I just wanted to compliment you on your staff in the used car department. I am the divorced mother of three sons, one of which is autistic. Since my divorce, times have been really hard and my credit is poor. Last week my Highlander started acting up and the oil light was on. I had someone look at it and they had to keep it over night. Since I was on the inventory crew for the week, it was a must that I be at work. I had to jump through hoops to find a way to work on Tuesday. I pick up my Highlander on Tues. night and was told that I probably would need a new oil pump but I had oil pressure. Half way to work on Weds., my oil light came on again but I made it to work. On my way home Weds., the engine started knocking around Annapolis and I was scared to death. I pulled off on West st. and headed to your dealership. As I walked into the used car trailer feeling totally defeated, I was greated by the most friendly staff. I told them my situation and sales rep Kalyn Shean was coming down the hall and I was told to go in and talk with her to see what could be done for me. I didn't expect at that time for anything but to be turned away. Kalyn calmed me down and told me not to worry that we would figure something out. We talked awhile and I told her about my situation with my poor credit. We then went for a test drive in the cutest candy apple red Rav4. She asked me what I thought about the vehicle.....I loved it but I didn't think I would be approved. Since Toyota Finacial was closed, we still didn't know about the finacial part of the deal. I talked to Paul in Finace and he told me they would go to bat for me. Kalyn told me that there was no way that they could send me home in my currenct vehicle, it was really unsafe and they couldn't put me back in it to get hurt. They sent me home in a dealer car and told me they would have an answer on Thursday. She assured me that they would do everything possible, and not to worry. Wow, I haven't experienced that kind of human compassion and caring in a long time. When I returned on Thursday, I was certain that they were going to turn me down, but to my suprise, they were able to get me financed. Sisto Averno worked on my deal all day and I understand that Kalyn was in there fighting for me all day long. I then was introduced to David Allen, who was so understanding and really great about explaining everything and putting me at ease through the whole paper work process. . When all was done, Kalyn and your lot man, Dave, not sure of his last name, helped me to clean and get everything out of my old vehicle. Believe me, this was not an easy task as I really had alot of stuff that had built up over the last 7 years. I hope you realize and appreciate what a wonderful staff you have. I hope that these individuals, as well as the whole friendly used car staff, will be congradulated for their wonderful service, both on the dealership and corporate levels. Sincere Thanks, Vickie Wroten proud owner of a candy apple red 2006 Rav 4
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