Koons Volvo Cars White Marsh

Courteous Service Team. New Service Center in convenient location for all customers old and new. New Service Center in convenient location for all customers old and new. More

I have been getting my Volvo serviced at Koons since I have owned it. They re great. Always prompt and service is top notch. have owned it. They re great. Always prompt and service is top notch. More

Service representatives were awesome and very helpful. Got me taken care of and on my way. I had a great experience with them. Got me taken care of and on my way. I had a great experience with them. More

Service was great. Thank you for taking care of my Volvo. We will always get the Volvo serviced there Thank you for taking care of my Volvo. We will always get the Volvo serviced there More

Michael was pleasant, knowledgeable and attentive during the buying process. I would definitely recommend doing business with Volvo Whitemarsh. . the buying process. I would definitely recommend doing business with Volvo Whitemarsh. . More

Excellent experience from start to finish. Every staff member was courteous, engaged and I was excited to be going with Koons by the end of my visit. Every staff member was courteous, engaged and I was excited to be going with Koons by the end of my visit. More

Please note: this review does not reflect on Larry Bond, as he was away during the week my vehicle was serviced. My main point of contact was AJ, who took over the process while Larry was unavailable. Wh as he was away during the week my vehicle was serviced. My main point of contact was AJ, who took over the process while Larry was unavailable. While I appreciate AJ’s efforts, I feel the level of service I received fell short of the standard I’ve come to expect from Volvo Koons. I’ve been a loyal customer for several years, and unfortunately, this was the first time my experience was subpar. There were five key issues: 1. Unexpected Upsell: Alignment Charge I brought my Volvo in to replace a single tire with low tread. The other tires were in excellent condition, and I had already agreed to a price with Larry. At no point did Larry mention an alignment, and given that the vehicle had just been serviced the week prior with no alignment recommendation, I didn’t believe it was necessary. When AJ stepped in, we discussed the tire replacement, a wheel repair with some paint work — that was it. He briefly mentioned an alignment as if it were routine, without clarifying that it would incur an additional charge. I approved the service via text, not realizing that I was also authorizing an alignment I hadn’t agreed to. I only noticed the $900+ charge when I received the final invoice. This felt misleading and not ethical. 2. Invoice Error: $51 Discrepancy There was a $51 mistake on the invoice, and AJ was unable to explain the error. He did remove the charge when I pointed it out, but such discrepancies raise concerns about billing accuracy. 3. Car Returned Unwashed While washing a car may not be contractual, it's typically standard practice at high-end dealerships like Volvo — especially when the car is kept for two days. It was disappointing to receive the vehicle back unwashed. 4. Low Tire Pressure Warning Light When I received the car, the low tire pressure warning light was on — specifically for the newly installed tire. I called AJ, who said, “I guess when we tried to store the tire pressure it didn’t take. You just need to reset it when the car is stationary.” If the dealership had my car for two days, I would have expected a basic check of all dashboard indicators before they returned it to me. 5. Car Returned with Zero Battery Charge (Hybrid) My Volvo is a hybrid, and it was returned with zero battery charge. While not a requirement, Koons sells both electric and hybrid vehicles — as well as charging equipment. A quick top-off would’ve been a thoughtful touch and a small gesture that shows attention to customer experience. Conclusion: While I appreciate past experiences with Koons Volvo, this visit did not meet expectations. I hope management takes this feedback constructively to improve transparency, attention to detail, and overall service quality going forward. More

George was great. Helped me throughout the process. Few suggestions for the best experience: 1. Provide a bag while delivering the car.. clients who trade their car, Helped me throughout the process. Few suggestions for the best experience: 1. Provide a bag while delivering the car.. clients who trade their car, like me, don’t have to keep my stuffs from old car including the licenses plate on the floor 2. The new car that is being delivered should be checked for updated softwares. Mine EX90, wasn’t updated and had to leave the car for 3 days after bringing home for a week. Not the best experience after buying a 95k car Koons was great to provide a loaner. I am very happy with Koons staffs.. very helpful and professional. Very happy that I bought my car with them More

Joey Malizia made my routine service visit very pleasant. I've also worked with AJ McMillen during my previous visit and he was just as accomodating. Your staff overall is terrific and your service is great. I've also worked with AJ McMillen during my previous visit and he was just as accomodating. Your staff overall is terrific and your service is great. Thanks for all that you do!! I LOVE my Volvo...a Volvo owner since 1972. More

First, my car was picked up later than what it was scheduled for. Did not like my advisor Joe at all, very rude. He had called to inform me that my car was not going to be delivered the same day as I scheduled for. Did not like my advisor Joe at all, very rude. He had called to inform me that my car was not going to be delivered the same day as I had scheduled for pick up at 7:30 AM so that way I can have my car back at a decent time. He wanted to Uber me to go pick up my car, which wasn’t the problem, but the problem was I was still working and I was informed that the car was gonna be back by five did not get it until 630. The vehicle was at the dealer all day. More