Koons Annapolis Toyota
Annapolis, MD
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Takebackers I gave my offer and they had accepted it via phone, due to me being at work. Approximately 2-3 minutes later after accepting it, one of the salesman c I gave my offer and they had accepted it via phone, due to me being at work. Approximately 2-3 minutes later after accepting it, one of the salesman called me back and let me know that they had changed their mind and could not accept my offer any longer. Because it would be "too much of a loss" after all. Mind you, the lowest they said they could go when they called me back after accepting my offer was $1,000 higher than what we agreed upon. I definitely was shocked and mad at the time because I was excited to be able to get the truck on Saturday, and then it all slapped me in the face. First impressions matter. Update* I ended up getting a callback and there was miscommunication apparently. I finally did purchase the truck and got it for a good price. Not bad people, just need some improvement on communication and giving callbacks a little faster since I've called numerous times and left messages before and still never received a call back until a day or two later. Still waiting on a call back now actually because they're saying they haven't received my check from my back.(mind you I have called back multiple times today as requested to give them the tracking info and the persons name who signed for it at the dealership) More
Hassle Free New Car Purchase I recently purchased a new Camry from Koons Annapolis and it was a great experience! The sales person I worked with, Emanual Persaud, was helpful, kn I recently purchased a new Camry from Koons Annapolis and it was a great experience! The sales person I worked with, Emanual Persaud, was helpful, knowledgeable, friendly, and did not put pressure on us to buy. He worked hard to make us happy and find the exact vehicle we were looking for. I would definitely recommend this dealership to anyone looking for a Toyota! More
Awesome! Great place! Eveyone was kind! This was my first new car purchase...not my first Toyota though. The exlerience was great...no pressure and I am very h Great place! Eveyone was kind! This was my first new car purchase...not my first Toyota though. The exlerience was great...no pressure and I am very happy with my 2017 Camry SE More
New Car purchase Just bought a new car from Henry Reynolds. I can't say enough good things about Henry. He was extremely professional, knowledgeable and helpful in hel Just bought a new car from Henry Reynolds. I can't say enough good things about Henry. He was extremely professional, knowledgeable and helpful in helping me navigate through the sales process. I am very pleased. This is the 5th car that I have purchased from Koons Toyota in Annapolis. More
Excellent review I have always had a great experience at Koons Toyota - buying vehicles and having them serviced there. Kevin Biggam has always been my service person I have always had a great experience at Koons Toyota - buying vehicles and having them serviced there. Kevin Biggam has always been my service person and he has always been very courteous, knowledgeable, efficient, friendly and helpful. I have recommended your dealership to a lot of my friends. Please keep up the good work.. Thanks Kevin for all your help. Margaret Taylor 410-266-3636 More
Amazing!! Everyone at Koons was extremely helpful and so nice. I didn't feel pressured and the entire process exceeded any expectations I had going in. Everyone at Koons was extremely helpful and so nice. I didn't feel pressured and the entire process exceeded any expectations I had going in. More
Excellent Victor has been amazing and incredibly helpful. He is the best dealer employee that I have ever dealt with. I really appreciate Victor's professional Victor has been amazing and incredibly helpful. He is the best dealer employee that I have ever dealt with. I really appreciate Victor's professionalism. More
Excellent customer service. Herman Dubick is an old man but has what it takes to understand and find solution to the need, concerns and limitations of a customer. He demonstrated Herman Dubick is an old man but has what it takes to understand and find solution to the need, concerns and limitations of a customer. He demonstrated uncommon patient and genuine heart of assistance that resulted in buying the car of my choice at a favorable deal. Generally, Koons Annaplolis Toyota Scion has a team of Finance/Business professionals that put customers first in dealership services. I highly recommend Koons Annapolis auto buyers. More
Excellent Service I highly recommend Koons Annapolis.Neal Barrett was very professional.I felt comfortable as soon as i walked in the door.This was best experience buyi I highly recommend Koons Annapolis.Neal Barrett was very professional.I felt comfortable as soon as i walked in the door.This was best experience buying a car.A+ More
Great Experience! I could not have left this dealer any happier and that all started when I was introduced to Brent Clark. He helped me understand the type of car I wa I could not have left this dealer any happier and that all started when I was introduced to Brent Clark. He helped me understand the type of car I wanted, by starting off with considering what I needed from a cost and options standpoint in the car. He made me feel like I was top priority while I was at the dealer. I am so happy that I went with Koons and I am so fortunate that I got to work with Brent! An absolute outstanding member of your team! My wife and I have a Jeep from Koons and we have never had a poor experience, whether it was dealing with the service area, or on the floor with any of the salesman. I highly recommend this dealer to anyone who is looking to talk about options for buying a car. They will help you understand the options and help you find your next car. More