Koons Sterling Ford

Koons Sterling Ford
46869 Harry Byrd Highway
Sterling, Virginia 20164

Sales: (703) 430-7700
Service: (703) 444-5750
Parts: (800) 966-7078

Manufacturer: Ford


Most Reviewed Employees
Michael Palmer Michael Palmer
Sales Representative
Ricky Rivera Ricky Rivera
Sales Representative
Shane Sonner Shane Sonner
Sales Consultant
Earl Cooke Earl Cooke
Finance & Insurance Manager
Jonathan Chinn Jonathan Chinn
Sales Representative
Joey Stickman Joey Stickman
Service Advisor
Greg Williams Greg Williams
Sales Representative
Nickolas Humphries Nickolas Humphries
Sales Representative
Glen Goettlich Glen Goettlich
Sales Representative
Eman Keshani Eman Keshani
Sales Representative
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 7:00 PM

Sunday: 11:00 AM - 5:00 PM


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
40 Reviews
Koons Sterling Ford

Overall Score: 5 Star Rating4.8



About Koons Sterling Ford
Certified: Koons Sterling Ford
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Koons Sterling Ford has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Koons Sterling Ford
Koons Sterling Ford has been serving loyal customers for over four decades. Customer satisfaction is very important to us. In todays competetive market, it is very important that we always put our best foot forward. Your expectations will be met and exceeded when shopping at our dealership. Our happy customers return to Koons time and time again because of the excellence we provide when purchasing a vehicle.

Thanks for considering us and checking out our reviews here at dealerrater.com. We strive for 100% customer satisfaction and always look forward to hearing from our customrs.


VirginiaBill
5/7/2012 1:13:55 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jonathan Chinn

My Review of Koons Sterling Ford:
I purchased a new F-150 Lariat from the team of John Chinn (sales) and Tom Murray (finance) and was pleased to discover how stress free these two professionals were to work with and the fair estimate given on my trade-in vehicle. I experienced the results of an auto dealership that values and supports respectful and ethical professionals. The easy style of John Chinn enabled me to relax, learn about the vehicles and to think about which one was best for me. Tom Murray took the time needed to make sure I understood the financial side of the vehicle purchase process and answered all of my questions.

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david5359
3/23/2012 1:03:50 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Earl Cooke

My Review of Koons Sterling Ford:
We saw an Internet ad for a pre-owned Subaru Outback wagon and contacted Jason via the dealerships "chat" service. Jason promptly answered our initial questions, and when we decided to come see the vehicle was extremely courteous, friendly, and jovial. When we decided to purchase, our trade-in was promptly evaluated and we were offered a fair price. The purchase paperwork was handled quickly and efficiently by Earl Cooke. I couldn't have asked for a better car buying experience. Thanks Koons Sterling Ford!

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psskwiat@hotmail.com
3/22/2012 12:35:48 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Palmer

My Review of Koons Sterling Ford:
My wife and I had a very hard time finding a 2012 Ford Escape Limited Hybrid. Mike Palmer treated us like royalty, particularly given we are from INDIANA> Mike held this car, even though high in demand, helped us with paperwork, and skillfully arranged delivery right to our door!!! What a wonderful experience!!!

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pituphinna
3/15/2012 12:12:50 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ricky Rivera

My Review of Koons Sterling Ford:
I was looking for a family car and I recently purchased a 2008 Ford Edge from Koons Ford Sterling. I was very satisfied with Ricky's no pressure attitude and how easy and painless everything was, in addition to his effort to find me a car that won't give me problems. He answered all my questions and worked very hard with the owner and financing guys to get a monthly payment I could afford. Eventhough I wasn't buying a brand new high-dollar car, Ricky made me feel like if I were. While they were getting my car and paperwork ready, he gave me a brand new car to drive for a few days!!! He knew how to make me feel special! Thank you Ricky and Koons Ford Sterling...

