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Klaben Ford Lincoln of Warren - Service Center

Warren, OH

4.8
992 Reviews

992 Reviews of Klaben Ford Lincoln of Warren - Service Center

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August 10, 2022

Great service from John Renier! Service team does a great job! Love my Aviator! Klaben is the best Ford Lincoln dealer! More

by BOSSHAASSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Collins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Niall McGee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2022 -

Klaben Ford Lincoln of Warren responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford of Warren, we value our customers and we look forward to seeing you on your next visit. Take care!

August 09, 2022

My Lincoln is supposed to be covered under the Concierge program. This is the second time someone has picked up my car and left their locked car in my driveway. Also the car was clean when it was picked u More

by Jimjaney3159
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jun Valesky
Aug 12, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, we truly appreciate your honest feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

August 05, 2022

With my work schedule I appreciate the non appointment oil change.. just stop in and get it done.. never had an unreasonable wait time. More

by d.libb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

August 04, 2022

Easy to schedule on line. Got us in/out in about 2 hours. Appreciated being able to pay over phone since my niece brought it in since I was at work. Was a little surprised I n More

by mollyreedtodd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Klaben Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, we are very happy we could provide you with a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 02, 2022

Very nice servicemen. Took a long time, but I know it was because of parts. My only complaint was the inside of my car was really dirty. Greasy fingerprints on the window More

by LLfowler72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Mundell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Munno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Klaben Ford Lincoln of Warren responded

Thank you for taking the time complete a review. We take all feedback very seriously and use it as a tool to be better. We sincerely apologize your vehicle was returned in the condition you describe. We know that is completely unacceptable and should not have happened. No excuses. Per our recent phone conversation, we would like the opportunity to properly clean your vehicle at your convenience. Thanks also for your understanding of the current environment as it relates to parts availability. We appreciate your business and look forward to correcting the cleanliness issues your vehicle.

Aug 03, 2022 -

LLfowler72 responded

Hello, Thank you for your response and addressing my complaint. I greatly appreciate your offer to clean the car. I already cleaned it and everything else is great. Overall, I am very pleased with your service and just wanted to mention my issue.

August 02, 2022

All the service I ever get is right on point and the people are friendly and nice More

by wandadeemer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Klaben Ford Lincoln of Warren responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 01, 2022

Klaben service is top notch very professional got our problem taken care of very quick More

by E-ws22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

July 25, 2022

Excellent customer service. Al was great in answering my questions and working with parts department to get my part in quickly. Absolutely will recommend Klabens to everyone! More

by Dani484
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Klaben Ford Lincoln of Warren responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford of Warren, we value our customers and we look forward to seeing you on your next visit. Take care!

July 21, 2022

The service guy who waited on me was absolutely great. He explained everything to me. He told me that they didn't find anything wrong but if it should continue to happen please don't hesitate to bring it More

by DLONG44
Customer Service
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

July 19, 2022

Great service, Thank you so much! Much appreciated! Quick service and excellent condition of the car! Blessings to all! More

by REEDERFS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Niall McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Klaben Ford Lincoln of Warren responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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