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Koons Arlington Toyota

Arlington, VA

Overview
Employees
Reviews
Vehicles
4.4
529 Reviews
When it comes to reliable, professional service in the Arlington area, you'll be hard-pressed to find a better dealership to help with your needs than Koons Arlington Toyota. Our team of professionals have been serving the greater Arlington community since 1964. And, it's no mistake that we've lasted so long! Drivers return to us time and time again because we strive to provide reliable, high-quality service. We're proud to service the local community and make a point to give back. If you're looking for a dealership that's ready to help with buying or leasing a car, selling an existing vehicle, or servicing your Toyota in the Arlington area, then Koons Arlington Toyota is the place for you.
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4045 Lee Highway

Arlington, VA

22207

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Showing 529 reviews

November 16, 2025

The Service Department is outstanding! Christian Lobo and his colleagues are professional and courteous. They are helpful in assessing what needs to be done. The service technicians are e More

by ralph30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Lobo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2025 -

Koons Arlington Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Koons Arlington Toyota!

November 16, 2025

Efficient service. Would have been better if Koons did not try to upsell with non-essential work. More

by ctimura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Lobo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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November 15, 2025

Staff was great that we dealt with. Some of the other staff felt strange. Experience was great though!! More

by starkt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chetan Chavan
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Enciso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2025 -

Koons Arlington Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 15, 2025

Nick took great care of me. Thanks !! Koons was great place to buy a car thanks !! More

by jonspigel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick in Sales
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Nov 15, 2025 -

Koons Arlington Toyota responded

Thank you so much for choosing Koons Arlington Toyota! Please let us know if we can be of any more assistance.

November 14, 2025

Very professional. Offer a great shuttle service for longer services. Pricing is very fair and transparent. More

by adwait.91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misha
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Nov 14, 2025 -

Koons Arlington Toyota responded

Thanks for sharing about your experience with Koons Arlington Toyota. We appreciate your business and hope to see you again soon!

November 14, 2025

Fast, friendly and professional service. We’ve been customers for more than 20 years and love this dealer. More

by agold723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Canales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2025 -

Koons Arlington Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 12, 2025

Had to call 3 times to get an appointment and then they didn’t pick up my car during the appointed time slot, and didn’t tell me until the car was in for service that 2/3 recall issues didn’t have fixes ye More

by signamahung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Nov 15, 2025 -

Koons Arlington Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Nov 15, 2025 -

Koons Arlington Toyota responded

We’re sorry to hear about the trouble you experienced with scheduling and communication. That’s not the level of service we strive for, and we understand your frustration. I’d appreciate the opportunity to speak with you and help improve your experience moving forward. Please feel free to reach out directly. Ashley Sanchez, Service Manager Koons Arlington Toyota 703-522-6000 ext. 13140

November 12, 2025

I am happy with the services they provided. They were efficient, understanding the value of my time. More

by susan.lanzillotta
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chetan Chavan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Valentyn Levchunets
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2025 -

Koons Arlington Toyota responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

November 12, 2025

Fast, speedy, competent service. I also appreciated the easy booking system. Thank you very much. More

by emilygardner86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mihail Stoev
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Nov 12, 2025 -

Koons Arlington Toyota responded

Thank you for choosing Koons Arlington Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 12, 2025

THANK YOU SO MUCH FOR PROVIDING EXCEPTIONAL SERVICE EXPERIENCE EVERYTIME I VISIT WITH MY VENZA AND PRIUS. More

by Jacob G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Canales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2025 -

Koons Arlington Toyota responded

Thanks for sharing your thoughts about your experience with Koons Arlington Toyota. We appreciate your business and hope to see you again soon!

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