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mcavoym
3/4/2012 8:40:53 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Williams

My Review of Koons Sterling Ford:
My husband and I have been working with Greg Williams and Sterling Ford for I know at least 8 years. The customer service is excellent. The sales management and the business office, as well as the sales associates have been great to work with. I believe this is our 3rd or 4th vehicle with you guys and we always go in and ask for Greg Williams. He goes way above and beyond the call of duty. We highly recommend Sterling Ford to anyone. We have sent at least 4 of our family and friends as well as my husband's business to Sterling Ford to buy a vehicle and all of them have been very happy.

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Response from: nick.pogar
Added: 3/5/2012 11:21:27 AM
Thank you for taking the time to submit a review for our Sterling Ford location. We appreciate our valued customers giving us honest feedback, which we utilize to continue to improve customer satisfaction. If you wouldn't mind taking the time, we'd appreciate any additional reviews on either Google Places or Yelp. I've attached links below for your convenience.

If you need anything additional, please don’t hesitate to contact us at ownerscircle@koons.com.

We appreciate your business!

David Telfer
Director, Digital & Social Media
Koons Automotive Companies

Google: http://bit.ly/wbcTW6
Yelp: http://www.yelp.com/biz/koons-sterling-ford-sterling

Nene2003v
3/2/2012 10:15:17 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ricky Rivera & Earl Cooke

My Review of Koons Sterling Ford:
Buying from this dealer was a great decision! They will work hard to make the buyer happy and needless to say...to make the sell. The overall process was fast and painless. My husband stopped by to check out cars (for the second time), and brought home a brand new car to test overnight...needless to say we were buying it at the end of the week. The first time we went, we considered buying a used car that was offered at an amazing price. I was ready to sign, aside from the fact that a Miata for a 6.1" guy is probably not too comfortable. The second time, Ricky -once again- worked very hard to get the right numbers that would make me happy. I did not have to sit for hours waiting at the dealer, we did our negotiations via phone and the day we came in to sign it was in and out with Earl Cooke. Earl had our folder ready, and all the forms ready to print with all numbers straight...be ready to consider the care package; it could be a great deal depending on how much you drive your car!! The only workable complaint would be the wait time having the car ready to go, only IF you are not really specific about the time you are coming in...but truthfully, it would only be about 30 minutes top. Not too bad in this kind of hectic routine. I would definitely recommend it!

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Response from: nick.pogar
Added: 3/5/2012 11:15:14 AM
Thank you for taking the time to submit a review for our Sterling Ford location. We appreciate our valued customers giving us honest feedback, which we utilize to continue to improve customer satisfaction. If you wouldn't mind taking the time, we'd appreciate any additional reviews on either Google Places or Yelp. I've attached links below for your convenience.

If you need anything additional, please don’t hesitate to contact us at ownerscircle@koons.com.

We appreciate your business!

David Telfer
Director, Digital & Social Media
Koons Automotive Companies

Google: http://bit.ly/wbcTW6
Yelp: http://www.yelp.com/biz/koons-sterling-ford-sterling

Mike Downey
3/1/2012 5:47:32 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Anthony Southern, Brian D'Amico and James Morris

My Review of Koons Sterling Ford:
Very pleasant purchasing experience. Everyone was very professional but not pushy. Would recommend this dealer to all our friends. We bought a flex and didn't like it so the dealer took it back with no questions. Then we purchased an Explorer and we love it. I've had alot of cars in my time and I think the Explorer might be my favorite.

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Response from: nick.pogar
Added: 3/1/2012 5:53:32 PM
Thank you for taking the time to submit a review for our Sterling Ford location. We appreciate our valued customers giving us honest feedback, which we utilize to continue to improve customer satisfaction. If you wouldn't mind taking the time, we'd appreciate any additional reviews on either Google Places or Yelp. I've attached links below for your convenience.

If you need anything additional, please don’t hesitate to contact us at ownerscircle@koons.com.

