Larry Bond

Their service department could use an overhaul. The people never identify themselves when they answer the phone, which is customer service 101. Its also sus because what are they trying to hide? Th The people never identify themselves when they answer the phone, which is customer service 101. Its also sus because what are they trying to hide? The next thing is that they dont diagnose anything until they tell you what they THINK* is wrong, and you sign an estimate guaranteeing you'll pay the amount they THINK* it will cost. Also, you'll most likely have to pay to re-program the car before they can do anything. They have never, ever confirmed if my parts are covered by the warranty beforehand (which i get it, it depends on why the part is faulty), but the issue is that every question you ask them, they always say they dont know. Expect that if your car needs to stay overnight, there will be communication before everyone leaves for the day. Lastly, if you're a woman, just have your husband call and deal with them, because if its a woman speaking to them, nothing is covered under the warranty, but if a man calls, parts are magically covered. More

by allyschubbe Verified Customer Verified Customer

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Alan has consistently provided first class service ! He is great to work with and his team as well. Thank you Alan & Larry, Larry O He is great to work with and his team as well. Thank you Alan & Larry, Larry O More

by larry518 Verified Customer Verified Customer

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Larry is a pleasure to work with - always gives quick feedback, communicates consistently and is kind. feedback, communicates consistently and is kind. More

by Hazel's mom Verified Customer Verified Customer

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The best thing I can say is you have Larry Bond working for you. Next is the maintenance is first class, good recommendations, up front with your pricing. The facilities are excellent, great loaner car p for you. Next is the maintenance is first class, good recommendations, up front with your pricing. The facilities are excellent, great loaner car program. More

by George Verified Customer Verified Customer

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Larry is so incredibly helpful. There was a bit of a scheduling snafu - the automated system booked an appointment, but I didn't actually need to be there. He was incredibly apolo There was a bit of a scheduling snafu - the automated system booked an appointment, but I didn't actually need to be there. He was incredibly apologetic, unnecessarily so, and we made the most of my trip to make sure my car left in tip-top shape. Always a pleasant experience with the folks here. More

by courtney Verified Customer Verified Customer

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I had a terrific experience with all that I had the pleasure of dealing with at Koons. They kept there word! pleasure of dealing with at Koons. They kept there word! More

by Joseph1234 Verified Customer Verified Customer

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Larry is great. Explains things in terms that a non-mechanic can understand. He's the reason I come back. Explains things in terms that a non-mechanic can understand. He's the reason I come back. More

by Mike.hanifee Verified Customer Verified Customer

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Flawed online reservation system resulted in delay of vehicle pick up. Valet pickup was seamless once rescheduled same day. No review of original appointment reservation (placed a week ahead of time) m vehicle pick up. Valet pickup was seamless once rescheduled same day. No review of original appointment reservation (placed a week ahead of time) meant the vehicle was booked for a different service than what was actually needed. During the call with Larry, the quickly recommended service (that was 4x the cost of what was booked) was then changed to an oil change. During the call, there was confusion in ownership of the vehicle. Oil change completed and valet returned the vehicle on time like promised, but with oily handprints on the exterior and oily fingerprints on the interior. More

by jgorney Verified Customer Verified Customer

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It is a pleasure to work with Larry. He always give straightforward advice and I trust his opinions. He always give straightforward advice and I trust his opinions. More

by kmcgill1 Verified Customer Verified Customer

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I worked w Larry for the last couple of years. I trust Larry completely, great service, honest advice, and excellent car care. I trust Larry completely, great service, honest advice, and excellent car care. More

by YA Verified Customer Verified Customer

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