Koeppel Subaru

I am in private banking, a business solely successful as a result of extraordinary customer service. I would hire 100 managers like Jimmy Bozza and Roy Rodriguez. Their dedication to excellence, attention t a result of extraordinary customer service. I would hire 100 managers like Jimmy Bozza and Roy Rodriguez. Their dedication to excellence, attention to detail, and willingness to go above and beyond is remarkable. The Koeppel Subaru dealership is incredibly lucky to have them on their team. More

The people at Koeppel Subaru are great. Very nice, not pushy at all in regards to trying to make a sale, and totally adept at answering all one's questions. We bought a 2010 Outback from them a few months pushy at all in regards to trying to make a sale, and totally adept at answering all one's questions. We bought a 2010 Outback from them a few months ago. Love the car. Upon picking up the car, we met with the business manager, who is an absolute sweetheart, and the service department. I'm buying my next Subie from them, too! More

We recently purchased our SRX from this dealership and the experience was excellent- the sales person,sales manager and finance manager were all extremely helpful and the transaction was very smooth. We l the experience was excellent- the sales person,sales manager and finance manager were all extremely helpful and the transaction was very smooth. We love our new vehicle and would definitely return to this dealer in the future. Everyone was very friendly. The entire staff is very professional and polite on the phone and in person. Anyone in the market for a Subaru or used vehicle should consider visiting this dealership. We had to travel several miles to get there but the drive was definitely worth it. The price of the vehicle was more than fair. Thanks to Koeppel Subaru we are enjoying our new pre-owned vehicle !! More

On Monday, September 6, 2010, my husband and I went to shop for a new car. We had four dealerships in mind for four different SUVs. Our first stop was Koeppel Subaru in LIC. As I walked in, I thought t shop for a new car. We had four dealerships in mind for four different SUVs. Our first stop was Koeppel Subaru in LIC. As I walked in, I thought to myself, everyone is just going to rush at us to get our "money." Instead we were escorted to the desk of sales consultant Melvin Reyes, a wonderful young man who did not "Rush" us into anything. In fact, when we mentioned that our next stop was going to be to look at a Nissan, he asked if we were going to Koeppel Nissan in Jackson Heights (Queens) and when I told him "yes" he told me to speak to a salesman there named Anton, whom he was sure could assist us. It was like a page out of "Miralce on 34th Street" where Macy's is telling their customers to shop at Gimbles. We did go to see the other SUVs we were interested in, but in the end came back to Subaru that same afternoon. I cannot explain to you how wonderful it was to not be followed around in the showroom by a salesman telling us this, that, and the other. We liked the car (a Subaru Forester), we asked the questions and Melvin gave us the answers. The way it should be done. At one dealership, the rep practically followed us outside asking us what he could do to get our business. I did not like that. Allen J. Stern,the Business Manager, who did the paperwork for us was exceptional and very detailed. I appreciated this as I am the same way. I would not hesitate for one momenet to recommend Koeppel Subaru to any family member or friend who is interested in purchasing a new car. They were absolutely wonderful. Sincerely, Rita Visintainer Ridgewood, Queens, NY More

