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Kolosso Toyota - Service Center

Appleton, WI

4.4
58 Reviews

58 Reviews of Kolosso Toyota - Service Center

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May 09, 2024

They are always pleasant and they do a good job. Very accurate on the estimated time it takes to get you back on the road More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zac in service dept
May 13, 2024 -

Kolosso Toyota responded

Thanks for the kind review, Bob!

May 02, 2024

As usual the experience was pleasant and efficient. Service was thorough and timely. People were polite and friendly. I have a Prius and it is the best car I have ever owned. More

by deanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Kolosso Toyota responded

Thank you for the kind review, Deanna!

May 02, 2024

I am very satisfied with my experience at Kolosso Toyota they were very friendly and professional More

by Junkyarddawg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Brenizer
May 03, 2024 -

Kolosso Toyota responded

Thank you for the kind review!

April 25, 2024

The dealership has always been wonderful to me any time I have service done down there More

by ghmyrtle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rieth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Matuszak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Free
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Aufdenkamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Deno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Rose
May 01, 2024 -

Kolosso Toyota responded

Thank you for the kind review! We appreciate your support!

April 05, 2024

Overall a great dealership. Very clean, well organized, excellent Staff and mechanics seem to br very knowledgeable More

by Sportsdad2kids
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Apr 05, 2024 -

Kolosso Toyota responded

Thank you for the kind review!

April 02, 2024

On time and gave a thorough explanation of the work done. It was a quick check in. More

by Jlo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Westphal
Apr 05, 2024 -

Kolosso Toyota responded

Thank you for the kind review!

March 31, 2024

Starting with the ease of making an appointment, very good. Intake was smooth and friendly. Service was fast and thorough. I liked the video of my entire vehicle during service More

by possie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Aufdenkamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Kolosso Toyota responded

Thank you for the kind review!

March 20, 2024

I scheduled a week in advance to change four tires and paid US$1,700 for them. It took more than four hours to change them, which is quite unacceptable. Typically, a tire change should take about an hour, More

by mfmello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Caves
Mar 28, 2024 -

Kolosso Toyota responded

We appreciate the feedback. There must have been a miscommunication of how long the services would take. The recall alone (that you did not mention) takes several hours. The services on your vehicle that day were mounting and balancing 4 new tires, alignment being performed, and a recall being performed. Overall services would take about 4 hours including paperwork and wash. Again we apologize for the miscommunication. We should have been more accurate with the amount of time that the services would take. If you have any further questions, please contact our Service Manager, Mong Vang, at (920)738-3666.

Mar 28, 2024 -

mfmello responded

I'm sorry, but there was a misunderstanding. The recall was actually a system update, as the consultant informed me. It won't affect the timing as he mentioned. Next time, I'll make sure to record everything if you prefer. It would be better if you apologized and mentioned that we will adjust the number of cars scheduled simultaneously to reduce wait times.

March 15, 2024

First, it took over two months to even start. The communication was also not what I expected. Nobody ever seemed to have answers to our questions. Receptionist was flat out rude. Then they told More

by michelleaaron40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Body shop
Apr 15, 2024 -

Kolosso Toyota responded

We are very sorry that you had this experience with us. The receptionist is no longer employed here, and I can't explain the confusion or communication issues. But if you have quality issues with our work, you need to contact the manager, Angie Kolosso, at (920)738-3666. Again we are very sorry about your experience.

March 08, 2024

Very kind staff who listened to me and kept me updated to the progress of my appointment. More

by Mlovato714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The man who checked me in was super nice too, but I can’t remember his name. , Zach Caves
Mar 08, 2024 -

Kolosso Toyota responded

Thank you for the kind review!

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