I am a loyal Klaben Ford customer who always visits the quick service line on Saturday mornings. This is the best scenario for me! In and out and ready to go on with my weekend. Greeted with a smile, hot coffee is waiting, and my car is washed and ready with only a short wait. I highly recommend the dealership's service department!
Our visits are usually efficient and quick as this one was. However there was an issue with warrantee that I don't believe was handled properly. Not happy at this point and considering having repairs done elsewhere.
They are so pleasant and make you feel comfortable in their great waiting room. Lots of snacks and beverages for customers while you wait. Of course jumping back in your clean ride is great to. Good service is there motto. Keep up the great service.
Best customer service writer and department
Dropped my truck off with list of multiple issues I felt or thought were wrong with it and needed fixed or attended to. That was on a Monday, John called me Friday morning and told me it wouldn't be ready till the following week, because their inspection of the truck turned up other issues that need fix also. John called Monday midday and said truck is fixed and ready for pickup.
HAD A PROBLEM WITH A POWER WINDOW, DID NOT HAVE AN APPT, JOHN IN THE SERVICE DEPT TOOK MY CAR IN, 4 HOURS LATER IT WAS COMPLETED. SERVICE DEPT KICKED xxx AND TOOK NAMES. MIKE KLABEN SHOULD GIVE THEM ALL A RAISE.
Karl and John in the service department are always courteous and helpful. Give me a ride to my job and car is finished when I am done working. They do a thorough check over of my automobile, including all my fluids and a car wash too!