Koeppel Subaru

I walked in and I was welcomed by Sal. I told Sal I was interested in sedans (just looking not buying). Sal walked with me in the show room and stepped back and I walked around the showroom (No pressure). interested in sedans (just looking not buying). Sal walked with me in the show room and stepped back and I walked around the showroom (No pressure). He said if I had any questions he would be more then happy to assist me. After talking with Sal and the way he treated me by answering all my questions and concerns I decided to purchase a 2011 Impreza. He also introduced me to Jimmy. Jimmy asked if all my questions were answered by Sal and if I had additional questions. You can tell the staff works very close together to satisfy the customer. I met with Jose, the finance coordinator. He was very helpful and extremely informative about all of the offers. He was very patient while I took some time to crunch the numbers. My Overall experience was great. I would recommend this Dealership 100%. John More

I searched for a 2011 Subaru Forester XT and found myself over at Koeppel Subaru on Northern Blvd. As soon as I entered the dealership I was approached by Nino. He showed me the car and informed of his dutie over at Koeppel Subaru on Northern Blvd. As soon as I entered the dealership I was approached by Nino. He showed me the car and informed of his duties which were to collect all the right information from me to help me choose the best vehicle for myself within my budget. He was great from begining to start. I went in to this dealership with no intention to make a purchase that day but with the deal that Nino and the staff at Koeppel Subaru gave me how can I refuse. Two hrs later I was on my way home driving in my 2011 Subaru Forester XT. What a great experience unlike the others I have had in the past. Thanks again Koeppel Subaru!!! More

The dealer Nino was very friendly very curtious, respectful of my honesty because I was not at the time ready to purchase a vehicle and uncertain if it would be a Subaru. But he was still very infor respectful of my honesty because I was not at the time ready to purchase a vehicle and uncertain if it would be a Subaru. But he was still very informative about the brand ,answered all my questions about the vehicle. So when I was sure I was ready to purchase( 3 months later ). It was off to Koepple Subaru to see Nino, Unfortunatly they didnt have the vehicle I wanted. Went to another dealer that was closer to home and they had the vehicle I wanted but lacked in customer service. Went back home , rethicking of which vehicle to purchase between the Outback or the Forester because I really wanted a Forester , Nino gave me a call to see how I was making out with the purchase of a vehicle. two hours later I was back at Koeppel and purchased an Outback. More

EVERYTHING was great! Totally exceeded expectations. First car purchase on my own and Nino was there every step of the way. No pressure was felt at all during the process. All the numbers were laid ou First car purchase on my own and Nino was there every step of the way. No pressure was felt at all during the process. All the numbers were laid out in front of me and explained, rather than trying to hide anything in the paperwork. Nino and the team were EXCELLENT and deserve much respect. I have already referred two friends to pick up their next cars from Koeppel. More

Salesperson was great. Very helpful even after I leased the vehicle. My only concern was that I was told that the vehicle was "wired for satellite radio". The salesperson was just as surprized to learn t the vehicle. My only concern was that I was told that the vehicle was "wired for satellite radio". The salesperson was just as surprized to learn that I had to purchase the satellite receiver and antenna (at a cost of $660.00). The service department made no effort to negotiate a price with me about it considering that both I and the salesperson were under the assumption, at the time of the lease signing, that all I had to do was transfer the satellite service from my old car. I was not happy about this and, had I known prior to the lease signing, I may not have considered the transaction. More

I was very clear and specific on what I wanted, basically I have supporting emails indicating my wishes, I am in sales and I specifically wanted a navigation system. The day of delivery I had to responded to I have supporting emails indicating my wishes, I am in sales and I specifically wanted a navigation system. The day of delivery I had to responded to a family emergency and basically I had to leave the dealership with the vehicle, I didn't check it over and basically approximately two hours latter I called the dealer to ask how to access the navigation system, the response from Nino (the sales person) is that the car is not equiped with one. Nino during the initial sales presentation informed me that he will be complying with my email request and that I will get the exact vehicle I specified in the email. I was informed by Nino that as long as the vehicle came with a moonroof the navigation system comes with it. More

What a fantastic experiance. I've had credit problems in the past so needless to say I'm terrified to sit with most sales people but Ray and Ken made the process painless. I got a very nice reliable car and the past so needless to say I'm terrified to sit with most sales people but Ray and Ken made the process painless. I got a very nice reliable car and a payment I can afford without all the lies and being treated like a second class customer. Thanks guy. More