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Koons Baltimore Ford

Baltimore, MD

Overview
Reviews
Vehicles
4.1
678 Reviews
Call Dealership (410) 298-3800
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6970 Security Boulevard

Baltimore, MD

21244

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Showing 678 reviews

December 19, 2023

Worst customer service anyone can imagine. Purchased a vehicle from them. Had some issues but the tech tried every way possible NOT to fix any issue. No call was returned. People were with rob More

by tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
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Dec 19, 2023 -

Koons Baltimore Ford responded

Tanveer, I'm really sorry to hear about your experience with your issues after your purchase. This is not the level of service we aim for and it's disappointing to know that you've been left feeling this way. I will search for your contact information but in case I can't find it, would you please reach out to me at your convenience? Thank you, Dennis Koulatsos - General Manager - 410-298-3800 x 15100

Helpful
December 13, 2023

My experience with Koons Ford of Baltimore was extremely disappointing. Despite reaching out multiple times through various channels, including management, my attempts to purchase an F-150 were met with unr More

by Jeremy
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Joshua Townes, Tom Snyder
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Helpful 1
November 19, 2023

This is my 2nd vehicle purchase either Koons and I love the service, they really take care of you and Seth in sales is outstanding! More

by MarkD9440
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth Springer
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Nov 20, 2023 -

Koons Baltimore Ford responded

Mark, we're so glad to know you've had another great experience with us at Koons Baltimore Ford! Seth and our team always strive to provide top-notch service. Thanks for choosing us again, we appreciate it!

Helpful
October 26, 2023

My service specialist was excellent always caring and helpful making sure I’m satisfied with the service. More

by lavalle0601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
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Oct 26, 2023 -

Koons Baltimore Ford responded

We're so glad to know that you had an excellent experience with our service team at Koons Baltimore Ford. Ensuring your satisfaction is always our goal! Thanks for the positive feedback.

Helpful
October 17, 2023

Great experience! Michelle, Tom and Niq helped us get the exact truck our family needed. More

by Randy W
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle, Tom Snyder
Report | Print
Oct 17, 2023 -

Koons Baltimore Ford responded

Randy, we're so pleased to hear that Michelle, Tom, Niq, and the rest of the team provided you with excellent service during your sales experience at Koons Baltimore Ford. We appreciate your kind words and hope you enjoy your new truck for many miles to come!

Helpful
October 06, 2023

Easily making the appointment, checking in, Iservice completed in a timely manner,out the door, no issues or problems, your customer service has always been great! That’s why I am a repeat customer. Tha More

by kdough203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Leibowitz
Report | Print
Oct 09, 2023 -

Koons Baltimore Ford responded

We're so glad to know that you had a smooth experience with us at Koons Baltimore Ford. Our team always aims for efficient and hassle-free service! Thank you for your continued support, we appreciate it greatly!

Helpful
October 05, 2023

Seemingly have good prices but responses are slow. If you’re local probably a different experience. But not a great experience trying to make a deal remotely. More

by ar3c08
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Jake
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Oct 06, 2023 -

Koons Baltimore Ford responded

We're sorry to learn that your experience with us didn't meet expectations. We strive for prompt and efficient communication, regardless of where our customers are located. Your feedback is valuable in helping us improve this aspect of our service. I'd like to step in and address your comments directly. Unfortunately I cannot locate contact information without a first and last name. If you are willing, please reach out to me on my direct line. Thank you, Dennis Koulatsos - General Manager - 410-298-3800 x 15100

Helpful
September 17, 2023

I took my Ford Fusion to the dealership for recall and general maintenance. Customer service was excellent. Jay was my service advisor and I definitely felt that I was valued as a customer. He went the More

by SBT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Stewart
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Sep 18, 2023 -

Koons Baltimore Ford responded

We're so glad to know that you had a great experience with Jay and our team at Koons Baltimore Ford. We strive for excellent customer service, and it's wonderful to see we hit the mark! We are looking forward to seeing you again in the future!

Helpful
September 17, 2023

David, manager at Koons Service provided me very great and outstanding customer service experience. I am really grateful for promptly personally identifying issue with my vehicle and providing remediatio More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David, manager at Koons Service
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Sep 18, 2023 -

Koons Baltimore Ford responded

Ken, we're glad to know David and our team at Koons Baltimore Ford were able to provide you with a great service experience. We appreciate your feedback!

Helpful
September 15, 2023

Everyone was very helpful once the work got started they were very nice when i checked in on progress. More

by Fblackstone0822@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Prema buschmann
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Sep 15, 2023 -

Koons Baltimore Ford responded

We're glad to know you found our team at Koons Baltimore Ford helpful and communicative during your visit. Thank you for the positive feedback!

Helpful
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