Called about a 2007 WRX TR for sale on their website. Ad stated prive was ~20k and the car was certified. I called to ask details on the car, specifically if it was certified. I was told it was for 6/100k. stated prive was ~20k and the car was certified. I called to ask details on the car, specifically if it was certified. I was told it was for 6/100k. I also asked if the price was negotiable. I was told all prices are negotiable. I told her I would be coming and to have the car ready for a test drive. she said she will. Went to the dealership. I was handed off from the person on the phone to someone else who showed me the car. the car looked to be in great shape. I also noticed a dealer price tag in the trunk which stated 18995. I also noticed that the car was blocked in by about 3 cars. I told them I wanted to test drive it and they were hesitant until I told them I was not going to be buying a car without test driving it. they then moved the cars and I took the car for a quick ride. we then went inside the dealership to talk price... at this point we walk in and sit at the desk and the sales manager joins us, actually takes over while the sales guy stands there. I had all the info on the car with me including a print out of the website ad. the carfax, NADA values,. etc. I proceeded to tell him what the value of the car was ~18k for NADA. I asked him what kind of deal they would offer. he told me that the 19995 was the lowest they would go since it was the internet price. I told them the ladie on the phone said otherwise and then he said the best he could do is knock $200 off the price. I told them about the sticket price I found as well as the real value of the car again. after a lot of back and forth the guy finally said ok to 18995. still being more than the car is worth I hesitated. at this point he was looking at something int he computer then he says actually I cant sell it to you for that. the lowest is 19995 -200. I said that is rediculous but started to consider it since It was certified. I then said something about it being certified and he says. yeah its certified for 3 months or 3,000 miles. I immediately questioned that and showed him the ad and what the lady said and he said no its only for 3mo/3000mi. at this point I stood up and walked out. I will NEVER go back to that place and will tell everyone I know about the story. as of right now the car is still for sale and still advertised at 19995 and as certified!! that place is beyond a disgrace! More

My wife and I recently purchased an Impreza Outback Sport from Koeppel Subaru and were very pleased with the overall experience. Melvin and Jimmy were friendly and very helpful, taking us on two nice test d from Koeppel Subaru and were very pleased with the overall experience. Melvin and Jimmy were friendly and very helpful, taking us on two nice test drives and answering all our questions. Roy gave us a price we could be comfortable with, plus the time to go home and think it over. We never felt pressured during the process. And at the point of sale, Alan made sure all our paperwork was understandable and in order. I highly recommend this great sales team! More

My wife and I walked into Koeppel Subaru with a clear idea of what we wanted. I had visited another dealer who had brushed me off and because of the general attitude of NYC car dealers I was prepared to idea of what we wanted. I had visited another dealer who had brushed me off and because of the general attitude of NYC car dealers I was prepared to have an advisarily relationship. Our sales person, Jim Bozza, quickly ascertained that we were serious customers and worked quickly to get us the car we were looking for. Negotiations were resolved amicably (perhaps because I did not bargain hard enough. Jim followwed up with me to make sure we had all of the paprt work we needed take possession of the car. I all a positive experience. We will see about service. I have had less then completly positive experience with Koeppel VW service. More

Purchasing a car from this dealer was a great experience from beginning to end. The employees are courteous, knowledgeable and responsive. They answered all of our questions and responded positively to havi from beginning to end. The employees are courteous, knowledgeable and responsive. They answered all of our questions and responded positively to having well-informed customers. I highly recommend this dealer. More

What I liked about Koeppel Subaru is that I was encouraged to take my time, my questions were fully answered and I was never pressed to purchase the car, though I was repeatedly told that they woul encouraged to take my time, my questions were fully answered and I was never pressed to purchase the car, though I was repeatedly told that they would love to earn my business. Melvin, the salesman who assisted me, patiently answered all of my questions, and provided me with internet references to compare the quality of the Subaru all wheel drive system to its competitors. When I took the Forester for a drive, Melvin encouraged me to really push the car, and didn't flinch when I accelerated quickly, stopped suddenly, and made a hard u-turn. I returned a couple of days later to discuss prices. When I pulled out my research, including price quotes from other dealers, Roy, the sales manager, agreed to match the best price, which I had obtained from a dealer in New Jersey, and was considerably lower than anyone in New York had offered. The experience was never stressful and I ended up purchasing a Forester that I love. More

All I can say is that buying a car from Koeppel Subaru was a very pleasent experience. The sales people were friendly and knowledgeable. There was never any pressure to buy a car or even buy extended warr was a very pleasent experience. The sales people were friendly and knowledgeable. There was never any pressure to buy a car or even buy extended warrenties!!!! I wish all dealerships were like this one. More