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Koons Annapolis Toyota Scion

1107 West Street, Annapolis, Maryland 21401
Sales: (410) 268-6480
Service: (410) 268-6480
Parts: (410) 268-6480

Makes: Scion|Toyota|Service Center
 
Good
80% Recommend

Overall Rating 4.3

174 Lifetime Reviews

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Koons Annapolis Toyota Scion
174 Lifetime Reviews

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Koons Annapolis Toyota Scion Info
Hours
Amenities
About Koons Annapolis Toyota Scion

Koons Annapolis Toyota specializes in the sales and service of Toyota and Scion vehicles along with full-line certified pre-owned. Koons is proud to serve customers in Annapolis MD, Laurel MD, Bowie MD, Columbia MD, Baltimore MD, and all around the Washington DC area. Jim Koons Automotive is a family-owned and operated automotive group since 1964. With 31 franchises in 22 locations in the Washington, DC area, including Maryland, Virginia and Delaware, Koons is on the Top 15 list of largest automotive groups in the U.S., and one of the largest online dealers in the nation. Koons was named one of Washington Business Journal’s “Best Places to Work” in 2009, 2010, 2011 and 2012. Krystal Koons is the official spokesperson for Jim Koons Automotive Companies.

About This Dealer | Hours of Operation | Amenities

About Koons Annapolis Toyota Scion

Koons Annapolis Toyota specializes in the sales and service of Toyota and Scion vehicles along with full-line certified pre-owned. Koons is proud to serve customers in Annapolis MD, Laurel MD, Bowie MD, Columbia MD, Baltimore MD, and all around the Washington DC area. Jim Koons Automotive is a family-owned and operated automotive group since 1964. With 31 franchises in 22 locations in the Washington, DC area, including Maryland, Virginia and Delaware, Koons is on the Top 15 list of largest automotive groups in the U.S., and one of the largest online dealers in the nation. Koons was named one of Washington Business Journal’s “Best Places to Work” in 2009, 2010, 2011 and 2012. Krystal Koons is the official spokesperson for Jim Koons Automotive Companies.

Sales/Showroom

Monday 9:00 AM - 9:00 PM

Tuesday 9:00 AM - 9:00 PM

Wednesday 9:00 AM - 9:00 PM

Thursday 9:00 AM - 9:00 PM

Friday 9:00 AM - 9:00 PM

Saturday 9:00 AM - 6:00 PM

Sunday Closed

Service

Monday 7:00 AM - 7:00 PM

Tuesday 7:00 AM - 7:00 PM

Wednesday 7:00 AM - 7:00 PM

Thursday 7:00 AM - 7:00 PM

Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 4:00 PM

Sunday Closed

Parts

Monday 7:30 AM - 5:30 PM

Tuesday 7:30 AM - 5:30 PM

Wednesday 7:30 AM - 5:30 PM

Thursday 7:30 AM - 5:30 PM

Friday 7:30 AM - 5:30 PM

Saturday 8:00 AM - 4:00 PM

Sunday Closed

  • After Hours Drop-Off
  • Shuttle Service
  • Valet Parking
  • Children's Play Room
  • Customer Lounge Area
  • Free WiFi
  • Laptop Computers
  • Television
  • Cable TV
  • Free Coffee
  • Carlson's Donuts
  • Vending Machines
  • Rental Car Service Onsite
  • Authorized Parts Store
174 Dealership Reviews
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Reason For Visit
Service

"We purchased our pre-owned Smart Passion ForTwo here and..."

We purchased our pre-owned Smart Passion ForTwo here and with it they gave us free oil changes for a year. Sounded good, and the car itself is a great car at a good price. The salesmanship was excellent. However, I would never go back there for service ever again. We scheduled to have the Smart in for its regular maintenance a week ahead of time, and when we git there, they had not pre-ordered the needed oil filter so we had to wait for that, also, the Service Advisor argued with us that they don't have free oil changes, so we had to bring in the Sales manager to prove that yes indeed we did get the free oil changes. That was bad enough, but not so much that I wouldn't come back. What really annoyed me is that they rotated the tires front-to-back, which on a Smart is a no-no because the tires are different sizes (very noticeably so). I could not believe that they (or any mechanic worth his wrench) could make that mistake. Seeing that they will do something that obviously wrong is very disturbing and appalling (what else have they or would they mess up?)

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Reason For Visit
Sales (New)

"I have purchased and serviced four vehicles from Koons..."

I have purchased and serviced four vehicles from Koons Toyota of Annapolis over the last 20 years and have always been very satisfied with the salesmanship, vehicles and vehicle service that I have received. Wayne Lopez has been my main service rep and I have always felt secure in knowing that he would make sure I received the best quality service. I trust Wayne and he has always provide excellent customer service. This last purchase of my Venza was a very pleasant experience. Mr. Lawarence Wells went out of his way to make sure I got the vehicle that I wanted and he also provided excellent customer service.

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Employees dealt with

Wayne Lopez and Lawrence Wells
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Reason For Visit
Sales (New)

"My experience was far superior to that of any previous..."

My experience was far superior to that of any previous car purchases. I bought a 2012 Tundra and the way that Margo Schalestock handled my purchase was nothing short of exceptional! Ms. Schalestock to the time to explain the dealer invoice pricing along with the rebates offered by Toyota. I felt that she was being upfront and completely honest. I will recommend that any of my fiends who are in the market for a Toyota go see her; they will not be disappointed.

