for assistance is unacceptable and I apologize for it. This was clearly a process failure on our end, no excuses. We ask for feedback because we want to hear it. Then, as in this case, the comments are shared with the entire team as we work to identify the root cause of the process failure, and then make corrections as necessary. Moving forward, please continue to hold us accountable when it comes to meeting and exceeding your expectations. All of that being said, if there is anything that I can try and do for you at this point, please let me know. Thank you again for your feedback and I apologize for not delivering the type of experience that you should expect and deserve. The entire Klaben team remains at you service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

June 15, 2022

From the time I entered the dealerships lot I was waited on and felt very friendly. We met with our salesperson and she was so nice and went out of her way to make us feel right at home. She helped us thr More

by wsnyder5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Williams
June 15, 2022

Nick was amazing at his job, he went above and beyond to get me a car that fit my payment and price range after a rough bankruptcy. I can tell you for a fact if your willing to let Klaben and Nick look afte More

by adamc_pierce
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Kulich
June 14, 2022

I was referred to Klaben Chrysler Jeep Dodge Ram by Jerry Reynolds from Carpro USA. I contacted the dealer via the internet, and Scott Sobie telephoned me right back. I made an appointment to meet with him a More

by like2bike8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Sobie
June 13, 2022

We have had the pleasure of working with Gina Williams & she did an excellent job with finding a Jeep Grand Cherokee that fit our needs. At delivery Gina took all the time that was needed to explain the fe More

by hellomike500
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Williams
June 13, 2022

Everyone was super friendly. Vehicle was clean when I picked it up. Gina took the time to set up display screen. More

by Alissa780
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Williams
June 11, 2022

Everything about this trade-in and purchase was handled smoothly. My salesperson Gina Williams was very good to work with, especially due to her clear, consistent and frequent communications. She made the More

by VERNON.ANTHONY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Williams
June 11, 2022

Easy to work with , knowledgeable, Scott was very helpful and answered all my questions . Good More

by donaldtaylor1128
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Sobie
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