My wife and I have been confirmed Toyota buyers since 1990. Because we live in Silver Spring, we have always shopped at local DarCar franchises. While these stores are convenient, we paid an extra price in terms of high-pressure sales tactics, not particularly friendly sales personnel, and a general sense of over-crowding and rush. In several small ways we were lied to, which realization does not engender trust.
Recently we found ourselves in the market for a new car. We had given up the idea of going back to DarCars as too much of an ordeal, and because we had lost trust in them. We spent weeks researching Consumer Reports, Edwards, CarMax on-line offers, etc. We weren't necessarily committed to Toyota any longer. We looked at the Nissan Altima, a Scion, various Mazda models, even Kia and Hyundai models.
My wife logged onto groupon and was forwarded some "special Internet prices" for a RAV4. The first reply was from Mr. Friedrichsen at Koons Toyota of Annapolis. The price was well below the invoice price, as published on Edwards.com. This was for an entry-level car with the base four cylinder engine, etc., but with nothing else. We drove down to Annapolis not really believing that the dealership would back the offer.
At Koons of Annapolis we found a completely pressure-free environment, Our salesman was a young man named Luke Gates, who readily confirmed that the "special Internet price" would be honored. We were nevered pressured to buy unnecessary add-ons like rustproofing, floor mats, yadda yadda yadda. The floor mats and roof rack were included as standard equipment (another dealership, Jim Coleman in Bethesda, tried to hustle us by selling these as extras- (More about our horrible Coleman experience in another review). In terms of financing, we were already set with a rate of 1.75% for a 60 month loan from our credit union. Unbelievably, the Koons people were able to match that rate, and that afternoon, to our very great surprise, we drove home in a brand-new, cherry-red RAV4.
The entire experience of buying a new car at Koons of Annapolis was painless to the point that we regret not having gone to them for past purchases. No more DarCars!! No more Coleman!!!
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