We appreciate your business!

David Telfer
Director, Digital & Social Media
Koons Automotive Companies

Google: http://bit.ly/wbcTW6
Yelp: http://www.yelp.com/biz/koons-sterling-ford-sterling

ladyluck07
2/25/2012 1:51:01 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jon Chinn

My Review of Koons Sterling Ford:
I needed to buy a new car but was dreading going through the process. In the past I had always bought foreign made cars but I loved the new Explorer so I thought I would give Sterling Ford a try. A coworker had recommended Jon Chinn so I called him and set up my appointment for the next day. When I went in, he took the time to really listen to everything I was looking for. He never once tried to push any "extra" features or get me to buy a higher priced model. After doing some research he realized they didn't have the car I wanted but he found one for me somewhere else. He worked out all the details to get it transported to his dealership. When it came in he called me and I went to pick it up. He had everything ready for me so I wouldn't be stuck there for hours. Finance was great and went through all the paperwork with me to make sure I understood everything. I can honestly say that this was the best car buying experience I have ever had! I hate pushy overbearing sales people and Jon was nothing like that. I will continue to buy all my cars from him and recommend him to everyone I know!

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Roge payen
2/22/2012 6:10:55 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jason gingras

My Review of Koons Sterling Ford:
jason took time to deal with us very talkitive , friend will send client to him in the future and comeback in the future to buy another car

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megs4fitness
2/1/2012 2:32:40 PM

Overall Score: 2 Star Rating   2.2  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Jon Chinn and Brian D'Amico

My Review of Koons Sterling Ford:
My husband and I have had a horrible experience with purchasing a 2012 Ford Fusion SEL from this dealership. About a week ago, I noticed Koons posting for a Tuxedo Black, Black interior SEL Fusion with Moon & Tune package on ebay. The listing had a price of $20,698 plus taxes, tags, freight and processing fee. My husband and I took interest. We emailed the email address listed on the ebay website which went to Jon Chinn. He confirmed that price was correct and reccomended we stop by. Fast Forward past the weekend (we had family in town). We stopped in on Monday and dealt with Anthony. Anthony was a nice salesman but unwilling to budge on a similar car (Tux. Black/Blck Int) except this one was extremely loaded. More so than the one we had communicated with Jon about. So we proceeded to contact Jon. Jon sent us the sticker information for the ebay listing and gave us the number $20,698 plus taxes, tags, freight and processing fee again. We were sure we were going to buy yesterday evening. We even completed the credit application online in hopes we could tie everything up quickly Tuesday evening. My husband and I have to travel almost an hour (we are in Manassas) to get to this dealership. We arrived at about 6:30pm Tuesday evening and met Jon. We proceeded to come inside and the first thing Jon says is, "I believe there was some misinformation". The car you wanted is not priced at $20,698 plus taxes, tags, freight and processing fee. It is this other Tux. Black that is fully loaded and cost 5k more. We said we were not interested in that, we wanted the one we had discussed that had been posted on ebay and included just the moon & tune package upgrade. Not this other Navigation and rear camera stuff. He said they did not have the one we discussed. But he could give us a stripped down version with no moon & tune package for that price. Right then we realized this is unprofessional and was a scam to get us in there. After we gathered ourselves, we asked if we could have the fully loaded Fusion (Tux. Black, Black int, with everything-Nav, moonroof, etc) for a little more ($21k) since we had agreed to come in thinking we were paying the promised $20,698 plus taxes, tags, freight and processing fee for a slightly less loaded version. After about 10min, Jon came back with Brian. Brian said he could go no lower than $25k on the loaded version. Unfortunately, we had to walk away. But we didn't just walk away....we walked away with a negative experience from this dealership. I have documentation from all of my emails with Jon and I will be happy to forward this along for all to see. We genuinely felt that others should know that this is how Koons is ran and we hope others can avoid falling for this scam too. Do not waste your time.

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Reviews 11-20 >>