AJ McMillen

Quality services and the location is easy for me to get to and the waiting area is excellent. to and the waiting area is excellent. More

by blake830 Verified Customer Verified Customer

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The service was timely and professional. Appreciated the service provided. The follow up was exceptional. Thank you. Appreciated the service provided. The follow up was exceptional. Thank you. More

by lorrie.geiss Verified Customer Verified Customer

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Excellent customer service try to work with customer needs. I took my car already three times for same issue. This time when I go they going to replace the parts. That's thing I am frustrated about, how needs. I took my car already three times for same issue. This time when I go they going to replace the parts. That's thing I am frustrated about, how many times car needs to back to decide if parts needs to replace. More

by bsayyed64 Verified Customer Verified Customer

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Koons was great. I had to have my brand new car towed in on a car carrier because the battery had died and could not be moved off the carrier. They behaved like they I had to have my brand new car towed in on a car carrier because the battery had died and could not be moved off the carrier. They behaved like they had this situation everyday and got right to work. I am happy to recommend them and return for service as needed. More

by Desiree Verified Customer Verified Customer

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Thank you Joey for making everything so smooth and easy. I am very well taken care of at Koons Volvo in White Marsh. I am very well taken care of at Koons Volvo in White Marsh. More

by Hazel's mom Verified Customer Verified Customer

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At this point, I am using this facility for my car care. I use valet services. I use valet services. More

by sharoneyoung7 Verified Customer Verified Customer

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The service department is excellent - they’ve been able to get parts and service in short notice, and they’ve provided competitive pricing for accessories and accessory installations. to get parts and service in short notice, and they’ve provided competitive pricing for accessories and accessory installations. More

by jlax Verified Customer Verified Customer

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They provide convenient service. The pick up and drop off great as I work from home. The pick up and drop off great as I work from home. More

by KEV612 Verified Customer Verified Customer

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I Received better service at a pretty reasonable price than I had expected. All went well. than I had expected. All went well. More

by jmr5523 Verified Customer Verified Customer

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I was very happy with the service I received. There are two things I would change though. The first would be that when someone makes an appointment the service advisor also calls the person at w There are two things I would change though. The first would be that when someone makes an appointment the service advisor also calls the person at work if it’s during working hours. Phones are not permitted in my building and parking is really far away so it doesn’t make sense for me to keep walking back-and-forth to check my phone to see if my car is ready. The second thing I would change is that although I used the concierge service I brought the loaner car back to koons and picked mine up because it was easier for everyone. I still got charged a four dollars toll, which koons would’ve been charged if they had delivered my car to me, so I don’t think that was right that I had to pay that. Although it’s very small amount, it’s the principle of it. I really like this service center, and I’m treated very well here otherwise! More

by smithjulie272 Verified Customer Verified Customer

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