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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,046 Reviews

2,046 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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July 16, 2018

oil change it was good to get an appointment on short notice. being from Washington state and passing thru, made it easy for the appointment. Justin was very fri More

by rwemhoff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
July 16, 2018

Award winning service Wouldnt go anywhere else either service parts sales or the bodyshop this dealership franchise is the best around period. No matter who I call where ev More

by debonis.adam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Devlin
July 13, 2018

Always a great experience At Klaben we always are treated with respect. We have been blessed to work with outstanding people. Whether buying a car from Gilbert Perrin, financin More

by Franklin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilbert Perrin, Justin Stinnett
July 12, 2018

Fast- friendly 5 stars! Service is always excellent!! I always refer friends and family to the Klaben Service Center!! I also always recommend that they ask for J More

by WJQ1226
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
July 08, 2018

Did a good job on my recall I used them for my recall on my Chrysler. I also got a quote to fix a problem with my ignition system not wanting to start. I would shop around for th More

by Nms1981
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
July 02, 2018

Eds oil change As usual the service was efficient and friendly. Have worked with Joe for many years and continue to appreciate his customer approach and his approa More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2018

Excellent service department from the workers to the service rendered. Was greeted as I pulled in and walked through the process by a very courteous worker. Service was More

by AHARVEYNFPD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richie Epling
July 01, 2018

Very nice experience Saturday came into the klaben service to get some service work done Richie greeted me in the parking lot was very professional asked me what he could More

by Towing1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richie Epling
June 30, 2018

Pleased and grateful Tom Papish went out of his way to help me replace my 99 Neon's PCM. He was professional, courteous, and empathetic. I greatly appreciate everything he More

by K.TUCKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spoke via message boards to head of sales-also very professional and courteous. , Tom Papish, Richie Epling
Jul 03, 2018 -

Klaben Chrysler Jeep Dodge Ram responded

I wanted to thank you for taking the time to speak with me on the phone today about your concern. As you know, we ask for feedback because we want to know from our customers how we are doing. I look forward to seeing you later this week for your appointment and resolving this issue. We care and value you and your business. As I said, if you have any issues or concerns in the future please do not hesitate to contact me directly. I am at your service. Tom Papish / tpapish@klaben.com / 330.673.3139 x 407

Jul 10, 2018 -

Klaben Chrysler Jeep Dodge Ram responded

I want to thank you for taking the time to meet with us and allowing us the opportunity to correct your concern. Comments like yours help us to continually work on our focus and are used as a coaching and training tool to improve our processes and create advocates for the Klaben organization. I trust the resolution we agreed upon is an indication that we care and value you and your business. As I said, if you have any issues or concerns in the future please do not hesitate to contact me directly. We are at your service. Tom Papish 330.673.3139 x 407 / Steve Stephens 330.673.3139 x 505

June 29, 2018

Love my Jeep & thank you Joe H. I had never owned a Jeep and just stumbled into Klaben one day. Justin B was my sales person! He was so personable, he is a keeper. Bottom line I More

by dlautz13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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