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Margo Schalestock
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Reason For Visit
Sales (New)

"My wife and I have been confirmed Toyota buyers since..."

My wife and I have been confirmed Toyota buyers since 1990. Because we live in Silver Spring, we have always shopped at local DarCar franchises. While these stores are convenient, we paid an extra price in terms of high-pressure sales tactics, not particularly friendly sales personnel, and a general sense of over-crowding and rush. In several small ways we were lied to, which realization does not engender trust. Recently we found ourselves in the market for a new car. We had given up the idea of going back to DarCars as too much of an ordeal, and because we had lost trust in them. We spent weeks researching Consumer Reports, Edwards, CarMax on-line offers, etc. We weren't necessarily committed to Toyota any longer. We looked at the Nissan Altima, a Scion, various Mazda models, even Kia and Hyundai models. My wife logged onto groupon and was forwarded some "special Internet prices" for a RAV4. The first reply was from Mr. Friedrichsen at Koons Toyota of Annapolis. The price was well below the invoice price, as published on Edwards.com. This was for an entry-level car with the base four cylinder engine, etc., but with nothing else. We drove down to Annapolis not really believing that the dealership would back the offer. At Koons of Annapolis we found a completely pressure-free environment, Our salesman was a young man named Luke Gates, who readily confirmed that the "special Internet price" would be honored. We were nevered pressured to buy unnecessary add-ons like rustproofing, floor mats, yadda yadda yadda. The floor mats and roof rack were included as standard equipment (another dealership, Jim Coleman in Bethesda, tried to hustle us by selling these as extras- (More about our horrible Coleman experience in another review). In terms of financing, we were already set with a rate of 1.75% for a 60 month loan from our credit union. Unbelievably, the Koons people were able to match that rate, and that afternoon, to our very great surprise, we drove home in a brand-new, cherry-red RAV4. The entire experience of buying a new car at Koons of Annapolis was painless to the point that we regret not having gone to them for past purchases. No more DarCars!! No more Coleman!!!

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Reason For Visit
Sales (Used)

"I would not recommend this dealership, because after the..."

I would not recommend this dealership, because after the sale is finalized and there is an issue, management is not responsive, nor want to be held responsible or compromise.

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Employees dealt with

Robert (new pre-owned salesperson)
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Reason For Visit
Sales (New)

"Excellent service! No haggle pricing. Fastest financial..."

Excellent service! No haggle pricing. Fastest financial service I ever experienced in all my life. Manager involvement gave that preferential care kind of feeling over the entire process.Very personal staff. Genuinely interested in the customer as an individual not just another client. No twists and hidden fees at the settlement table. Finance manager was the most professional,honest,straight forward person Ive met. Told it like it was and offered everything at the best possible rates available. This team of employees really know how to treat their customers!! I would highly recommend this team of Toyota employees to anyone I know. They all really went the extra mile and treated me with the utmost respect. I made it clear I didnt want to play games and the cut through the mess and made me an offer that I couldnt refuse!! Great Job Koons Toyota!!! You have earned a customer for life.... Stan W.

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Donna Bacchi,Wendal Williams,Chris Starr
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Reason For Visit
Sales (New)

"I would like to emphasize the professionalism that I was..."

I would like to emphasize the professionalism that I was provided while purchasing my new 2012 Toyota Camry, the saleman was very helpful and informative. He answered all of my questions, he also made me feel comfortable through the entire process. I would definitely recommend Koons Toyota to my friends and family because of the service I was provided.

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Reason For Visit
Service

"Body work done was exceptional. Finished on time as a..."

Body work done was exceptional. Finished on time as a rush job. Painting matches perfectly on an older car! Cost competitive or less than other estimates

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Reason For Visit
Sales (Used)

"My wife and I were looking for a used 2008 Highlander..."

My wife and I were looking for a used 2008 Highlander Hybrid Limited and when i contacted Koons TOyota after seeing what they offered online, Lawrence replied to my e-mail inquiries. He was very patient with me even though I was asking about on the road price for the vehicle. After shopping around on the internet for other deals around, my wife and I visited Koons Toyota and saw Lawrence. He was true to his word that he wasn't a pushy salesman and I liked that about him. He definitely knew the Highlander Hybrid's excellent points even how much money I could save on gas on an annual basis. His knowledge of both the vehicle's navigation system and selling points impressed me and eventually, I saw the value of the vehicle. It was definitely a good buy. The car looked almost new when I test drove it. After settling on the price with the Toyota certified program, Lawrence processed the paperwork and even my trade in. It was definitely a pleasant experience dealing with Lawrence. We also had a great time dealing with Karen in the finance department (when she was still the manager there). She gave us incentives on the Platinum service program which actually saved us in the long run on our monthly. It was great dealing with Karen and how she explained all of the lines on the paperwork we were signing. With our kids in tow, she was definitely a sport. After owning the Highlander for more than a month now, there were some parts that were missing, but Lawrence took care of all the missing parts, even ordered them and I just recently brought the car back so they could install the parts. These guys definitely took care of me. I would definitely come back to them for my next vehicle purchase.

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Reason For Visit
Sales (Used)

"Lev worked out an extended test drive on an '06 Sienna so..."

Lev worked out an extended test drive on an '06 Sienna so we could try out the van with the car seats and kids. When it came time to purchase, he worked hard with Karen to come up with a fair trade in value for our '08 Ford Focus and a price on the Sienna that fit our budget. The van is clean and is running great.

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