Koons Annapolis Toyota

I took my car into Koons Toyota in Annapolis, MD for an oil change. After looking over my car the service writer informed me that I needed new brake rotors. I discussed it with him and ultimately agreed to oil change. After looking over my car the service writer informed me that I needed new brake rotors. I discussed it with him and ultimately agreed to the work to the tune of $600. After driving on my new brake rotors, something didn’t feel right. The brakes felt tight, but I chalked it up to new brakes needing to be broken in. After driving a bit, it got worse and I noticed my gas mileage greatly decreasing. It seemed like the brakes were not letting go. Two weeks later, I brought my car back to Koons and worked with Lex as my service writer. I briefed him on the situation and he said they would have a look. After a few hours Lex called me back and said my brake line was pinched and that caused the caliper to seize. The estimated cost of the repair was around $850. Needless to say, I balked at that price. After spending $600 on brakes two weeks prior, and my wife having spent $800 at Koons for maintenance, I didn’t really have more money for this repair. I talked to Lex and said that these symptoms had been showing themselves since I got my original brake work done. Prior to the rotor work, I experienced no trouble with my brakes. He advised me that I must have run something over that pinched my brake line. Instantly, I was skeptical of that claim. I hadn’t hit anything big enough to cause damage to a brake line and I didn’t think normal wear and tear really had any chance to hit that line. I called to two other dealerships. Both told me they had never heard of that line being pinched by normal usage. I called Lex back and he couldn’t recall ever seeing the line pinched by normal usage. I asked Lex what could’ve done it. He told me, a rock, a 2X4, or “someone could have jabbed a screwdriver into it.” My service writer advised me that a screwdriver could’ve been jabbed into my brake line. I was stunned at that. I told him the $800 wasn’t going to happen and he asked me what I felt was fair. I said I think Koons should handle the repair, but I could do a few hundred dollars. The next day, I met Lex and he showed me the line. It was indeed pinched. Lex advised that he could take 50% off the parts, and 20% off the labor costs, and bring my total down to about $775. I asked Lex to pull my car off the lift and took my vehicle to another dealer for service. Lex’s diagnosis was correct, the brake line was pinched. However, with multiple other technicians, service writers, and Lex himself having never seen this line get pinched by normal road usage, I wonder how this happened. It doesn’t seem possible to me that I’d be one of the first people to have this happen, within two weeks of having brake work done. A call made to Koons Toyota’s management office in Mclean, VA went unreturned. My car has now cost me close to $1500 to fix my front brakes. More

I purchased my vehicle from this dealership a number years past and have always serviced it here. The service was always satisfactory; however, the past two service visits have been much less satisfacto years past and have always serviced it here. The service was always satisfactory; however, the past two service visits have been much less satisfactory. The contact with service reps is less friendly and less knowledgeable. The cost for routine service now exceeds $1000. It reminds me of VW! I used to get follow-up calls, but no more. My next service may be with an independent garage. More

My wife and I were shopping for a Toyota Sienna because we were expecting our third child. We already owned a Toyota 4Runner and decided to stick with Toyota. After shopping around a bit we went to Koons o we were expecting our third child. We already owned a Toyota 4Runner and decided to stick with Toyota. After shopping around a bit we went to Koons of Annapolis. When we first met Lawrence Wells, my wife and I had it in our minds that we wanted to purchase a new Sienna, but after much thought we decided a pre-owned certified Sienna would be the best decision for our situation. We must have looked at least a dozen new vans in total already, yet Lawrence was always patient and helpful. Lawrence was very professional and even though we decided on a used vehicle, Lawrence made sure that we were informed and assisted on any used Siennas that came to the lot and stuck with us even though he was a new car sales person. I would highly recommend Lawrence Wells as a salesperson and I know that any further purchases will be made through him. Thank you for this opportunity to let you know what a great salesperson Lawrence Wells is and also what a fine dealership Koons of Annapolis is. Sincerely, Justin & Shannon Morgan More

I purchased a new 2011 Avalon Limited edition on May 5, 2010. I went to the dealership because of Crystal Koons advertisments of 125% trade in of Lelly Blue Book fair market condition...what a crock. I tra 2010. I went to the dealership because of Crystal Koons advertisments of 125% trade in of Lelly Blue Book fair market condition...what a crock. I traded in a 2007 Audi A8 with 31,000 miles on it and unfortunately I did not do my homework. I was used to dealing with high end auto dealers who dealt with honesty and integrity, not people who would take you for a high pressure ride and BS you to death. By the way, after I bought the car I found the exact same car at another dealership for a couple thousand less and also had the ability of returning the car if I didn't like it within 5 days. Be very careful if you visit this dealership and do your homework. More

We contacted the dearler after looking at their inventory on line. We found a vehicle that we truly liked and felt what they were asking was a good deal. After talking with the representative and finding out on line. We found a vehicle that we truly liked and felt what they were asking was a good deal. After talking with the representative and finding out that they could not lower the price any - we still felt the asking price for the Acura was a good deal and decided to drive over three hours to purchase the vehicle. We asked Chuck if there was anything that we needed to know about the vehicle, we even asked him about the interior of the vehicle in which he told us it was in excellent condition. We arrived at the dealership with a check for the full amount they requested - we did a quick walk around the vehicle when we were approached by a female (dawn?) advising us the the dealership closed at 9:00 (it was now 9:03) and she needed for us to sign some papers. After going in she immediatly asked for the check and told us she could not believe we were going to buy a used car with no warranty. We signed all of the paperwork, Chuck told us he realized it was late and this was a quick sale, and if we noticed anything wrong with the vehicle to let him know and they will get it taken care of us. Chuck also told us the vehicle came with a navigational system..... wrong it didn't. When we got home (after 1:00 am) we went to bed and immediatly got up the next morning to thoroughly inspect the vehicle. We notice all of the front vents in the vehicle were broken, the rear doors would not lock, the front bumper indicated it had 3 different impacts of damage, the rear bumper had indication it had also been hit, the third row seats were missing the headrest and he only gave us one key and one tranismitter. When I called chuck he said he asked if I could send pictures from my phone to show the damaged vents, he told me there was nothing they could do about the damage to the bumper, they would attempt to contact the previous owner for the headrests. After waiting a couple of days, I called back and then was told by Chuck these items were not covered under warranty but he would have his boss call me. He did advise they may be able to fix the rear doors that will not lock. This dealership has the worst service that I have ever seen. We traveled out of state with a check in full for the vehicle we intended to purchase. I will never recommend them to anyone in the future nor do I intend doing business with them again. If the boss calls and gets our situation taken care of, I will consider revising my statements, if not I do intend on contacting the CEO and letting him know what a horrible service was rendered to us. More